BMC TrueSight and ScienceLogic compete in the IT operations management category. ScienceLogic seems to have the upper hand due to its flexibility and adaptability across diverse deployment environments.
Features: BMC TrueSight provides a singular monitoring interface that unifies multiple technologies. It offers comprehensive event management, a robust integrated platform, and support for diverse assets and infrastructure. ScienceLogic stands out for its customizable platform with built-in monitoring templates, multi-tenancy, and advanced integration options. Its real-time data integration and dynamic application monitoring offer flexibility in adjusting to client needs.
Room for Improvement: BMC TrueSight faces challenges with deployment complexity and resource demands. Users report improvements needed in reporting features and cloud-based applications. ScienceLogic encounters difficulties with user interface complexity and reporting capabilities. Users suggest enhancements in application topology and more intuitive self-service features.
Ease of Deployment and Customer Service: BMC TrueSight focuses on traditional on-premises deployment, deep integration within existing systems, yet requires substantial hardware investment. ScienceLogic supports private, public, and hybrid cloud environments, offering deployment flexibility. BMC's technical support is praised despite facing critiques for delays. ScienceLogic's support is noted for flexibility but requires continual improvements.
Pricing and ROI: BMC TrueSight is considered high-priced, often driven by endpoint-based licensing models, offering significant ROI through reduced operational costs and improved monitoring efficiency, but remaining costly. ScienceLogic offers comparable tier-based pricing, which can escalate with additional coverage or storage needs. Both are viewed as premium solutions with robust ROI justifications.
The return on investment is fair but often challenged by medium-sized businesses who may question its adequacy.
We have a lab environment to test solutions before offering them to customers, ensuring everything works correctly.
I received excellent support from ScienceLogic.
Problems with Skylar may require longer wait times due to limited resource expertise.
The stability rating is nine out of ten, acknowledging some bugs, but indicating these are minor issues.
If the knowledge for implementation could be spread through articles, it would reduce this dependency.
While some other companies have easier APIs, using this solution demands significant expertise.
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
ScienceLogic is not that expensive and is cost-effective overall.
It could be cheaper.
Notably, its automation features, such as Runbook action, enable domain experts like me to execute one-click automation solutions, which contributes significantly to reducing MTTR.
The solution excels in three areas: application monitoring, server monitoring, and network performance monitoring.
The CMDB update and the automatic CMDB update are valuable.
| Product | Market Share (%) |
|---|---|
| ScienceLogic | 1.8% |
| BMC TrueSight Operations Management | 1.0% |
| Other | 97.2% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 11 |
| Large Enterprise | 24 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
ScienceLogic is a comprehensive IT infrastructure monitoring solution that supports networks, servers, cloud environments, and applications, suitable for private cloud and on-premises deployments.
Organizations leverage ScienceLogic for its robust capabilities in monitoring IT infrastructures of all sizes. It offers granular discovery, integration with CMDB, and ticketing systems. Valued for its flexibility, incident automation, remediation, and real-time relationship mapping, it supports hybrid environments with scalable and efficient monitoring functionalities. AI and machine learning enhance its feature set, while ease of deployment and strong support are crucial benefits.
What are ScienceLogic's most important features?ScienceLogic is implemented across multiple industries, including large enterprises, for its capability to handle complex IT ecosystems. Its integration with CMDB and ticketing systems ensures it fits within existing workflows. Organizations use it to monitor diverse infrastructure landscapes, ensuring seamless performance and quick incident resolution.
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