BMC TrueSight vs SolarWinds Server and Application Monitor comparison

BMC Helix and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. BMC Helix is ranked #28 with an average rating of 9.0, while SolarWinds is ranked #20 with an average rating of 7.6. BMC Helix holds a 1.0% mindshare in APM, compared to SolarWinds’s 1.2% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 89% of SolarWinds users who would recommend it.

BMC TrueSight

Read 51 BMC TrueSight reviews

3,620 Views
1,810 Comparison Views

86% willing to recommend

SolarWinds Server and Appli...

Read 44 SolarWinds Server and Application Monitor reviews

4,008 Views
2,605 Comparison Views

89% willing to recommend

BMC TrueSight

SolarWinds Server and Appli...

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Executive SummaryUpdated on Dec 7, 2025

BMC TrueSight and SolarWinds SAM compete in the infrastructure and application monitoring category. BMC TrueSight holds the upper hand with its comprehensive integration capabilities and holistic views.

Features: BMC TrueSight provides comprehensive infrastructure and application health monitoring, offering a holistic view and broad integration with various technologies, including advanced event management for centralized alert handling. SolarWinds SAM distinguishes itself with ease of installation and immediate insights into server and application performance, focusing on user-friendly monitoring of services and applications.

Room for Improvement: BMC TrueSight could enhance its deployment processes, cloud monitoring capabilities, and intuitive reporting tools, as its complex architecture requires significant resources for management. SolarWinds should improve the integration of its modules and enhance scalability and dashboard flexibility to offer a seamless experience.

Ease of Deployment and Customer Service: TrueSight's deployment is complex, requiring significant resources and customization, while SolarWinds offers a more straightforward deployment. TrueSight's technical support is generally responsive but variable, and SolarWinds can improve its support response times and resource handling to better assist users.

Pricing and ROI: TrueSight's pricing is relatively high due to its extensive features and integrations, necessitating careful planning to manage licensing costs. SolarWinds offers competitive pricing for mid-sized organizations, making it more accessible. Both solutions provide substantial ROI through operational efficiencies, but SolarWinds is noted for better accessibility due to its pricing structure.

To learn more, read our detailed BMC TrueSight vs. SolarWinds Server and Application Monitor Report (Updated: December 2025).

Buyer's Guide

BMC TrueSight vs. SolarWinds Server and Application Monitor

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in Application Performance Monitoring (APM) and Observability

28th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Event Monitoring (8th), IT Infrastructure Monitoring (31st), Cloud Monitoring Software (25th), AIOps (5th)

SolarWinds Server and Appli...

Ranking in Application Performance Monitoring (APM) and Observability

20th

Average Rating

8.0

Reviews Sentiment

4.5

Number of Reviews

Ranking in other categories

Server Monitoring (9th), Active Directory Management (8th)

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight is 1.0%, up from 0.8% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 1.2%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
SolarWinds Server and Application Monitor	1.2%
BMC TrueSight	1.0%
Other	97.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

NikhilKalwint

Technical Specialist at ServiceIO

Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation

I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…

Read full review

NikhilKalwint

Technical Specialist at ServiceIO

Monitoring over a thousand systems has improved decision making and operational visibility

From an advantage perspective, SolarWinds Server and Application Monitor is comparatively cheaper from a commercial point of view. It is easy to install and configure, very user-friendly, and quick to get up and running, allowing you to see the early value adds in your organization. It is compatible with most technologies for monitoring with very few chances of incompatibility. Configuration also allows us to monitor all the technical parameters we are looking for, making it a very good experience for us. The alerting feature in SolarWinds Server and Application Monitor is a main advantage, as it alerts based on threshold breaches and can raise tickets to the ticketing system, send SMS, and email notifications, allowing engineers to work on those tickets to resolve issues and avoid further impact. The visibility into server health is a beneficial feature that I am utilizing. We widely use various application performance metrics in SolarWinds Server and Application Monitor such as database monitoring and server monitoring, which are quite good enough for any monitoring solution. We utilize the customizable dashboards in SolarWinds Server and Application Monitor.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."

"Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning."

"It is breadth. It covers so many different technologies which can roll up into a single console."

"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."

"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."

"We can verify uptimes as another source of keeping devices in compliance."

"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."

More BMC TrueSight pros

"Identifying the problem statement is easy."

"It's good at monitoring system-specific things like ports, services."

"The application dependency feature identifies issues between applications and servers or within the network where the application is hosted. It highlights related problems, whether related to packet processing or other issues, enabling the creation of alerts and reports accordingly."

"The most valuable feature of SolarWinds Server and Application Monitor is its powerful monitoring capabilities."

"The most beneficial aspect of SolarWinds Server and Application Monitor is its ability to monitor at the application level."

"Management Console - Managing service to each server enrolled in the Solarwinds is much easier. Using a web base console, you can control your service much convenient way. There is no need to login remotely. It save a lot of time and effort."

"The most valuable feature of SolarWinds Server and Application Monitor is the network devices' performance monitor is the best."

"It is easy to install and configure, very user-friendly, and quick to get up and running, allowing you to see the early value adds in your organization."

More SolarWinds Server and Application Monitor pros

Cons

"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."

"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."

"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."

"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."

"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."

"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."

"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."

"The solution's support service could be better."

More BMC TrueSight cons

"A lot of times, we have to do a lot of manual cleanups."

"There is one feature that is a report writer. And they are currently trying to take it out from being a stand-alone application and integrating to the web. This doesn't give us the flexibility and it doesn't expand what we can get when it comes to reporting. So, putting it on the web is going to make it difficult to get some information. Leaving it where it is now will help us a lot."

"I would like to see support for non-Windows or non-Microsoft domains, especially Apache and other non-Windows servers."

"Support for the IBM Mainframe is needed."

"The major concern in the product revolves around application performance monitoring since end-to-end application monitoring is not possible with the tool."

"It would be helpful if the solution could integrate more with the security compliances, like this IDSS, etc."

"It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that."

"SolarWinds Server and Application Monitor could improve by having a cloud version. They have an observability platform but it still needs to be maintained by us."

More SolarWinds Server and Application Monitor cons

Pricing and Cost Advice

"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."

"It is a relatively inexpensive solution."

"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."

"Though I have no clue about the tool's actual price, I know that it is astronomical."

"Pricing is very high."

"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."

"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."

More BMC TrueSight pricing and cost advice

"The solution is overpriced in terms of application management."

"Its licensing is on a yearly basis. It is just the standard price, but it can vary depending on the current rate of the dollar."

"The price is too high."

"The licenses start from USD 3000.00 and go up to USD 20,000.00 for the year. It's a perpetual license. Nothing is free in SolarWinds, anything that you need is an additional cost."

"SAM is not per server so the pricing model can be deceiving. If you have an enterprise environment, you will quickly exceed your licensing quickly. You should know this before going in."

"We are on an annual license to use the solution. The price of the solution is expensive. The price is based on a bunch of factors, such as the number of engines and elements."

"The solution's price is reasonable. Though it's on the higher side, the tool is worth the money."

"Understanding the counts of objects to monitor will determine the licensing need. In terms of pricing, it’s not cheap but it’s not expensive as larger vendors whose products don’t have all the features or integrations."

More SolarWinds Server and Application Monitor pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Computer Software Company

10%

Outsourcing Company

Government

Educational Organization

11%

Financial Services Firm

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	6
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	21

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

See all answers

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

BMC TrueSight licensing costs are on the more expensive side.

See all answers

What needs improvement with BMC TrueSight Operations Management?

There are some complexities with deployment that could be improved in BMC TrueSight.

See all answers

What do you like most about SolarWinds Server and Application Monitor?

Identifying the problem statement is easy.

See all answers

What is your experience regarding pricing and costs for SolarWinds Server and Application Monitor?

The initial cost is quite high, but the renewal cost is reasonable.

See all answers

What needs improvement with SolarWinds Server and Application Monitor?

There is definitely room for improvement besides simplifying its setup. As a non-technical person, I believe the dashboards could be improved. Everything we use appears on video walls, and we need ...

See all answers

Comparisons

Dynatrace vs BMC TrueSight

Compared 8% of the time

BMC Helix Operations Management with AIOps vs BMC TrueSight

Compared 5% of the time

Zabbix vs BMC TrueSight

Compared 4% of the time

ServiceNow IT Operations Management vs BMC TrueSight

Compared 4% of the time

Splunk AppDynamics vs BMC TrueSight

Compared 4% of the time

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Dynatrace vs SolarWinds Server and Application Monitor

Compared 11% of the time

Azure Monitor vs SolarWinds Server and Application Monitor

Compared 10% of the time

Splunk AppDynamics vs SolarWinds Server and Application Monitor

Compared 7% of the time

Icinga vs SolarWinds Server and Application Monitor

Compared 5% of the time

Prometheus-AI Platform vs SolarWinds Server and Application Monitor

Compared 4% of the time

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Product Reports

Buyer's Guide

BMC TrueSight

January 2026

Download BMC TrueSight product report

Buyer's Guide

SolarWinds Server and Application Monitor

January 2026

SolarWinds Server and Application Monitor report

Download SolarWinds Server and Application Monitor product report

Also Known As

ProactiveNet, TrueSight Operations Management

SolarWinds SAM

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

SolarWinds

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Andr. L. Riis AS, NetSuite

Buyer's Guide

BMC TrueSight vs. SolarWinds Server and Application Monitor

December 2025

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