Bold360 [EOL] vs LiveChat comparison

GoTo and Text are both solutions in the Live Chat category. GoTo is ranked #7, while Text is ranked #1. GoTo holds a 6.0% mindshare in LC, compared to Text’s 19.0% mindshare. Additionally, 100% of Text users are willing to recommend the solution.

Bold360 [EOL]

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60 Comparison Views

LiveChat

Read 6 LiveChat reviews

360 Views
130 Comparison Views

100% willing to recommend

Bold360 [EOL]

LiveChat

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bold360 [EOL] and LiveChat based on real PeerSpot user reviews.

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: August 2025).

Buyer's Guide

Live Chat

August 2025

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Helped 865,295 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bold360 [EOL]

Ranking in Live Chat

7th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

LiveChat

Ranking in Live Chat

1st

Average Rating

9.8

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Help Desk Software (36th), IT Service Management (ITSM) (52nd)

Mindshare comparison

As of August 2025, in the Live Chat category, the mindshare of Bold360 [EOL] is 6.0%, up from 5.6% compared to the previous year. The mindshare of LiveChat is 19.0%, up from 16.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat

Featured Reviews

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Chamakhe Maurieni

CEO at PairLab

Allows us to save automated answers to the most popular customer queries

In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.

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865,295 professionals have used our research since 2012.

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

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Comparisons

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ManageEngine ServiceDesk Plus vs LiveChat

Compared 100% of the time

More LiveChat Competitors

Product Reports

Buyer's Guide

Live Chat

August 2025

Download Bold360 [EOL] product report

Buyer's Guide

LiveChat

August 2025

Download LiveChat product report

Also Known As

BoldChat

chat.io

Overview

Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers' needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.

GoTo

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Text

Sample Customers

The North Face, Vodafone, Intuit

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat. Updated: August 2025.

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865,295 professionals have used our research since 2012.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.