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Box - Intelligent Content Management vs Interfacing Technologies Enterprise Process Center comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Document Management Software
2nd
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
50
Ranking in other categories
Enterprise Content Management (7th), Cloud Storage (4th), Digital Asset Management (2nd), Content Collaboration Platforms (5th)
Interfacing Technologies En...
Ranking in Document Management Software
18th
Average Rating
9.0
Reviews Sentiment
7.3
Number of Reviews
2
Ranking in other categories
BI (Business Intelligence) Tools (137th), Business Process Management (BPM) (56th), GRC (42nd), Quality Management Software (33rd)
 

Mindshare comparison

As of November 2026, in the Document Management Software category, the mindshare of Box - Intelligent Content Management is 7.1%, down from 7.5% compared to the previous year. The mindshare of Interfacing Technologies Enterprise Process Center is 1.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Document Management Software Mindshare Distribution
ProductMindshare (%)
Box - Intelligent Content Management7.1%
Interfacing Technologies Enterprise Process Center1.8%
Other91.1%
Document Management Software
 

Featured Reviews

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Secure file governance has improved collaboration and automation for client document workflows
The best features are around security, being able to set up different groups, and the governance features are really great. The new AI functionality that they released has been pretty handy. For governance and security, the audit trail capability is excellent. We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail. The AI has been great for creating different workflows that we are able to execute. When a form gets submitted into Box - Intelligent Content Management or a file is uploaded, there are certain automations that we can put in place to where it can essentially generate tickets in our system for new users or other tasks.
SantoshKulkarni1 - PeerSpot reviewer
Consultant at a consultancy with 11-50 employees
A Robust Solution with Enhanced Automation and Process Improvement Identification Capabilities
I recommend that users invest more time in the initial setup of the process architecture within the tool. It is crucial to spend time designing how the process architecture works as it significantly impacts how the tool behaves. This upfront investment can prevent the need for extensive reworking later on.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ease of using Box on multi-platforms, including my phone and tablet, along with the collaboration features means I've been able to use it with my family (including my non-tech-savvy parents) for simple sharing, as well as with colleagues for team collaboration."
"The ability to collaborate around data anywhere, anytime is the most powerful features of Box."
"Being able to securely invite, share folders, do version control, and comment on files so quickly and easily without using unsecure large email attachments is a major productivity gain."
"For basic file storage and a little collaboration, the product is fine."
"The best features of Box for me include the structured file organizing, which is the most important part I found, and apart from that, secure sharing and integration with automation platforms, along with its smooth integration and usage in automations, is a very big plus for me."
"Most amazingly its integration with Office 365 (online) is one of the best features it has other than integrating with other apps like Salesforce, etc."
"Customer Service: Great! Technical Support: Technical support people really know their stuff, Great service."
"Most of the time, they are running a free 50GB for life promotion, which is a pretty good deal."
"One notable software-related benefit from a user perspective is our improved ability to identify opportunities for automation and process enhancement just by gaining a clearer view of the processes. There are two valuable aspects. First, setting up the process architecture is commendable. Second, not having to maintain different versions of processes is a notable benefit. The solution is stable. The support team is responsive."
"The most valuable feature is the integrated manner in which all the capabilities of the Enterprise Process Center platform work together and make it easier to complete the documentation of processes."
 

Cons

"I find their API to be quite complex and it could be more straightforward."
"Integrations, the more integrations the better. Office + Outlook are great but we need more like it."
"Box - Intelligent Content Management could improve by making the interface more intuitive for new users and simplifying some advanced settings."
"The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified."
"The upload speed needs improvement."
"The integration with other products should be improved."
"It could be cheaper."
"The UI should be faster. Sometimes it lags when switching between documents."
"However, on the process mining side, there's potential for improvement to gain deeper insights into process functionality. Additionally, there's always room for enhancement in the user interface."
"As with all such platforms, Enterprise Process Center is a complex tool and there are many capabilities and features that take time to learn."
 

Pricing and Cost Advice

"The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get."
"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."
"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."
"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
"Better sign a full year's contract to get a discount."
"It is expensive per head, as you need the enterprise license to get full security and tools. So negotiate a discount!"
"I have to pay for Box. It could be a little cheaper. On a scale from one to ten, I would give the pricing a five."
"My advice for anybody who is implementing this product is to understand what options you believe you are going to want to implement and rollout in the first three to five years, but spend the most time understanding what the set-up costs and pricing will be in the first two or maybe three."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Outsourcing Company
10%
Manufacturing Company
9%
Comms Service Provider
8%
Construction Company
21%
Computer Software Company
18%
Healthcare Company
13%
Comms Service Provider
13%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise12
Large Enterprise35
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan. We always suggest our clients do a month-to-month plan so that they have flexibility ...
What needs improvement with Box?
One aspect of Box - Intelligent Content Management that could be improved is the search functionality, which can occasionally be slow or less intuitive when locating specific files with large repos...
What is your primary use case for Box?
My main use case for Box - Intelligent Content Management is that it is a great and simple tool to use that we use every day, especially to manage our files and send and share files and collaborate...
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Also Known As

No data available
Enterprise Process Center
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Pepsi-Cola Manufacturing International Ltd., Pfizer Deutschland GmbH, GlaxoSmithKline, Johnson & Johnson, Bayer S.p.A., KPMG, Royal Australian Air, Orange
Find out what your peers are saying about Box - Intelligent Content Management vs. Interfacing Technologies Enterprise Process Center and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.