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Box - Intelligent Content Management vs Laserfiche comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Enterprise Content Management
10th
Ranking in Document Management Software
5th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
43
Ranking in other categories
Cloud Storage (10th), Digital Asset Management (4th), Content Collaboration Platforms (8th)
Laserfiche
Ranking in Enterprise Content Management
23rd
Ranking in Document Management Software
8th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Enterprise Content Management category, the mindshare of Box - Intelligent Content Management is 3.6%, down from 4.2% compared to the previous year. The mindshare of Laserfiche is 1.9%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Box3.6%
Laserfiche1.9%
Other94.5%
Enterprise Content Management
 

Featured Reviews

Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
Structured cloud storage has streamlined document collaboration and automated workflows
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me. One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.
CB
Consultant DMS/ECM at NSI IT Software & Services (Cegeka Group)
A powerful solution that offers BPM and automation to assist with our digital transformation
We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"File/Folder collaboration has allowed our users to work together, eliminate silos and reduce unnecessary email."
"I like the ease of use."
"The ease of using Box on multi-platforms, including my phone and tablet, along with the collaboration features means I've been able to use it with my family (including my non-tech-savvy parents) for simple sharing, as well as with colleagues for team collaboration."
"Box thinks of features before I realize I want them!"
"They're the most compliant company we've ever encountered."
"You can upload your bin, upload your files quickly, and download your files quickly, and you can use it on your own, on an iPad, or on your mobile phones whenever you wish to."
"Box is extremely stable, they have not been hacked or lost any data in the past seventeen years. I am very impressed with it."
"We use Box for collaboration with files or folders, and our use is mostly for collaboration, especially on the documentation."
"This is a very complete and powerful solution."
 

Cons

"Better integration with other solutions is needed."
"I find their API to be quite complex and it could be more straightforward."
"I would love to see the ability to invite collaborators extended to a file level, not just the folder level."
"If there was a plugin that added some sort of toolbar in Office, that would be great."
"Collaborative editing was challenging if multiple people were in a document at once."
"Box Sync is still a bit buggy and it is difficult to get used to not being able to organize your view of folders as it is determined by the owner of the folder."
"Maturity of the enterprise security around user management."
"I truly believe that Box should have a box consulting division which would really enable customers who do not necessarily want to work with ISVs."
"We would like to see more features for RPA and AI."
 

Pricing and Cost Advice

"The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
"I believe Box is cheaper than SharePoint."
"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."
"I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers."
"Box's pricing is excellent."
"Better sign a full year's contract to get a discount."
"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
9%
Manufacturing Company
8%
Comms Service Provider
7%
Government
18%
University
9%
Construction Company
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise10
Large Enterprise30
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.
What needs improvement with Box?
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and usin...
What is your primary use case for Box?
My main use case for Box is storing cloud content on its cloud and managing it as a collaborating platform so that I can store secure files and share through Box. I use it for document management a...
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Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse
Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management. Updated: August 2026.
909,153 professionals have used our research since 2012.