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Box - Intelligent Content Management vs OpenText eDOCS Content Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Enterprise Content Management
9th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
44
Ranking in other categories
Cloud Storage (10th), Digital Asset Management (3rd), Document Management Software (3rd), Content Collaboration Platforms (8th)
OpenText eDOCS Content Mana...
Ranking in Enterprise Content Management
21st
Average Rating
6.0
Reviews Sentiment
5.9
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Enterprise Content Management category, the mindshare of Box - Intelligent Content Management is 4.1%, down from 4.2% compared to the previous year. The mindshare of OpenText eDOCS Content Management is 1.3%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Box - Intelligent Content Management4.1%
OpenText eDOCS Content Management1.3%
Other94.6%
Enterprise Content Management
 

Featured Reviews

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Secure file governance has improved collaboration and automation for client document workflows
The best features are around security, being able to set up different groups, and the governance features are really great. The new AI functionality that they released has been pretty handy. For governance and security, the audit trail capability is excellent. We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail. The AI has been great for creating different workflows that we are able to execute. When a form gets submitted into Box - Intelligent Content Management or a file is uploaded, there are certain automations that we can put in place to where it can essentially generate tickets in our system for new users or other tasks.
BM
Information Technology Project Manager at PRASA
Compliance reporting has improved and document control is strong but workflows and access need work
We do not yet have workflow in OpenText eDOCS Content Management; it was my wish to implement workflows and all that, but we have not yet done so, as we are just using it as a document management system. We do have the metadata management feature in OpenText eDOCS Content Management, but not as well as I would have preferred it to be. Because of some organizational weaknesses, we know the mobile access capability in OpenText eDOCS Content Management is there, but it is not being used, and I think our biggest challenge is that we do not have someone solely responsible for enterprise content management. The challenge of it being managed or implemented on an ad hoc basis puts us at a disadvantage. I think OpenText eDOCS Content Management could be improved or enhanced by simplifying the implementation in the sense of modification or enhancements, and I do not know whether it is the issue of our service providers or all that; I think the pricing for modifications from our service providers makes it unpalatable, and because there are few of them, there is also the risk that it might be displaced by Microsoft SharePoint since the skill base for Microsoft SharePoint is wider and also more affordable.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use Box for collaboration with files or folders, and our use is mostly for collaboration, especially on the documentation."
"Box is extremely stable, they have not been hacked or lost any data in the past seventeen years. I am very impressed with it."
"Customer Service: Great! Technical Support: Technical support people really know their stuff, Great service."
"We've never had a penetration. We've never had a security issue that their support didn't solve. We love their audit trail. We can know exactly when a collaborator opens. We love how you can define a collaborator."
"File sharing, authorization on the back, its ease of use and reliable uptime performance are valuable features of this solution."
"The most valuable feature of Box is security."
"Customer service is top notch with having a dedicated customer success manager assigned to the account."
"File sharing with collaborators not on the same domain with offline access from multiple devices: I work on many projects that are multi-organizational, such as with customers, suppliers, or acquisitions."
"I think the security mechanisms in OpenText eDOCS Content Management, such as encryption and access controls, are very good in my opinion and suffice for our environment."
 

Cons

"Working on documents in real-time is sometimes faulty and could be improved."
"Like all cloud platforms, there are always areas of improvement around sync to local devices."
"Better integration with other solutions is needed."
"It could be cheaper."
"The security settings are such that if I have a folder with subfolders several levels deep, whatever security setting I have for the parent folder gets inherited at all the subfolders. This has been limiting."
"The integration with other products should be improved."
"The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook."
"Integrations, the more integrations the better. Office + Outlook are great but we need more like it."
"I was not happy with the original configuration or setup because it was not easy to use, which is why, over the years, OpenText eDOCS Content Management struggled to make a presence in the organization, and people avoided it."
 

Pricing and Cost Advice

"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."
"Better sign a full year's contract to get a discount."
"Box needs to improve with their pricing in terms of licensing costs."
"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."
"The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get."
"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."
"I have to pay for Box. It could be a little cheaper. On a scale from one to ten, I would give the pricing a five."
"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Outsourcing Company
10%
Construction Company
8%
Comms Service Provider
8%
Manufacturing Company
16%
Government
10%
Legal Firm
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise10
Large Enterprise32
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan. We always suggest our clients do a month-to-month plan so that they have flexibility ...
What needs improvement with Box?
I would suggest more out-of-the-box integrations as far as the automations go. Box - Intelligent Content Management has many templates, and you can customize some things, but there appear to be som...
What is your primary use case for Box?
Box - Intelligent Content Management is used for file storage for clients and provides a secure way to share files with other people as well as internally with our team. Box - Intelligent Content M...
What needs improvement with OpenText eDOCS Content Management?
We do not yet have workflow in OpenText eDOCS Content Management; it was my wish to implement workflows and all that, but we have not yet done so, as we are just using it as a document management s...
What is your primary use case for OpenText eDOCS Content Management?
Our usual use case for OpenText eDOCS Content Management is for compliance, as we are a rail company that has to report to the rail regulator, and there are standard formats in which we have to rep...
What advice do you have for others considering OpenText eDOCS Content Management?
Overall, I would rate OpenText eDOCS Content Management at six based on my experience with the entirety of it; the reason for not giving it a ten is the human factor, both from the service provider...
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Office of General Counsel (OGC) for the City of Jacksonville, MMG, Fox Entertainment Group, Evans & Dixon, TerraLink
Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management. Updated: September 2026.
913,806 professionals have used our research since 2012.