

Box and OpenText Content Management compete in the realm of document management solutions. Box appears to have the upper hand in collaboration and ease of use, while OpenText shines in system integration and enterprise document workflows.
Features: Box offers real-time editing, email uploads, and integration with Microsoft Office for seamless collaboration. Its security options include compliance and enterprise-grade management. OpenText provides extensive integrations with systems like SAP, robust metadata tools, and document workflow capabilities, making it suitable for complex enterprise needs.
Room for Improvement: Box could enhance its search capabilities, improve folder-level security, and optimize sync functionalities. OpenText users want interface improvements, more streamlined workflows, and better AI capabilities. Both solutions could improve on deeper integration with enterprise applications.
Ease of Deployment and Customer Service: Box supports public cloud deployment, offering ease of access with commendable customer service. OpenText focuses on on-premises and hybrid cloud solutions, presenting a more complex setup but needs quicker response times and more personalized assistance.
Pricing and ROI: Box is competitively priced with clear pricing models and free versions that enhance collaboration, delivering efficient ROI. OpenText's pricing is more complex and perceived as costly, but extensive features justify the investment for larger enterprises.
ROI may be very short if you use OpenText Content Management system effectively.
In prior years, support was really great; opening a ticket resulted in fast responses and proactive problem-solving.
The staff lacks adequate knowledge.
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
Box was very stable and did not have any latency issues.
The product is quite stable if it is well-managed.
To open and see who is accessing the document now and see my movements across the document or the file we are sharing together.
Collaborative editing was challenging if multiple people were in a document at once.
The expectation from the customer versus the product explanation needs alignment.
Another important aspect is the improvement of the artificial intelligence already embedded in OpenText Content Management solution.
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us.
If you compare it to an archiving solution and you are using content management only for archiving, the cost of the license may seem too high, as you are paying for a license that not only includes archiving but also controls the full life cycle of information, connects with SAP and Salesforce, features a native connection with Office 365, and supports parallel editing.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
Box's security features have helped my organization meet compliance needs.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
This means you have the full life cycle from the beginning when you define the solution, construct it, and finally transfer it to maintenance to keep all information updated easily, avoiding risks and ensuring access to accurate information at the right moment.
| Product | Mindshare (%) |
|---|---|
| OpenText Content Management | 8.0% |
| Box | 3.7% |
| Other | 88.3% |


| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 9 |
| Large Enterprise | 27 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.
The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.
By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.
Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.
OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.
OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.
What key features define OpenText Content Management?OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.
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