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Carbonite Server vs Commvault Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Carbonite Server
Ranking in Backup and Recovery
57th
Ranking in Cloud Backup
46th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Commvault Cloud
Ranking in Backup and Recovery
3rd
Ranking in Cloud Backup
2nd
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
112
Ranking in other categories
eDiscovery (3rd), Disaster Recovery as a Service (3rd), File Archiving (1st), Disaster Recovery (DR) Software (3rd), SaaS Backup (2nd), Threat Deception Platforms (1st), Container Backup Software (1st), AI IT Support (4th)
 

Mindshare comparison

As of January 2026, in the Backup and Recovery category, the mindshare of Carbonite Server is 0.8%, up from 0.6% compared to the previous year. The mindshare of Commvault Cloud is 4.4%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Market Share Distribution
ProductMarket Share (%)
Commvault Cloud4.4%
Carbonite Server0.8%
Other94.8%
Backup and Recovery
 

Featured Reviews

CP
Backup, storage and disaster recovery technical specialist at a computer software company with 201-500 employees
A reliable backup product which needs little management
For most technical users the setup and initial deployment are fairly straightforward and once deployed it 99% of the time looks after itself. Installation of the agents is similar to most other products in that it has an install wizard to guide you, the accompanying documentation is also very useful to assist wherever you are in the agent install and policy setup process. Normally our customers' IT team does the deployment of agents, however, this isn't a daunting task unless you are dealing with multiple servers to protect the product. On a server-by-server basis, the deployment doesn't take long. From the MSP side of things, the infrastructure sitting behind the scenes doesn't take too much to install, configure and maintain.
Ankit Gagneja - PeerSpot reviewer
Cloud Solution Architect at Tata Consultancy
Hybrid backup strategy has improved recovery orchestration and now supports flexible DR planning
I think improvements could be made in Commvault Cloud. Lately what I have seen is that there are AI capabilities that different data protection organizations are coming up with, which basically revolves around tiering of not frequently accessible data to glacier kind of storage, plus bringing in a high level of compression and deduplication capabilities. All those features I believe are there in other customers and they are bringing in new use cases from the AI perspective which I have not recently seen in Commvault. I have seen that Dell does have such features. We recently pitched a solution to the customers where we talked about data tiering and the other AI use cases, identifying the data by itself and autonomously taking decisions on how to tier the data between the different storage classes that we have. Those kind of capabilities that we have proposed to the customer as far as the partner solutions are concerned. I would like to see AI capabilities in Commvault Cloud. The rest of the features pretty much align with the other enterprise solutions that we have in the market. It is just the AI capability that is being asked by the customers as well as that I see missing with Commvault.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Technical support handled all our issues quickly and effectively."
"The efficiency and convenience are excellent."
"The solution is a free engine to help work with the container."
"I find the BMR/image and the recovery pieces are valuable."
"The solution is very stable."
"Easy verification of things is the most valuable feature."
"It does not slow down your computer or use a lot of resources as it works."
"It seems reliable and easy to use."
"IntelliSnap for snapshot collection is one of the most efficient and easiest ways to back up large amounts of data."
"The most helpful features of Commvault Cloud are its extensive capabilities, as they are in a position to take care of whatever use case presented to it."
"Well documented SQL views and customizable reports, together with scripts and workflows provides ability to automate processes and ensure proper controls are in place."
"We recommend this product for people who are running the Oracle Virtualization Manager."
"The functionality and features of Commvault were much better compared to other solutions."
"IntelliSnap and file system backups are valuable features."
"We specialize in Commvault and IntelliSnap. Commvault covers all our customers' backup needs in one system, and they have complete control over their Snapshot backups. Snapshots are important to our customers because of the size of their data sets."
"What I find valuable is restoring the complete server. Restoring files is also valuable, but I like restoring the server because you don't have to rebuild a new one."
 

Cons

"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."
"The stability has room for improvement."
"They do not yet have USB recovery but they are adding it in coming releases."
"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."
"In the next release I would like to see an improvement in the auto failover option."
"It could be a little bit easier or faster to be able to access data files without having to download anything."
"The Hyper-V backup has room for improvement."
"I would like to see a more user-friendly GUI."
"I think the one thing that could be improved is the customer experience. The interface should be more user friendly."
"Suppose I am restoring a particular file. If I want to restore the permissions only from that particular folder, that is not possible. I have to restore all the data for that particular folder. If there was an option to just restore the permissions, that would be better."
"Getting my guys the right access has a learning curve. Sometimes, it is, "Oh, okay. I think I got it for you." Then, they say, "Oh, nope. I logged in but I can't see this." Then, it is, "Okay, hold on. Give me a second. Let me change that. Okay, it's this one." That learning curve has probably taken a little bit longer than some simpler things. So, Metallic has some granularity, and as a systems administrator, I appreciate that. At the same time, I also realize that I have to learn it."
"Our main pain point is that some of our hardware is old. For example, the SSD disks for our application database are slow. It's hard to avoid a slowdown in our environment because the size of our backups is growing every year. If you're growing and don't upgrade the environment, you will see slower backups and restores. You must enhance the environment if you are growing."
"With respect to the cloud, they need to offer more integrations."
"Its technical support could be better."
"The tool must improve the 1-Touch recovery of Oracle and Active Directory."
 

Pricing and Cost Advice

"Its price is reasonable."
"We pay 9,000 dollars per year for our license."
"The solution is open source."
"The pricing is between $120 and $150 per year."
"Licensing fees are billed on a yearly basis."
"The pricing has improved. It is simplified compared to the way that it was a few years ago. It is fairly straightforward and pretty easy to articulate to customers, which is handy."
"The solution is highly-priced."
"Everyone else offers the subscription-based model nowadays, while Commvault Complete Data Protection still has the traditional license model, where you must buy a set of licenses. You pay for one hundred licenses even if you only use fifty virtual machines, so the licensing model needs improvement."
"In India, this is a very expensive product."
"The solution is worth the money."
"Commvault Backup & Recovery is priced fairly, and its performance-to-cost ratio is also better than fair."
"It was not very popular because of its previous cost, but they have been working on the pricing, and now anyone can afford to use Commvault. They changed the modeling criteria for their pricing. Previously, there was only the capacity modeling based on your content capacity. In this case, they would give you a license and you would have to pay it. Now, most of the environment is virtualized so you can have the best CPU, VMs, etc. You buy whatever you need and pay for what you need."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
8%
Healthcare Company
7%
Energy/Utilities Company
6%
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
10%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise24
Large Enterprise82
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about ThreatWise?
Security measures, including encryption and threat detection, contribute significantly to data protection, safeguarding against unauthorized access and cyber threats.
What is your experience regarding pricing and costs for ThreatWise?
Commvault Cloud is expensive, and there is room for the price to be 10-15 percent lower than what they are charging currently.
What needs improvement with ThreatWise?
I think improvements could be made in Commvault Cloud. Lately what I have seen is that there are AI capabilities that different data protection organizations are coming up with, which basically rev...
 

Also Known As

Carbonite Recover Backup
Commvault Complete Data Protection, Commvault Backup & Recovery, Commvault HyperScale X, Metallic, ThreatWise
 

Overview

 

Sample Customers

INLINE Commercial Construction, Hamilton County
Aberdeenshire Council, Acxiom, BAM Group Ireland, Catholic Education Diocese of Parramatta, CI Investments, Clifford Chance, American Municipal Power, American Pacific Mortgage, AstraZeneca, Dongbu Steel, Denver Health, Dow Jones, Emirates Steel, Penn State Health, Prime Healthcare, Sonic Healthcare, Sony Network Communications, TiVO, UCONN Health, The Weitz Company
Find out what your peers are saying about Carbonite Server vs. Commvault Cloud and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.