What I would like, what I think they should improve a little is the management of objects at large scale. When you work with multiple domains, there are thousands of network objects. Detecting duplicates and consistency across domains is a very manual process that should be more automated. Another thing: the SmartConsole interface is very powerful and very good, but the learning curve, compared to other solutions in the market from other manufacturers, could be modernized. I think it does not necessarily have to be done from a client application; it could be done via web, because via web I know that not all the options you have in SmartConsole are available. So it would be good if it could also be done from the web and all the options were available. Another thing that I would really like is more automation with Ansible or Terraform. I know it has improved in recent versions, but I think it is still not mature enough. Compared to other manufacturers that do have a bit more in terms of automation capabilities in integration flows with Ansible or Terraform, Check Point Cloud Firewall (formerly CloudGuard Network Security) could improve. Another thing that could be improved a little would be the TAC response time, because when there are very complex cases, I think there should be more speed initially, more ownership of those urgent cases, and not leave the customer waiting. This has happened to me: when I have cases open with Check Point Cloud Firewall (formerly CloudGuard Network Security) TAC, sometimes they do not respond and I have to keep insisting, and I think that part should improve. I do not know if it depends on who takes the ticket or on the severity of the ticket, but sometimes I have had to insist a lot, and that would be the only problem. Once they attend to me and become involved in the case, the responses they give are very professional and really help directly resolve the problems when there is a bug or troubleshooting to do. As I said, I would like to see a specific improvement in SmartConsole. I think if they improved it—how to say it—gave it a facelift so you could access all the options directly from a browser, that would be great, because sometimes, for one reason or another, you cannot download SmartConsole or, for some reason, the SmartConsole client does not start correctly, and you could do it directly from the browser. I think that would be a good option to improve. Another thing would be that in multidomain environments, I would like a global search function for objects and rules. That is, you could enter and search across all domains at once, because right now you have to go domain by domain, and in environments with many customers, you spend quite a bit of time; you have to exit one domain and enter another. So those would be the improvements I would like to see.
