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Cisco Duo vs RSA Identity Governance and Lifecycle comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Duo
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
160
Ranking in other categories
Single Sign-On (SSO) (4th), Authentication Systems (2nd), Access Management (5th), ZTNA as a Service (2nd), Cisco Security Portfolio (1st), Multi-Factor Authentication (MFA) (1st), AI Data Analysis (3rd)
RSA Identity Governance and...
Average Rating
7.0
Reviews Sentiment
5.9
Number of Reviews
10
Ranking in other categories
Identity Management (IM) (18th)
 

Mindshare comparison

While both are Identity and Access Management solutions, they serve different purposes. Cisco Duo is designed for Authentication Systems and holds a mindshare of 3.7%, down 8.3% compared to last year.
RSA Identity Governance and Lifecycle, on the other hand, focuses on Identity Management (IM), holds 1.4% mindshare, up 1.3% since last year.
Authentication Systems Mindshare Distribution
ProductMindshare (%)
Cisco Duo3.7%
Microsoft Entra ID5.6%
Okta Platform4.4%
Other86.3%
Authentication Systems
Identity Management (IM) Mindshare Distribution
ProductMindshare (%)
RSA Identity Governance and Lifecycle1.4%
SailPoint Identity Security Cloud8.9%
Microsoft Entra ID5.3%
Other84.4%
Identity Management (IM)
 

Featured Reviews

Charles Slaustas - PeerSpot reviewer
Information Technology Contractor at Insight global
Supports seamless authentication for users across multiple organizations and personal portals
The features I use in Cisco Duo include Duo Pushes to confirm my identity to the device, and eventually as MFA security was increased, I actually had to use exchange passcodes. Sometimes, I have to go into the site and get into Cisco Duo to retrieve the passcode, and many of them have been two-factor, where the sites send a passcode that I have to enter into Cisco Duo. It has been more of the latter. I have not seen issues with lagging or crashing on Cisco Duo's end; it was usually on the client end, often because someone set up a bad upgrade or there were connection issues with the Cisco Duo cloud through the administrative site.
Harshul Nayak - PeerSpot reviewer
Senior Project Manager at a consultancy with 10,001+ employees
Streamline identity lifecycle management with intuitive interfaces and robust policy features
The functions of RSA Identity Governance and Lifecycle, especially the IGA, are quite strong with their custom forms and workflows integrated. The user interface is very friendly and easy to use, making it a good product overall. However, it still has to be on-premise and the cloud version is not easily accessible, as dedicated instances are required and machines cannot be shared as multi-tenant for various customers. The advanced policy features of RSA definitely help in defining certain policies such as segregation of duties. That's particularly useful along with creating different access reviews. Regarding access control in simplifying access management, RSA Identity Governance and Lifecycle has strong foundations of groups and roles, which help in defining all policies very easily. This makes it very easy to integrate with other access management tools or privileged access management tools.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The administrator tool in the dashboard is the most valuable feature. It's really easy to quickly see if users are locked out from their device, firmware code, or just all the little dashboards and reports I can run to give the security for monthly reports. The dashboard's really good."
"Cisco Duo scales very well with the growing needs of my company; during COVID, when we had a higher number of users, there were no problems at all."
"The technical support is of a very high level, and if you have a problem they will be able to support you, logging in remotely as an engineer to give assistance, and with the upgraded license the support is even better and they will do everything for you if you have a problem, so the support is extremely good."
"The features of Cisco Duo have benefited our organization in terms of security level because before, it was not secure—anybody could get your password and log in—however, with that second layer of defense, it helps us and helps our community."
"All features of the solution are effective, particularly those involved in identifying vulnerabilities and updates."
"Cisco Duo is the added security layer in our overall identity and access management environment; it's the cornerstone of identity for us."
"The solution is easy to use."
"Documentation is the most valuable feature, and if you ever have to reach out to them with a question, their support is also fantastic."
"RSA Identity Governance and lifecycles are good for the access certification and auditing sections."
"With the tool in place, you need to hire fewer people to provide access, and you have control over your processes."
"Roles, connectors for provisioning and re-accreditation or reviews help greatly to govern user access."
"The most valuable feature is the security, in particular, the One Time Password support."
"It improved security."
"The data collection is excellent and easy to do."
"The user interface is very friendly and easy to use, making it a good product overall."
"Customer service was always exceptional and if we needed to call the regular customer support number for administrative tasks on the account, they were always helpful and resolved our cases within a few days."
 

Cons

"I cannot think of a specific feature that should be focused on for improvement, but perhaps addressing the trouble we have when people are changing phones would help."
"Cisco Duo is generally easy to use, but there are a few areas where it could be improved."
"Most of my colleagues from other companies use the Microsoft MFA solution because it's included in Office 365. Few people are considering Cisco Duo. That's the primary problem in our area. It's a solution mostly adopted by Cisco users."
"I evaluate the stability and reliability of the solution as somewhat tricky. Cisco Duo Access Gateway is mostly VM-based, and while I'm not sure whether there is an on-premises hardware-based solution, having this VM-based solution can be buggy."
"The experience with customer support and tech support when I first started with Cisco Duo was lacking on some parts where we were having issues."
"The only thing I would say that may lead to a more negative experience would be allowing the engineers to help the customers whether it is a twenty-minute call or a four-hour call."
"Improving Cisco Duo might involve alerting us about telephony credits when people receive texts. We hit zero at one point, and we were running around in circles without any idea until I discovered it. That's my only complaint."
"Technical support could be improved. I don't think all support should have to go through an agreement."
"As the size becomes larger, the collections and unifications of the IDs process become quite slow, which can be improved further."
"This product is missing a lot of features which other competitors are providing. One of the key features that are missing right now is risk scoring. Additionally, there is not much scope for customization - everything is hard-coded and predefined, so it does not allow the developers to make many modifications."
"It was expensive initially, but day to day costs are minimal."
"It could be a little more flexible with the installation of the product."
"We were excited that the self-provision feature was now built into the box but disappointed at the implementation."
"Application and appliance stability needs improvement."
"RSA Identity Governance and Lifecycle could improve out-of-the-box customization."
"The user interface and workflow need improvement, and more connectors would help."
 

Pricing and Cost Advice

"During testing we are allowed a certain number of licenses for free."
"My experience with pricing, setup costs, and licensing has been good, with no issues. I am pleased that the prices remained stable after Cisco acquired the solution."
"Duo Security's pricing is good, fair, and very comparable to today's market."
"Our licensing fee is currently on an annual basis."
"Their pricing model is a little bit weird. Currently, there is no price advantage in signing up for yearly contracts. There are no additional costs to the standard licensing costs."
"You pay per user when using this solution and the pricing is fair."
"From a reseller perspective, it's still challenging to explain the whole license strategy to a client, so we really have to be ahead of that for all the true forward conversations."
"I believe the licensing model is excellent as it offers flexibility to our customers, allowing them to adopt a crawl, walk, or run approach."
"I rate the product's price a five on a scale of one to ten, where one is cheap, and ten is expensive."
"Pricing varies based on user count/number of modules you need."
"We are using the cloud platform, but we don't find it compatible to be served as a multi-tenant platform. This is a large drawback. It becomes expensive because it is then an all-dedicated solution. You have to have a separate tenant for each client, which increases the cost. The overall unit pricing can be less expensive than how it is right now."
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Top Industries

By visitors reading reviews
Outsourcing Company
11%
Financial Services Firm
11%
Manufacturing Company
8%
Comms Service Provider
8%
Computer Software Company
38%
Comms Service Provider
7%
Outsourcing Company
6%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business64
Midsize Enterprise27
Large Enterprise79
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise6
 

Questions from the Community

How does Duo Security compare with Microsoft Authenticator?
We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Duo for 30 days, and we could not be happier. Duo Security is easy to configure a...
What is your experience regarding pricing and costs for Duo Security?
Regarding Cisco Duo's affordability for the Ukrainian market, I think it is affordable. It depends on an installation base. For a medium and mid-range market, I think it is a fully affordable price...
What needs improvement with Duo Security?
Cisco Duo is a fully cloud-based solution. It would be beneficial if Cisco provided a fully on-premise solution. I have discussed this with the local Cisco office in Kyiv regarding any possibility ...
What needs improvement with RSA Identity Governance and Lifecycle?
There is room for improvement with RSA Identity Governance and Lifecycle. As the size becomes larger, the collections and unifications of the IDs process become quite slow, which can be improved fu...
What is your primary use case for RSA Identity Governance and Lifecycle?
We provide RSA Identity Governance and Lifecycle as a service, mainly to oversee the digital identity lifecycle, from the initiation to the off-boarding at the end of that digital identity. Our cli...
What advice do you have for others considering RSA Identity Governance and Lifecycle?
Overall, I would rate RSA Identity Governance and Lifecycle at an eight out of ten.
 

Also Known As

Duo Security
SecurID
 

Overview

 

Sample Customers

Information Not Available
NTT Com Asia, Virgin Blue, Bank of Uganda, EMEA Telecommunications Company, LAit (Lazio Innovazione Tecnologica), NyNet, OTP Bank, Red Bull Racing, Rupert House School, Signify, UK Local Authority, Bancolombia, Banco Popular de Puerto Rico (BPPR), TIVIT, Array Services, International Computerware, KPMG LLP, Moffitt Cancer Center
Find out what your peers are saying about Microsoft, Cisco, Okta and others in Authentication Systems. Updated: September 2026.
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