Customer service was always exceptional and if we needed to call the regular customer support number for administrative tasks on the account, they were always helpful and resolved our cases within a few days.
RSA Identity Governance and Lifecycle provides effective user access governance with provisioning and re-accreditation, emphasizing security through One Time Password support. It simplifies data collection but faces scalability issues, especially in database handling and lacks competitive features like risk scoring. Technical support needs improvement, particularly in Pakistan. While reducing the need for additional staff, customization limitations and hidden consultancy costs result from hard-coded settings, impacting overall flexibility.
