Cisco Intersight vs New Relic comparison

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Cisco Intersight

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Executive SummaryUpdated on Oct 9, 2024

New Relic and Cisco Intersight compete in the IT performance monitoring category. New Relic appears to have the upper hand due to its comprehensive application performance monitoring capabilities and strong cloud deployment support.

Features: New Relic offers application performance monitoring with real-time analytics, custom dashboards, and integration with tools like PagerDuty. It provides error rate monitoring and transaction tracing. Cisco Intersight focuses on infrastructure and workflow automation with robust server performance analytics and Kubernetes integration.

Room for Improvement: New Relic needs to enhance mobile app performance monitoring, pricing structure, and historical data retention. Cisco Intersight should improve hybrid cloud management, automation capabilities, and better integration with data center solutions and third-party monitoring tools.

Ease of Deployment and Customer Service: New Relic is noted for its efficient cloud deployments and responsive customer service. Cisco Intersight supports hybrid and on-premises environments with commendable customer service, although New Relic is slightly more responsive and easier to deploy in cloud environments.

Pricing and ROI: New Relic is often cited as expensive with challenging pricing models, but it offers substantial ROI in improving performance and reducing downtime. Cisco Intersight is considered cost-effective with competitive pricing and no additional fees for extra features, providing ROI in streamlined operations.

To learn more, read our detailed Cisco Intersight vs. New Relic Report (Updated: September 2026).

Cisco Intersight vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.7

Cisco Intersight offers cost savings, simplifies operations, reduces personnel needs, and enhances management, proving valuable in tech evolution.

Sentiment score

6.1

New Relic effectively enhances application performance by quickly resolving issues, saving time, and improving customer satisfaction.

It simplifies the onboarding of new hardware, reducing time spent on manual installations and configurations.

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Systems Engineer at FNB South Africa

I have seen a return on investment, as we need fewer employees, and most of it can be done from one dashboard.

YusufOezeren

Chief Technology Officer & Co-Founder at a computer software company with 1-10 employees

There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.

BasilJiji

System engineer at a retailer with 10,001+ employees

There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.

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senior software at Norton Lifelock

After implementing New Relic, we have decreased staffing requirements while saving time and money.

reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

Customer Service

Sentiment score

7.6

Cisco Intersight's customer service is praised for professionalism and efficiency, though complex issues may face varying quality and escalations.

Sentiment score

7.3

New Relic's customer service is praised for its responsiveness and support, though some users desire quicker, clearer responses.

For complex issues, it's challenging to get the right engineer quickly unless you have a specific contract like CX.

Carlos Miñano

Senior Network Architect at ocp tech

On a scale of one to ten, I would rate the customer support a ten.

YusufOezeren

Chief Technology Officer & Co-Founder at a computer software company with 1-10 employees

I would rate the technical support by Cisco as an eight or nine, because Cisco TAC is one of the best TACs I work with.

ZiadRamoly

Team Lead for Network & Security at Secure Services Mauritius Ltd

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If I drop an email to them, they will respond quickly to my email.

Vamsi Busa

Senior DevOps Engineer at a tech vendor with 10,001+ employees

Customer support from New Relic is very good, and we rarely need to create support tickets.

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senior software at Norton Lifelock

They are very polite and helped him out.

TusharGoel

Cloud Engineer at TO THE NEW Digital

Scalability Issues

Sentiment score

7.5

Cisco Intersight is praised for scalability, adaptability, and efficiency in multi-environment management with easy deployment and server profile management.

Sentiment score

7.6

New Relic is highly scalable, supporting varied workloads and environments, aided by seamless AWS integration and a flexible SaaS model.

I rate its scalability a ten out of ten due to its capability to manage multiple domains and automate service requests.

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Systems Engineer at FNB South Africa

Scalability allows for creating server profiles quickly, mapping them to multiple servers, and removing them when scaling down.

AbhinavSingh

Technical Marketing Engineer Hybrid Cloud Infrastructures at NetApp

Cisco Intersight scales straightforwardly with the growing needs of the organization.

ZiadRamoly

Team Lead for Network & Security at Secure Services Mauritius Ltd

We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.

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senior software at Norton Lifelock

It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.

TusharGoel

Cloud Engineer at TO THE NEW Digital

Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.

reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

Stability Issues

Sentiment score

7.3

Cisco Intersight is reliable, though upgrades and new features may challenge stability, with some preferring older versions.

Sentiment score

7.9

New Relic is stable, reliable, and efficient, with swift issue resolution, though minor performance hiccups occur occasionally.

After five years, if I don't have access to the Cisco Intersight portal, how do I manage my servers if I want to conduct some test environments?

ZiadRamoly

Team Lead for Network & Security at Secure Services Mauritius Ltd

Some steps are not included in the official documentation, which can create challenges.

Carlos Miñano

Senior Network Architect at ocp tech

It is always accessible online, secure, and allows access from any location, following strict authentication standards.

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Systems Engineer at FNB South Africa

New Relic lags sometimes.

TusharGoel

Cloud Engineer at TO THE NEW Digital

New Relic is stable based on my experience, as I have not seen any problems with the UI.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

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Room For Improvement

Cisco Intersight needs improved integration, ease of use, more features, better support, and cost-effective maintenance for enhanced user satisfaction.

Users request plugin enhancements, better data retention, third-party integration, improved interface, and optimized alerting, dashboards, and pricing.

There is a significant issue regarding migration from UCS Manager into Intersight without formatting the Fabric Interconnects (FI), which is problematic in a production environment.

ItzikLiberman

System Presale at Bezeq

It would be great to have a chat session mode AI so that when I am on standby and encountering issues, I could engage with it, much like ChatGPT.

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Systems Engineer at FNB South Africa

When registering our devices and servers using tokens, auto-detection could make it easier by automatically identifying resources and adding them to the platform.

Anura Damayantha

Technology Architect at University of Helsinki

If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.

BasilJiji

System engineer at a retailer with 10,001+ employees

Using real-time data, if there are any malicious patterns or something happening, they can identify those.

Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

Setup Cost

Cisco Intersight's competitive pricing includes varied licenses, discounts, and self-setup options, with advanced features requiring higher-tier licenses.

New Relic's pricing is often seen as high but justified by its comprehensive features, despite confusing models.

The pricing is fair and reasonable, particularly for enterprises.

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Systems Engineer at FNB South Africa

Cisco Intersight's license cost is very high compared to AWS and Azure solutions, which have lower initiation costs.

Anura Damayantha

Technology Architect at University of Helsinki

The pricing is solid for what we get.

YusufOezeren

Chief Technology Officer & Co-Founder at a computer software company with 1-10 employees

Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.

For more quotes and insights, download the New Relic report

senior software at Norton Lifelock

My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.

Palak Bhawsar

DevOps engineer at a tech company with 5,001-10,000 employees

As we talk about pricing, it is not that much cheaper.

HemantKumar7

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

Valuable Features

Cisco Intersight enhances data center efficiency with remote management, automation, and integration across multiple platforms and environments.

New Relic offers real-time monitoring, easy dashboards, and alerting, enhancing performance insights with integration and predictive analytics.

This solution has provided time savings and required fewer people to operate this tool, rather than direct cost savings.

Mohamed-Elsharkawy

Sr. Network Engineer at Saudi Business Machines - SBM

It provides visibility into other products and storage, and is beneficial for environments where Cisco and other vendors coexist, allowing full visibility of the entire infrastructure.

ItzikLiberman

System Presale at Bezeq

It also provides predictive analysis, predicting data leaks and making it easy to scale up servers remotely without requiring physical interference.

Anura Damayantha

Technology Architect at University of Helsinki

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Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.

Pietro Dell'Erba

Head of API at a marketing services firm with 11-50 employees

New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.

For more quotes and insights, download the New Relic report

senior software at Norton Lifelock

Categories and Ranking

Cisco Intersight

Ranking in IT Infrastructure Monitoring

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Cloud Management (14th)

New Relic

Ranking in IT Infrastructure Monitoring

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (2nd), AIOps (5th)

Mindshare comparison

As of September 2026, in the IT Infrastructure Monitoring category, the mindshare of Cisco Intersight is 1.5%, down from 1.7% compared to the previous year. The mindshare of New Relic is 2.4%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
New Relic	2.4%
Cisco Intersight	1.5%
Other	96.1%

IT Infrastructure Monitoring

Featured Reviews

AbhinavSingh

Technical Marketing Engineer Hybrid Cloud Infrastructures at NetApp

Centralized policies have simplified hybrid operations and now support automated workflows

The challenge could be if there are any bugs. Most of the time, you may feel that the TCAM resources are getting full on the Nexus just because of some bug or the configuration is not supported. Or sometimes, if there are any vulnerabilities happening on the current running firmware, those are challenges we have. And if you talk about from the compute side, there were initial bugs such as a CPU throttle issue. Because of that, the chassis was not running in an optimum way. You may see performance issues during that time. For that, Cisco released a patch, and it got fixed. I think Cisco Intersight should allow more automation capabilities. It should be more open, and it should provide more automation capabilities. I think there is also a scope of making it a little bit simpler because a lot of policy and config sometimes becomes confusing for the user because it has a lot of config. Maybe they can do a little bit of simplification with Cisco Intersight.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Computer Software Company

Financial Services Firm

Healthcare Company

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	4
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

What needs improvement with Cisco Intersight?

What is your primary use case for Cisco Intersight?

The first use case is to build a hybrid cloud. The first thing is to configure the server. The server could be located either on an edge location or on the data center, or it could be a remote offi...

What advice do you have for others considering Cisco Intersight?

I work as a partner. For optimizing, Cisco has various tools. If you talk from a network point of view, they have recently launched Nexus One. That gives enterprise an opportunity to configure a he...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Product Reports

Cisco Intersight

Download Cisco Intersight product report

Download New Relic product report

Also Known As

Intersight

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Cisco Intersight delivers advanced data center management with cloud integration, remote server scaling, and predictive analytics, promoting efficient infrastructure management. It supports hybrid environments and is suitable for scaling across enterprises.

Cisco Intersight offers a comprehensive view of data centers with seamless cloud platform integration, enhancing manageability across environments. It is known for workflow automation, inventory management, and predictive analysis, allowing users to optimize workloads. Users leverage its scalability and ease of use, with features that aid in remote management and integration with both Cisco and non-Cisco products. However, improvements are needed in usability, automation, and third-party tool integration, especially for on-premises and hybrid cloud management. Users often face challenges with firmware management and transitioning from UCS Manager. Desired enhancements include better software compatibility, third-party integrations, expanded microservices support, enhanced AI features, and more automation capabilities, addressing setup complexity, support, and high maintenance costs.

What are the main features of Cisco Intersight?

Data Center Management: Provides insights into data centers with comprehensive monitoring.
Cloud Integration: Enables integration with cloud platforms for enhanced workflows.
Remote Management: Facilitates remote management of data center environments.
Predictive Analytics: Offers analysis tools for workload optimization and planning.
Scalability: Capable of scaling with enterprise infrastructure needs.

What are the expected benefits of using Cisco Intersight?

Improved Infrastructure Management: Offers tools for efficient management across environments.
Enhanced Workflow Automation: Reduces manual tasks with automation capabilities.
Cost-Effective Operations: Promotes efficiency and reduces maintenance costs.
Comprehensive Integration: Supports seamless integration with diverse platforms and technologies.
Performance Optimization: Utilizes predictive analytics for optimizing system performance.

In industries where data center management and integration are critical, such as finance, healthcare, and telecommunications, Cisco Intersight is used to monitor and manage infrastructure across multiple sites. Its capability to combine platforms like HyperFlex and VMware allows organizations to maintain hardware status effectively, supporting both on-premises and cloud environments for efficient service delivery.

Cisco

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

EXMAR, RapidScale

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Cisco Intersight vs. New Relic