Cisco UCS Director vs Freshservice comparison

Cisco and Freshworks are both solutions in the Cloud Management category. Cisco is ranked #24 with an average rating of 8.0, while Freshworks is ranked #10 with an average rating of 8.3. Cisco holds a 1.8% mindshare in CM, compared to Freshworks’s 1.2% mindshare. Additionally, 73% of Cisco users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

Cisco UCS Director

Read 15 Cisco UCS Director reviews

1,637 Views
1,588 Comparison Views

73% willing to recommend

Freshservice

Read 40 Freshservice reviews

6,589 Views
857 Comparison Views

97% willing to recommend

Cisco UCS Director

Freshservice

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 17, 2024

Freshservice and Cisco UCS Director compete in the IT management software category, each excelling in distinct areas. Freshservice appears to have the upper hand in user experience and ease of use, while Cisco UCS Director is favored for its orchestration and automation, particularly in Cisco environments.

Features: Freshservice is known for its user-friendly interface, excellent incident management, and robust analytics capabilities. It provides flexible and customizable workflows, strong asset management, and seamless mobile access. Cisco UCS Director offers comprehensive orchestration, seamless multi-cloud management, and tight integration with Cisco and third-party solutions, focusing on centralized infrastructure management and automation features.

Room for Improvement: Freshservice users suggest enhancements in reporting and search functionality, as well as improved customization options for user forms. There are also calls for better project management tools and smoother integration with Outlook. Cisco UCS Director users would like to see a more intuitive user interface, better integration with non-Cisco solutions, and improved navigation.

Ease of Deployment and Customer Service: Freshservice is praised for its quick cloud-based deployment and flexible cloud options, although opinions on its technical support vary, indicating potential improvements in communication and resolution efficiency. Cisco UCS Director, typically deployed on-premises, is valued for its centralized management capabilities, though its interface complexity can hinder ease of use. It receives good feedback on technical support.

Pricing and ROI: Freshservice offers competitive and flexible pricing models. It is considered cost-effective for small to mid-sized companies, although it may become expensive at higher pricing tiers. Users report positive ROI due to enhanced IT operation visibility and efficiency. Cisco UCS Director is often criticized for its high price and perceived lack of cost-effectiveness, mainly given the specialized expertise and setup required. It suits specialized Cisco environments but demands significant investment for broader implementation.

To learn more, read our detailed Cisco UCS Director vs. Freshservice Report (Updated: April 2026).

Buyer's Guide

Cisco UCS Director vs. Freshservice

April 2026

Download the complete report

Helped 893,244 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco UCS Director

Ranking in Cloud Management

24th

Average Rating

7.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Cloud Management

10th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Project Management Software (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (9th), AI IT Support (4th)

Mindshare comparison

As of May 2026, in the Cloud Management category, the mindshare of Cisco UCS Director is 1.8%, up from 1.2% compared to the previous year. The mindshare of Freshservice is 1.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.2%
Cisco UCS Director	1.8%
Other	97.0%

Cloud Management

Featured Reviews

ErnieRumfield

Senior Telecommunications Engineer at a government with 1,001-5,000 employees

Managing extensive VoIP services becomes efficient and seamless

We use Cisco UCS Director primarily for managing our VoIP service to maintain seamless service delivery. We operate in an enterprise government environment Cisco UCS Director is straightforward to use, which we greatly appreciate. It helps save time by making it quicker to roll out new call…

Read full review

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I would recommend this solution to others because it simplifies a lot of tasks via orchestration."

"This is a user-friendly solution that is very good and easy to use."

"The product is flexible and compact. It has a lot of features."

"The reason we went with Cisco is that it comes at a very negligible cost as part of the BOQ. Compared to the competition's products, which are incredibly expensive, UCS Director is low-cost."

"Feature-wise, the solution helps one to add multiple environments in one place...It is a scalable product."

"I can manage multiple workloads whether it's on AWS, Azure, or on-premises. They can be managed by using the UCS Director."

"The improvement for our organization has really been ease of use; we'd be a mess without the solution."

"Better visibility and better control are the main benefits people receive from Cisco UCS Director; the automation and the orchestration part, these three to four points are the key factors to decide on Cisco UCS Director."

More Cisco UCS Director pros

"We use the ticketing system primarily, which is very easy to use for all users."

"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."

"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."

"Ultimately, we saw a 77% reduction in average resolution times with a return on investment realized within 6 months."

"Depending on the size of your organization, is pretty standard and useful."

"Freshservice is very user-friendly and easy to customize."

"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."

"The solution is very responsive with a 97% success rate in funneling customer tickets."

More Freshservice pros

Cons

"The solution could be improved is including a feature where I could do things programmatically versus having to create workarounds to get what I want to get done."

"The product's pricing needs to improve."

"There could be an improvement with the integration with the newest solutions from other vendors' technologies."

"I would like to see more integration with other solutions."

"There are a lot of bugs in the solution. This is an area in the solution that can be improved."

"Normally, UCS Director is used primarily for orchestration, but when we look at a non-Cisco data infrastructure components, the UCS Director needs a bit more improvement in terms of integration with third-party systems and with existing older systems."

"Normally, UCS Director is used primarily for orchestration, but when we look at non-Cisco data infrastructure components, the UCS Director needs a bit more improvement in terms of integration with third-party systems and with existing older systems."

"The areas where this product can be improved are the integrations and the UI. These features are not as friendly compared to VMware products."

More Cisco UCS Director cons

"I am not too happy with the page layout or screen layout since it always looks messy."

"It's still a new product, so there are some areas that are a little frustrating."

"Their analytics need improvement."

"There is room for improvement in reporting for project management."

"We'd like to see a CMDB, a Configuration Management Database, in the future."

"I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them on to other people, and they seem overeager to close tickets and sometimes mark them as resolved without checking first."

"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."

"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice."

More Freshservice cons

Pricing and Cost Advice

"Cisco UCS Director is expensive...I rate the solution's pricing a three out of ten."

"The budget doesn’t work for the state and local governments."

"On a scale of one to ten, where one is a low price and ten is a high price, I rate the pricing around five to six out of ten."

"I rate Cisco UCS Director's price a three out of ten. Cisco UCS Director is not an affordable product. With Cisco UCS Director, there is a need to pay an overall price, which consists of the product, software, and support."

"The cost of this solution is significant."

"I would rate the product's pricing an eight out of ten."

"The pricing is reasonable."

"Compared to other tools, Freshservice is affordable."

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"The price of Freshservice could improve, it is expensive."

"Our licensing fee for Freshservice is $2,500 a year."

More Freshservice pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Cloud Management solutions are best for your needs.

See recommendations

893,244 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

18%

Comms Service Provider

11%

Marketing Services Firm

10%

Government

University

10%

Manufacturing Company

Construction Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	15

Questions from the Community

What is your experience regarding pricing and costs for Cisco UCS Director?

While the pricing might be seen as expensive, it provides value for money due to reliable service and excellent technical support.

See all answers

What needs improvement with Cisco UCS Director?

It should be more of a cloud-based architecture for Cisco UCS Director, and it should be affordable to small customers as well because the pricing is a major challenge when we talk about Cisco UCS ...

See all answers

What is your primary use case for Cisco UCS Director?

Mainly in my region and country, large data center customers are using Cisco UCS Director, not the SMB or mid-market customers. More of the on-premise customers are utilizing Cisco UCS Director. Th...

See all answers

What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

See all answers

What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

See all answers

What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

See all answers

Comparisons

VMware Aria Automation vs Cisco UCS Director

Compared 11% of the time

Cisco Intersight vs Cisco UCS Director

Compared 11% of the time

OpenNebula vs Cisco UCS Director

Compared 5% of the time

Abiquo vs Cisco UCS Director

Compared 5% of the time

Turbo360 (Formerly Serverless360) vs Cisco UCS Director

Compared 4% of the time

More Cisco UCS Director Competitors

ServiceNow vs Freshservice

Compared 13% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Device42 vs Freshservice

Compared 4% of the time

Samanage vs Freshservice

Compared 4% of the time

More Freshservice Competitors

Product Reports

Buyer's Guide

Cisco UCS Director

May 2026

Download Cisco UCS Director product report

Buyer's Guide

Freshservice

May 2026

Download Freshservice product report

Also Known As

No data available

Flint

Overview

Cisco UCS Director simplifies centralized management with a user-friendly interface, focusing on multi-cloud management, integration, and strong API support. It aims to provide comprehensive control and visibility across diverse environments.

Renowned for ease of use and deployment, Cisco UCS Director offers automation and orchestration capabilities, enabling workflow generation in private and hybrid clouds. It allows centralized control of UCS blades, VoIP services, and infrastructure while facilitating upgrades and traffic management in large data centers. Users benefit from its capability for self-service provisioning and third-party product integration. Despite strengths, improvements in interface simplicity, scalability, third-party integration, and cloud-based architecture could enhance its appeal.

What are the most important features?

Multi-Cloud Management: Simplifies operations across different cloud environments.
Integration with Cisco Solutions: Ensures seamless connection within Cisco's ecosystem.
Strong API Support: Facilitates custom integrations and extensions.
Single Pane of Glass Manageability: Provides comprehensive visibility and control.
Automation and Orchestration: Streamlines processes and tasks efficiently.
Cost-Effectiveness: Supports budget-conscious operations without compromising functionality.
Security: Prioritizes data safety and network security.
Fabric Sharing: Improves resource utilization and flexibility.

What benefits or ROI can users expect?

Ease of Use: Simplifies management tasks, reducing operational complexity.
Deployment Efficiency: Accelerates implementation across data centers.
Enhanced Visibility: Improves oversight of IT infrastructure.
Cost Management: Achieves savings through efficient resource utilization.
Scalability: Supports growth with adaptable infrastructure management.
Comprehensive Control: Centralizes control to enhance management.

IT organizations use Cisco UCS Director to automate and orchestrate deployments in diverse sectors, including telecommunications for VoIP service enhancement and in large data centers for infrastructure management. It supports web service apps, database integration, and facilitates upgrades, making it ideal for enterprises seeking streamlined processes and better resource management.

Cisco

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

Entel, Data#3, Cegal, NESIC, LightEdge

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

Cisco UCS Director vs. Freshservice

April 2026

Free Report: Cisco UCS Director vs. Freshservice

Find out what your peers are saying about Cisco UCS Director vs. Freshservice and other solutions. Updated: April 2026.

DOWNLOAD NOW

893,244 professionals have used our research since 2012.

See our Cisco UCS Director vs. Freshservice report.

See our list of best Cloud Management vendors.

We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.