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Cisco UCS Director vs Freshservice comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco UCS Director
Ranking in Cloud Management
24th
Average Rating
7.2
Reviews Sentiment
6.7
Number of Reviews
15
Ranking in other categories
No ranking in other categories
Freshservice
Ranking in Cloud Management
10th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
40
Ranking in other categories
Help Desk Software (6th), Project Management Software (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (9th), AI IT Support (4th)
 

Mindshare comparison

As of May 2026, in the Cloud Management category, the mindshare of Cisco UCS Director is 1.8%, up from 1.2% compared to the previous year. The mindshare of Freshservice is 1.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
Freshservice1.2%
Cisco UCS Director1.8%
Other97.0%
Cloud Management
 

Featured Reviews

OR
Senior Telecommunications Engineer at a government with 1,001-5,000 employees
Managing extensive VoIP services becomes efficient and seamless
We use Cisco UCS Director primarily for managing our VoIP service to maintain seamless service delivery. We operate in an enterprise government environment Cisco UCS Director is straightforward to use, which we greatly appreciate. It helps save time by making it quicker to roll out new call…
RF
IT Service Delivery Manager at Symposiam
Automation and AI have transformed our service delivery and have made IT support faster and more efficient
I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is a user-friendly solution that is very good and easy to use."
"Feature-wise, the solution helps one to add multiple environments in one place...It is a scalable product."
"The product is flexible and compact. It has a lot of features."
"Cisco's knowledge base is extensive."
"Scalability-wise, I rate the solution a ten out of ten."
"I can manage multiple workloads whether it's on AWS, Azure, or on-premises. They can be managed by using the UCS Director."
"The reason we went with Cisco is that it comes at a very negligible cost as part of the BOQ. Compared to the competition's products, which are incredibly expensive, UCS Director is low-cost."
"This is a user-friendly solution that is very good and easy to use."
"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach."
"I would recommend this solution to others because it is good and the price is reasonable."
"Ability to scan barcodes and a great search feature."
"This solution has provided us with a level of ticket traceability that didn't exist previously, and we now have statistics and data that tell the story of what our support engineers have been doing, improving speed and reliability."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"Its ease of use is fantastic; it is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that, and it is on its own level."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"The solution has been stable."
 

Cons

"There are a lot of bugs in the solution. This is an area in the solution that can be improved."
"There could be an improvement with the integration with the newest solutions from other vendors' technologies."
"The product could allow more programmatic opportunities through better development of the API."
"The scalability of this solution needs to be improved because as it is now, you cannot scale the storage alone. Rather, you have to scale the storage and the compute together."
"Normally, UCS Director is used primarily for orchestration, but when we look at non-Cisco data infrastructure components, the UCS Director needs a bit more improvement in terms of integration with third-party systems and with existing older systems."
"Currently, Cisco UCS Director is unable to integrate with another product or with a server from another brand."
"The tool should be a lot more intuitive and make it easy for us to understand and migrate."
"There aren’t any areas of improvement that immediately come to mind."
"The analytics could be better. We would like better visualization of items and KPIs, et cetera."
"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."
"We would like to have chat as a support channel in order to enjoy the same benefit of real-time support that Freshdesk has."
"The chat portal is not that great."
"They're not very good at technical support."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"The automation workflows are powerful, but the UI can feel limited; once the workflows get complex, it becomes hard to visualize them."
 

Pricing and Cost Advice

"Cisco UCS Director is expensive...I rate the solution's pricing a three out of ten."
"I would rate the product's pricing an eight out of ten."
"The budget doesn’t work for the state and local governments."
"On a scale of one to ten, where one is a low price and ten is a high price, I rate the pricing around five to six out of ten."
"I rate Cisco UCS Director's price a three out of ten. Cisco UCS Director is not an affordable product. With Cisco UCS Director, there is a need to pay an overall price, which consists of the product, software, and support."
"The cost of this solution is significant."
"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."
"Compared to other tools, Freshservice is affordable."
"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."
"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."
"The solution has an annual licensing model."
"Our licensing fee for Freshservice is $2,500 a year."
"Freshservice price is competitive, it is not more than other solutions on the market."
"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."
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Top Industries

By visitors reading reviews
Manufacturing Company
18%
Comms Service Provider
11%
Marketing Services Firm
10%
Government
8%
University
10%
Manufacturing Company
9%
Construction Company
9%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise11
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise5
Large Enterprise15
 

Questions from the Community

What is your experience regarding pricing and costs for Cisco UCS Director?
While the pricing might be seen as expensive, it provides value for money due to reliable service and excellent technical support.
What needs improvement with Cisco UCS Director?
It should be more of a cloud-based architecture for Cisco UCS Director, and it should be affordable to small customers as well because the pricing is a major challenge when we talk about Cisco UCS ...
What is your primary use case for Cisco UCS Director?
Mainly in my region and country, large data center customers are using Cisco UCS Director, not the SMB or mid-market customers. More of the on-premise customers are utilizing Cisco UCS Director. Th...
What is your experience regarding pricing and costs for Freshservice?
I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.
What needs improvement with Freshservice?
Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...
What is your primary use case for Freshservice?
Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...
 

Also Known As

No data available
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Overview

 

Sample Customers

Entel, Data#3, Cegal, NESIC, LightEdge
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Find out what your peers are saying about Cisco UCS Director vs. Freshservice and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.