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Cisco Umbrella vs Perception Point Advanced Email Security comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Cisco Umbrella improves security, reduces costs, and boosts productivity with easy deployment and effective cloud-based threat prevention.
Sentiment score
6.7
Perception Point Advanced Email Security enhances efficiency, accuracy, and cost savings by effectively blocking malicious emails and reducing incidents.
I have seen a return on investment, specifically in terms of time saved and needing fewer employees.
SVP IT at AS IT Consulting Pvt. Ltd.
Cisco is a big brand in the networking domain, but in security, they are pushing a lot and improving day by day.
Chief Technology Officer at Binary Global Limited
From my point of view, the biggest return on investment when using the solution is that it makes it a lot easier to delegate some of the tasks that were traditionally used, such as building policies on the firewalls and doing it through Cisco Umbrella.
Network Engineer at a tech consulting company with 501-1,000 employees
I estimate that my team saves approximately eight hours each week because of Perception Point Advanced Email Security.
Security analyst at a outsourcing company with 501-1,000 employees
 

Customer Service

Sentiment score
7.9
Cisco Umbrella's customer service is praised for expertise and professionalism, though some experience delays, particularly with email support.
Sentiment score
7.6
Perception Point's customer service is commended for quick, professional, and effective issue resolution, with proactive 24/7 support.
I would rate customer support ten out of ten due to the excellent assistance throughout the POC process.
Manager Cyber Security Department at Mana
Cisco's support is fantastic, providing assistance when needed, especially during the initial installation process.
Director at Infosonik Systems Ltd
If I don't need to go to support all the time, that means the product is working fine, so I'm very happy with them.
Network Engineer at a tech consulting company with 501-1,000 employees
They help us a lot, and when we create a ticket, they answer us in one or two hours.
Security analyst at a outsourcing company with 501-1,000 employees
The technical support from Perception Point has improved significantly following the Fortinet acquisition.
Senior Security Analyst at a security firm with 11-50 employees
Customer service and support are good, but there is room for improvement in response time.
 

Scalability Issues

Sentiment score
8.1
Cisco Umbrella adapts seamlessly to user growth, offering scalable, cloud-based security with efficient centralized management and flexible licensing options.
Sentiment score
7.6
Perception Point Advanced Email Security offers scalable, cloud-based protection, efficiently handling various email volumes for businesses of all sizes.
Cisco Umbrella scales incredibly with the growing needs of my organization.
Network Engineer at a construction company with 1,001-5,000 employees
Cisco Umbrella scales really well with the growing needs of my company, bringing the ability to ensure that people are safe and connected.
Senior Network Engineer at Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C.
Cisco Umbrella scales effectively with the growing needs of my company; it's excellent, and I have experienced no issues.
Senior Network Engineer at Boys Town
Perception Point Advanced Email Security demonstrates excellent scalability, and I would rate it at ten out of ten.
Senior Security Analyst at a security firm with 11-50 employees
 

Stability Issues

Sentiment score
8.3
Cisco Umbrella is renowned for its exceptional stability, delivering near-100% uptime and reliable performance with minimal connectivity issues.
Sentiment score
8.1
Perception Point Advanced Email Security offers high stability and minimal downtime, with user-friendly maintenance requiring minimal resources.
I have not experienced any major stability issues with Cisco Umbrella.
Director at Infosonik Systems Ltd
Cisco Umbrella Secure Access is pretty stable in my mind, and we have not seen many glitches that would have interrupted services at customer locations.
Chief Technology Officer at Binary Global Limited
The stability and reliability of the Cisco Umbrella platform have been great.
Senior Network Engineer at Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C.
Perception Point Advanced Email Security is stable approximately ninety-nine percent of the time.
Security analyst at a outsourcing company with 501-1,000 employees
 

Room For Improvement

Cisco Umbrella faces criticism for high pricing, complex integration, support delays, and usability issues, needing streamlined features and documentation.
Enhancements desired include easier policy adjustments, improved spam filtering, real-time alerts, better integrations, and advanced threat intelligence features.
Making it more flexible and easy to deploy, particularly when integrating with other technologies like Active Directory and proxies, would be beneficial.
Manager Cyber Security Department at Mana
The product can only shield a small area, making it less effective for larger spaces or multiple users.
Director at Infosonik Systems Ltd
I have to write an email to Umbrella support to get assistance, unlike the other products where I can call the Cisco technical assistance center and get an engineer.
CTO at Next Technologies Ltd
Integration and end-user interaction can be improved as the current system does not allow end-users to send back information to the platform, unlike Google Workspace or competitive tools like Ironscales.
Perception Point Advanced Email Security can be improved by increasing the speed of analysis and delivery.
Security analyst at a outsourcing company with 501-1,000 employees
If a customer is receiving cybersecurity advisory from any organization or their own company, it would be better if we could create an option to establish policies so that the AI and ML engine will work accordingly to those policies.
Senior Security Analyst at a security firm with 11-50 employees
 

Setup Cost

Cisco Umbrella is deemed costly but valued for security, though license complexity and cost competitiveness could improve.
Perception Point offers moderately priced email security, aligning with ROI expectations, providing flexibility and substantial protection within diverse budgets.
We've bundled that with our firewall stuff and our VPN, which brings the price down and adds the ability to grow.
Senior Network Engineer at Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C.
The only cost associated is the license cost unless additional solutions need to be integrated with Umbrella, which would incur extra costs.
Director at Infosonik Systems Ltd
The prices need to be lower as the current pricing is exceedingly high.
Network Solutions Architect at a financial services firm with 10,001+ employees
 

Valuable Features

Cisco Umbrella enhances network security with DNS protection, easy management, remote integration, and proactive threat detection for organizations.
Perception Point provides advanced threat detection, anti-phishing AI, and quick email delivery with intuitive management and real-time protection.
The DNS layer security provided by Cisco Umbrella is very effective for our security posture, offering us vast improvements in visibility over DNS queries and potential threats.
Manager Cyber Security Department at Mana
The most valuable feature of Cisco Umbrella is its DNS security.
Network Solutions Architect at a financial services firm with 10,001+ employees
The best possible thing is that it is very easy to deploy, easy to configure, and very fast to get onboarded with a customer because this is a cloud-based service.
Chief Technology Officer at Binary Global Limited
I get weekly reporting, and by doing that, I can go and talk to these people directly and make them aware of how many attacks they had and where the attacks are coming from and not only the source of the email, but what category of emails that they are receiving.
IT at a retailer with 11-50 employees
Perception Point Advanced Email Security has a correct price point and offers very good email filtering capabilities.
The best features Perception Point Advanced Email Security offers are its multi-layer dynamic scanning and anti-evasion technology.
Security analyst at a outsourcing company with 501-1,000 employees
 

Categories and Ranking

Cisco Umbrella
Ranking in Internet Security
1st
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
125
Ranking in other categories
Secure Web Gateways (SWG) (1st), Cloud Access Security Brokers (CASB) (3rd), Domain Name System (DNS) Security (1st), Cisco Security Portfolio (2nd)
Perception Point Advanced E...
Ranking in Internet Security
8th
Average Rating
9.0
Reviews Sentiment
7.1
Number of Reviews
27
Ranking in other categories
Email Security (19th)
 

Mindshare comparison

As of November 2026, in the Internet Security category, the mindshare of Cisco Umbrella is 28.2%, down from 33.1% compared to the previous year. The mindshare of Perception Point Advanced Email Security is 1.7%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Internet Security Mindshare Distribution
ProductMindshare (%)
Cisco Umbrella28.2%
Perception Point Advanced Email Security1.7%
Other70.1%
Internet Security
 

Featured Reviews

KamranJameel - PeerSpot reviewer
Head Of IT at a financial services firm with 51-200 employees
Secure browsing has protected users from DNS threats and improves malware defense
The major issue is that sometimes when you install the client, it shows you protected and displays that it is live with the backend servers and everything. However, in reality, it was not getting any feed from the main client and is just sending your traffic to open DNS, which sometimes causes an issue because the protection you have implemented can be breached by users. The primary thing that Cisco Umbrella lacked most of the time is their client. Previously, they had a separate Cisco client. Now they have merged everything into the Cisco Secure Endpoint client—one client for everything, for Cisco Endpoint, for Cisco AnyConnect, and for Cisco Umbrella, which they did probably in 2025.
GK
Senior Security Analyst at a security firm with 11-50 employees
Advanced email protection has reduced fraud risks and simplifies compliance workflows
The primary area for improvement in Perception Point Advanced Email Security is the need for more integrations with XDR solutions. Currently, XDR integration exists with Symantec and CrowdStrike, but additional integrations are needed. I have found that the CrowdStrike integration, specifically the Falcon integration, has been experiencing issues recently. This represents another area requiring improvement. Integration capabilities are particularly important because companies are increasingly transitioning to their own SOC platforms or SIEM solutions to ensure complete environmental integration and security. MDR technology has emerged as a significant market offering, and Perception Point Advanced Email Security should develop integrations with additional solutions in this space. I am fully satisfied with the functionality of Perception Point Advanced Email Security because we have more than 200 customers using this product. We are retaining approximately 85 to 90 percent of our customers with this solution. All customers are satisfied, and we ourselves are satisfied with the product with no plans to change it. The only area for improvement is the integration capabilities.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
9%
Outsourcing Company
8%
Financial Services Firm
8%
Outsourcing Company
12%
Financial Services Firm
9%
Computer Software Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business51
Midsize Enterprise31
Large Enterprise51
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise4
Large Enterprise6
 

Questions from the Community

Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zscaler Internet Access is a good option for carrying out multiple security functi...
Which is the better security solution - Cisco Umbrella or Microsoft Cloud App Security?
Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-native solution, unifying multiple features like DNS-layer security, threat intelli...
What is your experience regarding pricing and costs for Cisco Umbrella?
My experience with pricing, setup cost, and licensing reveals that the pricing is acceptable, but it is marginally a bit high. However, the services provided are much better, leading to a good retu...
What needs improvement with Perception Point Advanced Email Security?
The primary area for improvement in Perception Point Advanced Email Security is the need for more integrations with XDR solutions. Currently, XDR integration exists with Symantec and CrowdStrike, b...
What is your primary use case for Perception Point Advanced Email Security?
Perception Point Advanced Email Security specializes in email security, though it includes different products like collaboration security and browser security. Customers are looking for these addit...
What advice do you have for others considering Perception Point Advanced Email Security?
Perception Point Advanced Email Security specializes in email security, though it includes different products such as collaboration security and browser security. Customers are also seeking these a...
 

Also Known As

OpenDNS
No data available
 

Overview

 

Sample Customers

Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
Information Not Available
Find out what your peers are saying about Cisco Umbrella vs. Perception Point Advanced Email Security and other solutions. Updated: November 2026.
920,929 professionals have used our research since 2012.