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Cisco Umbrella vs Quad9 comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Umbrella
Ranking in Internet Security
1st
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
124
Ranking in other categories
Secure Web Gateways (SWG) (1st), Cloud Access Security Brokers (CASB) (2nd), Domain Name System (DNS) Security (1st), Cisco Security Portfolio (3rd)
Quad9
Ranking in Internet Security
6th
Average Rating
6.0
Reviews Sentiment
7.9
Number of Reviews
2
Ranking in other categories
Managed DNS (4th)
 

Mindshare comparison

As of September 2026, in the Internet Security category, the mindshare of Cisco Umbrella is 27.0%, down from 34.6% compared to the previous year. The mindshare of Quad9 is 4.7%, down from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Internet Security Mindshare Distribution
ProductMindshare (%)
Cisco Umbrella27.0%
Quad94.7%
Other68.3%
Internet Security
 

Featured Reviews

SS
Sr. Technical Executive at a computer software company with 11-50 employees
Has required extensive customization for non-technical users and still needs better simplification
Customization for basic users can be complex, as it is targeted toward only technical users. It would be beneficial if Cisco simplifies the customization process while still ensuring strong security to prevent unauthorized access. Simplifying the customization part could enhance Cisco Umbrella, but overall, it is a good solution for me.
Louis Geoffroy - PeerSpot reviewer
President at IDEBUG
It's easy to use and set up, but I've faced performance problems
I have experience with Quad9 and most other filtering solutions. Quad9 was working well initially, but it started slowing, so I switched to OpenDNS. I recently checked Tom's Hardware, an IT review site, and read a review of seven DNS filters. Open DNS was ranked the fastest, and Quad9 was second. Google was on there too, but they said it didn't filter enough.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Umbrella has been a godsend for that."
"Overall, it has been pretty helpful for what we're using it for."
"If anybody is looking for DNS and IP reputation for protection and blocking, then this is the right product."
"We use Cisco Umbrella for DNS filtering and as a secure gateway."
"Threats never come close to your network with security at the DNS level​."
"When we have laptops that leave the building, they could connect to public WiFi before they establish a VPN connection back into the company. For that duration or that period of time when they're not docked in the network or on a VPN, they effectively don't have that full layer of security that I provide inside the building. This tool stands in during that period of time, and we extend the security settings through their basic firewall or their cloud-based firewall at that time. So, we do content filtering and control access, but they also are looking at new domains, IP addresses, and bad requests. They're blocking them on my behalf when a laptop is not sitting behind our security appliances."
"The Global Block List is one of the most valuable features because it's really easy to block domain names as well as URLs. Sometimes you don't want to block the whole site, you just want to block one URL. The Global Block and Allow Lists are the best features for us."
"I haven't found any issues related to latency or any other issue."
"Setting up Quad9 is straightforward if you know what you're doing, and it's easy to use overall."
"The most valuable feature of Quad9 is that it is a free solution."
 

Cons

"There are a couple of different pieces that have different portals. I know they're working on getting them all into one portal, but that's probably the biggest thing that needs improvement right now. It's not a single pane of glass yet."
"They should provide more integrations and bring things together so that there is a more standard feel to their platform. We also use Cisco ISE, and it has a very different feel from Cisco Umbrella."
"Its reliability and the response time of the support team can be better."
"Their support should be improved. It is necessary that the support is efficient. It is not really easy to get a resolution for an issue from Cisco support. They should be faster and more efficient."
"It is a value for money product for sure. However, it does not have that kind of awareness plus brand within the customer, as they are influenced more by brands such as Palo Alto or Fortinet."
"Client delivery and client updates should be improved. Client delivery was not as easy as expected. Another area for improvement is the integration of escalation procedures for security issues."
"There are some situations where we would like to block things for specific user groups. I know that Umbrella does that, but it's not that easy.... when you want a specific task for specific rules and policies for user groups, you have to go three levels down in the menu, and it's hard to find where you do that task."
"The firewall capabilities could be better. Cisco is starting to introduce some layer 7 capabilities now, but there's still some room to grow. They should continue with the development of Umbrella so that it is a full-blown cloud-managed firewall solution."
"It used to work fine for all the devices, but it started to slow and become non-responsive. I would have to reload the page two or three times before all the pages loaded. With OpenDNS, I only need to load the page once."
"Quad9 could improve by having more free features, such as custom DNS filtering."
 

Pricing and Cost Advice

"There is room for improvement when it comes to the cost."
"​The pricing is fair."
"The price is fair, and the licensing cost is based on the number of users. We have seen a good ROI."
"Its value exceeds its pricing."
"Pricing depends on the automation requirements of the organization."
"The product is pricey compared to Cisco Firepower."
"The licensing fee is paid on a yearly basis."
"Pricing and licensing of Cisco Umbrella is a bit confusing because you have to separate the DNS solution and the full-feature solution. Cisco in Portugal helped us understand which one was the right one for us."
"The price of Quad9 is free."
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912,006 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
8%
Manufacturing Company
8%
Non Profit
8%
Comms Service Provider
27%
Computer Software Company
8%
Hospitality Company
6%
University
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business50
Midsize Enterprise31
Large Enterprise52
No data available
 

Questions from the Community

Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zscaler Internet Access is a good option for carrying out multiple security functi...
Which is the better security solution - Cisco Umbrella or Microsoft Cloud App Security?
Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-native solution, unifying multiple features like DNS-layer security, threat intelli...
What is your experience regarding pricing and costs for Cisco Umbrella?
The pricing for Cisco Umbrella is fair compared to other platforms out there for DNS security. We acquired it as a bundle with other Cisco purchases.
Which would you choose - Cloudflare DNS or Quad9?
Cloudflare DNS is a very fast, very reliable public DNS resolver. It is an enterprise-grade authoritative DNS service that offers great redundancy and advanced security with built-in unmetered and ...
 

Comparisons

 

Also Known As

OpenDNS
No data available
 

Overview

 

Sample Customers

Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
CISCO, Netlab, proofpoint
Find out what your peers are saying about Cisco Umbrella vs. Quad9 and other solutions. Updated: September 2026.
912,006 professionals have used our research since 2012.