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Cisco Webex Contact Center vs TTEC Humanify comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Webex Contact Center
Ranking in Contact Center as a Service (CCaaS)
6th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
7
Ranking in other categories
No ranking in other categories
TTEC Humanify
Ranking in Contact Center as a Service (CCaaS)
8th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Contact Center as a Service (CCaaS) category, the mindshare of Cisco Webex Contact Center is 10.4%, down from 12.4% compared to the previous year. The mindshare of TTEC Humanify is 2.0%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Contact Center as a Service (CCaaS) Market Share Distribution
ProductMarket Share (%)
Cisco Webex Contact Center10.4%
TTEC Humanify2.0%
Other87.6%
Contact Center as a Service (CCaaS)
 

Featured Reviews

NH
Network Technical Advisor at a government with 10,001+ employees
Omnichannel features have improved collaboration and now provide smoother virtual meetings
We have experience with Cisco products. I have no experience with their Cisco Duo, the XDR, or Secure Access. Secure Access is for the Secure Web Gateway or the SASE solution or DNS security. I have no experience with ThousandEyes, XDR, Duo, or the other products. I think Cisco Webex Contact Center is pretty good, and I do not see where they could improve as it is a pretty successful product. I do not pay for the licensing, but I know they offer free options, and I am not part of the licensing part. We switched over to Webex because they centralized it as part of our government, providing it for both voice and video. I would rate this review a 9.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Insurance Company
10%
University
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Cisco Webex Contact Center?
The price of Cisco Webex Contact Center needs to be revised a little bit.
What needs improvement with Cisco Webex Contact Center?
Cisco Webex Contact Center currently has good service, so there is no significant need to improve. I hope they can maintain their current standard in the future. Regarding product customization fea...
What is your primary use case for Cisco Webex Contact Center?
Cisco Webex Contact Center is typically used for meetings with customers and some suppliers.
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Also Known As

CC-One, BroadSoft CC-One
No data available
 

Overview

 

Sample Customers

AON, Office Depot, American Red Cross
Amazon, BMW, Facebook, Banana Republic,FEMA
Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center as a Service (CCaaS). Updated: February 2026.
881,733 professionals have used our research since 2012.