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Citrix Gateway vs Norton Small Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on May 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
Citrix Gateway offers cost-effective security, protecting against breaches and ransomware, enhancing ROI compared to traditional laptop deployment.
Sentiment score
8.6
Norton Small Business reduces security threat downtime, enhancing productivity, efficiency, and ROI by allowing focus on critical tasks.
Citrix Gateway secures our environment from potential threats, which can save substantial financial resources, especially in preventing data breaches or ransomware attacks.
Co-Founder at Virajo
 

Customer Service

Sentiment score
6.1
Citrix Gateway's customer service is generally satisfactory with fast responses, knowledgeable staff, but concerns about delays and inconsistency.
Sentiment score
8.1
Norton Small Business's technical support is rated excellent for its efficiency, helpfulness, and responsiveness, though some see room for improvement.
Very experienced engineers contact you in order to troubleshoot the problem.
Citrix VDI & Windows Virtualization Specialist at ATOS
While there are multiple support tiers with priority response times of around 30 minutes, there appears to be a limitation in the number of technical teams who can immediately understand and resolve issues.
Enterprise Architect at Wipro Limited
 

Scalability Issues

Sentiment score
7.3
Citrix Gateway offers scalable, adaptable solutions for diverse deployments, with experiences varying on deployment size and requirements.
Sentiment score
8.1
Norton Small Business is highly scalable, allowing easy license expansion and adaptability for diverse business sizes and device platforms.
The solution features high availability, supporting both active-passive and active-active deployments to ensure constant product availability.
Enterprise Architect at Wipro Limited
I believe that the scalability of Citrix Gateway depends on the project's requirements, as it can vary from simple load balancing to extensive Web Application Firewall implementations.
Co-Founder at Virajo
Citrix Gateway is not for small companies; it's for medium companies because the pricing is better for more users.
Citrix VDI & Windows Virtualization Specialist at ATOS
 

Stability Issues

Sentiment score
7.9
Citrix Gateway is reliable with positive user feedback, though some suggest improvements in setup and connection flow.
Sentiment score
8.2
Norton Small Business is highly rated for its stability, with minor password manager issues on mobile devices.
I find Citrix products to be very stable.
Co-Founder at Virajo
We used the EPA agent for client certificate authentication and gathered information for the Smart Access feature, but we are no longer using it.
Technical Manager at Migros Ticaret A.Ş.
 

Room For Improvement

Citrix Gateway needs better load balancing, security, user interface, integration, and cost-efficiency, along with enhanced support and automation.
Norton Small Business requires better pricing, enhanced features, and fewer notifications to improve user experience and market availability.
There is potential for reducing administrative overhead by applying policies dynamically based on context rather than static rules.
Enterprise Architect at Wipro Limited
At this time it costs 35% more than other solutions.
Docente De Planta- Programa Ingeniería Física at Universidad del Cauca
The monitoring site could be much better because monitoring NetScaler and Citrix Gateway is too difficult with just SNMP traps available.
Technical Manager at Migros Ticaret A.Ş.
 

Setup Cost

Citrix Gateway is a high-priced, premium network solution with various licensing options, attracting customers willing to invest in quality.
Norton Small Business offers affordable yearly licenses but frequent upsells for additional features can be a drawback for some.
I consider Citrix Gateway to be an expensive solution, generally ranging from $5,000 to $15,000 yearly, depending on the model.
Co-Founder at Virajo
The price is one aspect, but technically it is complete.
Citrix VDI & Windows Virtualization Specialist at ATOS
 

Valuable Features

Citrix Gateway provides secure, scalable connectivity with load balancing, VPN, and dual-factor authentication for efficient remote access.
Norton Small Business offers comprehensive virus protection, secure features, multi-platform compatibility, and 24/7 support via a user-friendly dashboard.
The product effectively helps me protect the organization's network from potential threats, thereby securing our environment from hackers and ransomware attacks.
Co-Founder at Virajo
It's easy to scale and easy to implement.
Docente De Planta- Programa Ingeniería Física at Universidad del Cauca
The most valuable feature in Citrix Gateway is the securable, modular solution.
Citrix VDI & Windows Virtualization Specialist at ATOS
 

Categories and Ranking

Citrix Gateway
Ranking in SSL VPN
1st
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
40
Ranking in other categories
Universal Access Gateways (1st), Enterprise Infrastructure VPN (9th)
Norton Small Business
Ranking in SSL VPN
14th
Average Rating
8.6
Reviews Sentiment
7.7
Number of Reviews
9
Ranking in other categories
Cloud Backup (62nd), Endpoint Protection Platform (EPP) (42nd)
 

Mindshare comparison

As of September 2026, in the SSL VPN category, the mindshare of Citrix Gateway is 12.0%, down from 13.3% compared to the previous year. The mindshare of Norton Small Business is 3.7%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
SSL VPN Mindshare Distribution
ProductMindshare (%)
Citrix Gateway12.0%
Norton Small Business3.7%
Other84.3%
SSL VPN
 

Featured Reviews

PEDRO FONSECA - PeerSpot reviewer
Citrix VDI & Windows Virtualization Specialist at ATOS
Modular security has protected remote access and simplifies endpoint compliance management
The most valuable feature in Citrix Gateway is the securable, modular solution. The most useful behaviors that Citrix has is that you can secure the applications and all the infrastructure in a modular way. You can segment the securization in groups, allowing you to do a lot of things. Citrix Gateway is really strong and secure for the companies to have the Endpoint Analysis feature configured. You can configure this to check what the company needs to be checked. Companies need to authorize some devices to check if antivirus can accomplish the necessities of the company. The final appliance is really secure for accessing the company's network resources. You have many ways to maintain security protocols. One way is using Citrix Gateway, and another is the Citrix policies where you can configure many things in desktops and applications published for the company.
William_Bowers - PeerSpot reviewer
CEO at Evise.ai
Provides a secure and hassle-free environment
One area where Norton 360 could improve is the constant push for upselling. The notifications urging me to buy additional services, like dark web monitoring or a secure browser, can be overwhelming. It feels like they are trying to sell me more than I actually need. I would prefer a more straightforward approach where essential features are included in the base license without constant prompts to purchase extras. While notifications about actions taken for my security are good, they could be more informative, letting me know exactly what they did to protect me without the upsell pitches. Simplifying the user experience and providing clearer information about the actions taken would make Norton 360 more user-friendly for me.
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Top Industries

By visitors reading reviews
Outsourcing Company
10%
Financial Services Firm
10%
Manufacturing Company
9%
Comms Service Provider
9%
Comms Service Provider
11%
Manufacturing Company
9%
Healthcare Company
9%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise9
Large Enterprise17
By reviewers
Company SizeCount
Small Business9
Large Enterprise2
 

Questions from the Community

What is your experience regarding pricing and costs for Citrix Gateway?
The price is one aspect, but technically it is complete. Technically, it is really complete.
What needs improvement with Citrix Gateway?
I see room for improvement in several areas. The monitoring site could be much better because monitoring NetScaler and Citrix Gateway is too difficult with just SNMP traps available. Improving the ...
What is your primary use case for Citrix Gateway?
I am on the customer side using Citrix products, specifically Citrix CVAD for Virtual and Desktop virtualization. I am using Citrix Virtual Apps and Desktops service. We are using Citrix Gateway an...
Ask a question
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Also Known As

Citrix NetScaler Unified Gateway
No data available
 

Overview

 

Sample Customers

Aeronamic, Avianca, Bechtel Corporation, Betfair UK, Catholic University Leuven (K.U. Leuven), Centene Corporation, Cerner, Charityshare, City of High Point, Clark Builders
Information Not Available
Find out what your peers are saying about Citrix Gateway vs. Norton Small Business and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.