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Citrix uberAgent Monitoring vs eG Enterprise comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Citrix uberAgent Monitoring
Ranking in IT Infrastructure Monitoring
46th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
eG Enterprise
Ranking in IT Infrastructure Monitoring
50th
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
21
Ranking in other categories
Application Performance Monitoring (APM) and Observability (57th), Network Monitoring Software (74th)
 

Mindshare comparison

As of February 2026, in the IT Infrastructure Monitoring category, the mindshare of Citrix uberAgent Monitoring is 0.7%, up from 0.2% compared to the previous year. The mindshare of eG Enterprise is 1.0%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
Citrix uberAgent Monitoring0.7%
eG Enterprise1.0%
Other98.3%
IT Infrastructure Monitoring
 

Featured Reviews

SK
Enterprise Architect at Wipro Limited
Optimizing user experience through comprehensive monitoring and real-time analytics
Citrix uberAgent Monitoring helps us optimize the end-user experience. It identifies slow applications, system bottlenecks, and offers network and latency analytics to detect network congestion and connection issues. It enhances the security of Citrix environments by providing valuable security insights. It integrates well with Splunk and Elastic Stack to provide real-time analytics. Additionally, it is useful for tracking Citrix log-ons and determining where delays are happening.
Jose Ramon Crespo - PeerSpot reviewer
Senior Enterprise Director at Towers IT
Utilize artificial intelligence for faster issue response and seamless ITSM integration
The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features. These capabilities help us gather more information and analyze it faster, leading to better responses to issues. The tool is also excellent at integrating with ITSM services, providing a seamless alerting system for our customers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Citrix uberAgent Monitoring helps us optimize the end-user experience."
"Enormous capability to monitor Citrix environments."
"The most important feature is the ability to design, then implement monitoring tests on the fly as we are adapting to different situations."
"It gives good insight into inside of what's going on with Exchange."
"EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console."
"The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance."
"Single pane of glass to review status of the full environment."
"The product is simple to use."
"The auto-configuration or auto-Thresholding is very important because it saves a phenomenal amount of labor and setup costs and time."
 

Cons

"Citrix uberAgent Monitoring currently does not have its own database and requires dependency on products like Splunk or Elastic Stack for visualization."
"I can understand why they designed the user interface (UI) the way they did, but sometimes in the management of the eG Manager, it can be a bit clunky."
"would like to see improvements in the alarm display console."
"The integration must be improved."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."
"Their dashboards could use some improvement. The ability to customize them a bit more."
"Dashboards are difficult to create, and not so useful."
"The solution should improve on the security side and include some more API integrations into wider application platforms."
 

Pricing and Cost Advice

Information not available
"We paid about 300,000 Saudi Riyal for the solution and it was quite affordable compared to the competition."
"You may get some monitoring products with certain licensing you may own. Some of these can take ages to configure and setup, along with needing a license to drive the software."
"If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server"
"They are aligned with other enterprise solutions."
"It'd be nice if the price was lower. That would be an improvement."
"There are two licensing options: Perpetual and SaaS-based. The main offering, in terms of what eG prefers to offer, is the subscription-based rather than the Perpetual License. The price could be cheaper."
"It is not expensive."
"The product is very cheap."
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Top Industries

By visitors reading reviews
Healthcare Company
16%
Financial Services Firm
12%
Computer Software Company
8%
Government
8%
Government
13%
Financial Services Firm
11%
Retailer
10%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise10
 

Questions from the Community

What needs improvement with Citrix uberAgent Monitoring?
Citrix uberAgent Monitoring currently does not have its own database and requires dependency on products like Splunk or Elastic Stack ( /products/elastic-stack-reviews ) for visualization. Some adv...
What is your primary use case for Citrix uberAgent Monitoring?
We primarily use Citrix uberAgent Monitoring ( /products/citrix-uberagent-monitoring-reviews ) for user experience monitoring, application performance tracking, and security insights on virtual and...
What advice do you have for others considering Citrix uberAgent Monitoring?
Fine-tuning is important for optimal results, and Citrix uberAgent Monitoring requires dependency on products like Splunk or Elastic Stack. Overall, I rate Citrix uberAgent Monitoring eight out of ...
Any advice about APM solutions?
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Do you recommend eG Enterprise? Why or why not?
I feel that eG Enterprise is one of the top APM tools available on the market. Out of the solutions I have tried, it is the best for monitoring, diagnosis, analytics, and reporting of key IT servic...
What is your experience regarding pricing and costs for eG Enterprise?
The pricing is per user per year and varies depending on the components being monitored. It is within the range of other competitive solutions.
 

Overview

 

Sample Customers

Information Not Available
20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring. Updated: January 2026.
881,821 professionals have used our research since 2012.