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Clarity SM vs Micro Focus Service Anywhere [EOL] comparison

Broadcom and OpenText are both solutions in the Help Desk Software category. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.
Clarity SM
Read 107 Clarity SM reviews
  • 2,446 Views
  • 1,932 Comparison Views
85% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Clarity SM and Micro Focus Service Anywhere [EOL] based on real PeerSpot user reviews.

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To learn more, read our detailed Help Desk Software Report (Updated: March 2026).
Buyer's Guide
Help Desk Software
March 2026
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Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Clarity SM
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
107
Ranking in other categories
Help Desk Software (22nd), IT Service Management (ITSM) (21st)
Micro Focus Service Anywher...
Average Rating
8.0
Number of Reviews
15
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Sandip Kheni - PeerSpot reviewer
Sandip Kheni
Lead Developer at STL - Sterlite Technologies Limited
Allows for customization of the service desk manager
They should enhance the service desk manager's service point function to be more customizable. Presently, there are so many limitations in this particular UI. Thus, similar to the existing UI, they should provide a customization source for this new UI. It could turn out to be very good for the end-user experience.
Read full review
it_user568017 - PeerSpot reviewer
it_user568017
CTO at a financial services firm with 51-200 employees
It is accurate, secure and stable.
Anything that can basically reduce the amount of time that the guys spend working on a specific problem or task. There is always room for improvement that can be in terms of functionality, cost of market, ease of use, training of the product and so on. If it brings functionality into the solution, that would be good. I'll leave it at that because there's so much that they can offer, it's unreal.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are benefiting by being able to put time to what our technicians are doing."
"It is easy to tell what needs fixing and the priority of things."
"The ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience."
"The flexibility and being able to connect to multiple products are valuable. It allows to use it the way we want to use it versus the way it came out of the box."
"It has a good GUI interface."
"That has been very good with the decision that we made because we've been able to upgrade the software versions in one month which is amazing."
"For organizations that are beyond the startup phase but are still not very huge, this is the ticketing system to choose."
"All incidents, requirements, changes and problems are documented in one database."
More Clarity SM pros
"Within the target domain, I think Service Anywhere is a good product with a good feature set."
"The benefits for the company is the ability to reuse the knowledge that you can capitalize on the entire process and be able to share the same process worldwide for all of our countries."
"If ITIL adoption is important, then this would be the product as it is cloud based, quick, cost-effective, and easy to implement."
"We chose Service Anywhere because it provides a cost effective pricing model, was quick to implement, and provided a good end user experience."
"It helps to capitalize everything in our company and also to leverage the activity between the teams."
"We can provide a rollout in two to four weeks from customer engagement to production use."
"So far, the initial setup time for the initial configuration to get it up and running and usable was surprisingly fast."
"Our users have traditionally been slow to adopt new systems, and in the past have not raised requests in our previous ITSM systems, but when we launched Service Anywhere to our staff we found they instantly adopted it, and the number of requests handled through the system has almost completely replaced other methods, allowing us to shut down several email addresses and have our staff use one single point of contact in Service Anywhere."
More Micro Focus Service Anywhere [EOL] pros
 

Cons

"Reporting is not the easiest."
"One area of this product that needs improvement is the user mobile experience."
"Clarity is also quite an expensive solution and it would be helpful if the cost was reduced."
"The software asset management is a feature for which we don't find the correct functionality."
"The UI needs to be upgraded."
"I think many of the good features are outweighed by some of the services and support issues we've had, and so again, we're still in the honeymoon phase, and we've got some struggles that we're trying to resolve."
"Readily available plugins: Plugins should be made available for integration with third-party tools that are commonly used (e.g., Nagios)."
"Technical support is sketchy at best. I have an open ticket right now that has been open for a few weeks."
More Clarity SM cons
"Reporting is a challenge. We're working out how we can effectively report on what's going on."
"Technical support is okay. They have a large customer base so the technical support is not quite the same as the on-premises solution."
"The process of moving updates from development to production."
"One area that needs improvement is the means of moving code from the development to production environment."
"Typically in the customers that we work with it's not a product that offers enough flexibility to support their needs."
"We had some teething problems with Dev tenant export to production tenant import."
"I'd like to see better ways of getting reports into a paper copy which means the ability to export into Excel."
"They're terrible as there was just a lack of response. We had to go through other avenues to get responses from the first level support."
More Micro Focus Service Anywhere [EOL] cons
 

Pricing and Cost Advice

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
"The solution is quite reasonable compared to other solutions in the market."
"It is a bit expensive, but you definitely get what you pay for. It is worth it!"
"I think pricing of this model is suitable for growing corporations."
"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."
"The pricing is based on a subscription model."
"Pricing is simple, as it’s per concurrent analysts."
"I don't see anyone other than large companies being able to afford this system."
Information not available
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Top Industries

By visitors reading reviews
Marketing Services Firm
12%
Financial Services Firm
12%
Media Company
7%
Performing Arts
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise15
Large Enterprise66
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise10
 

Comparisons

JIRA Service Management vs Clarity SM Logo
JIRA Service Management vs Clarity SM
Compared 17% of the time
ServiceNow vs Clarity SM Logo
ServiceNow vs Clarity SM
Compared 9% of the time
Serviceaide ChangeGear vs Clarity SM Logo
Serviceaide ChangeGear vs Clarity SM
Compared 7% of the time
BMC Helix ITSM vs Clarity SM Logo
BMC Helix ITSM vs Clarity SM
Compared 6% of the time
SCSM vs Clarity SM Logo
SCSM vs Clarity SM
Compared 6% of the time
More Clarity SM Competitors
No data available
 

Product Reports

Buyer's Guide
Clarity SM
March 2026
Clarity SM reportDownload Clarity SM product report
Buyer's Guide
Micro Focus Service Anywhere [EOL]
March 2026
Micro Focus Service Anywhere [EOL] reportDownload Micro Focus Service Anywhere [EOL] product report
 

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
HPE Service Anywhere
 

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

Micro Focus Service Anywhere is a comprehensive, Big Data SaaS service desk based on industry best practices and built on a modern, scalable platform. Micro Focus Service Anywhere is easy-to-use with no installation, seamless upgrades, and rich out-of-the-box capabilities.

Using Big Data analytics, Micro Focus Service Anywhere proactively suggests knowledge during the natural course of service desk activities based on what is trending and most relevant. Big Data is embedded, analyzing all useful ITSM data across traditional structured records and previously unused, unstructured data. Combined with social collaboration and an attractive, modern interface, employees become more self-sufficient and tickets are reduced. Agents also become more efficient as tickets are automatically categorized and assigned to the appropriate agent, and when an agent reviews a service request, the system offers information that can resolve the issue and helps fill in required fields. Big Data also provides insights into trends to help process owners become more proactive, improving service quality.

Quick to deploy – your service desk can be up and running in just a few short weeks. Once deployed, it is then simple to administer and maintain going forward. Upgrades are effectively effortless. Its out-of-the-box capabilities reduce the need for customization and further decrease implementation times and associated costs.

For additional information read the Forrester Total Economic Impact Study on Micro Focus Service Anywhere.

To try a 30-day free trial of Micro Focus Service Anywhere, visit: hpe.com/software/servicedesk

OpenText
 

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
·         United Airlines·         America First Credit Union·         AerLingus·         PointClick Care·         Faro Europe GmbH·         The Hutton Institute·         Tunise Electronique
Buyer's Guide
Help Desk Software
March 2026
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