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Top 10 Micro Focus Service Anywhere [EOL] Alternatives

Vendor: OpenText
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Top Micro Focus Service Anywhere [EOL] Competitors

Discover the top alternatives and competitors to Micro Focus Service Anywhere [EOL] based on the interviews we conducted with its users. The top alternative solutions include ServiceNow, Freshservice, and BMC Helix ITSM. The alternatives are sorted based on how often peers compare the solutions.

OpenText Alternatives Report

Learn what solutions real users are comparing with OpenText, and compare use cases, valuable features, and pricing.
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ServiceNow
4.3 out of 5
Micro Focus Service Anywhere [EOL] Logo
ServiceNow
4.3 out of 5
ServiceNow optimizes IT service management and enhances efficiency through automation and integration. Organizations use it for ticketing, incident handling, and workflows, appreciating its flexibility for custom apps and robust analytics. Expansion areas include licensing, user interface, AI integration, and mobile functionality for improved user experience and accessibility.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
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It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
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Freshservice
4.1 out of 5
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Freshservice
4.1 out of 5

Organizations utilize Freshservice for IT service and asset management, automating workflows and handling IT tickets. It integrates with platforms like SolarWinds, supporting ITIL practices. Praised for an intuitive interface and automation, it faces customization challenges with Microsoft and Google, limited Linux compatibility, and issues in reporting and workflow management. Pricing affects larger organizations.

The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.
Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.
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Pricing
The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.
Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.
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BMC Helix ITSM
4.0 out of 5
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BMC Helix ITSM
4.0 out of 5
BMC Helix ITSM is used for IT service management, focusing on ticketing, incident and change management, and asset management. It aids in integrating tools, creating reports, and supporting customer needs. While appreciated for integration, automation, and scalability, users experience challenges with UI complexity, customization limitations, and integration issues.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
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Pricing
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
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Clarity SM
3.9 out of 5
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Clarity SM
3.9 out of 5
Enterprises use Clarity SM for incident, change, and problem management. Customizable and integrated with CMDB, it enhances IT operations in industries like banking and telecom. Valued for customization, availability architecture, and integration ease, it faces issues with scalability, real-time reporting, and complex configuration. Interface and mobile experience need improvements.
I don't see anyone other than large companies being able to afford this system.
Pricing is simple, as it’s per concurrent analysts.
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I don't see anyone other than large companies being able to afford this system.
Pricing is simple, as it’s per concurrent analysts.
Micro Focus Service Anywhere [EOL] Logo
Micro Focus Service Anywhere [EOL] Logo
Serviceaide ChangeGear
3.8 out of 5
Serviceaide ChangeGear excels in managing IT service requests with efficient workflows and automation. Users appreciate its flexibility and integration capabilities. However, some suggest improvements in reporting features for more detailed insights and enhanced customization options to better tailor it to specific requirements.
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Micro Focus Service Anywhere [EOL] Logo
Micro Focus Service Anywhere [EOL] Logo
Cherwell Service Management
3.6 out of 5
Cherwell Service Management is used by companies for IT service management focusing on incident, problem, and change management, benefiting medium-sized teams with flexible reporting and task management. Its usability is enhanced by dashboards, discovery tools, Azure integration, and self-service capabilities. Improvements are needed in user-friendliness, VPN access, and mobile interface.
For an ITIL user, the cost is probably about 50 bucks a month.
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For an ITIL user, the cost is probably about 50 bucks a month.

Related categories

Help Desk Software
IT Service Management (ITSM)
IT Asset Management