ConnectWise SIEM vs Netsurion comparison

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ConnectWise SIEM

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Executive SummaryUpdated on Sep 18, 2024

ConnectWise SIEM and Netsurion are two robust solutions in the SIEM market. Users are generally happier with Netsurion's features and ease of deployment, while ConnectWise SIEM is favorable in pricing and support.

Features: ConnectWise SIEM users value its comprehensive threat detection capabilities, customizable dashboards, and extensive reporting tools. Netsurion stands out with real-time threat intelligence, simplified management, and advanced threat response capabilities.

Room for Improvement: ConnectWise SIEM needs enhancements in reporting, alerting functionalities, and user interface design. Netsurion requires better integration capabilities, more advanced analytics, and improved log management tools.

Ease of Deployment and Customer Service: ConnectWise SIEM's deployment is straightforward, but users have mixed feelings about customer service responsiveness. Netsurion receives high marks for its smooth deployment process and responsive support team.

Pricing and ROI: ConnectWise SIEM is praised for its competitive pricing structure and reliable ROI. Netsurion is highlighted for its value for money and significant positive ROI.

To learn more, read our detailed ConnectWise SIEM vs. Netsurion Report (Updated: September 2026).

ConnectWise SIEM vs. Netsurion

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise SIEM

Ranking in Security Information and Event Management (SIEM)

44th

Ranking in Managed Detection and Response (MDR)

23rd

Average Rating

8.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Endpoint Detection and Response (EDR) (52nd), Secure Access Service Edge (SASE) (22nd)

Netsurion

Ranking in Security Information and Event Management (SIEM)

48th

Ranking in Managed Detection and Response (MDR)

29th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Managed Security Services Providers (MSSP) (20th), SOC as a Service (7th), Extended Detection and Response (XDR) (42nd)

Mindshare comparison

As of September 2026, in the Security Information and Event Management (SIEM) category, the mindshare of ConnectWise SIEM is 0.7%, up from 0.4% compared to the previous year. The mindshare of Netsurion is 0.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Information and Event Management (SIEM) Mindshare Distribution
Product	Mindshare (%)
ConnectWise SIEM	0.7%
Netsurion	0.9%
Other	98.4%

Security Information and Event Management (SIEM)

Featured Reviews

reviewer2711757

Cyber Security Software Engineer at a tech services company with 11-50 employees

Automated alerting and reporting excel while cost and feature limitations remain

I find automation to be one of the best and most valuable features of the product. Machine learning is incorporated into the solution, though AI is a broader term that I wouldn't apply here. I haven't personally explored AI yet, but I will investigate it. Machine learning functions more as automation in my experience, as there's no training involved yet. I want to conduct R&D on another project with Wazuh to determine how to capture usage, for example, tracking user logins and time spent. This is where I need to implement machine learning. Additionally, the extraction of GeoIP adds complexity. The solution is effectively reducing incident response times in operations.

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John-Berry

Information Technology Manager at ProfitSolv

The SOC center monitors, hunts, and notifies us of threats around the clock

I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One valuable feature of ConnectWise Fortify is the ability to add other teams and receive notifications when customers make changes or remove multi-factor authentication in Microsoft or SAP environments."

"The integration capabilities of ConnectWise SIEM are off the shelf, making it easy to buy and use; you just unpack it and use it."

"We have found the solution has great functionality and it is easy to use."

"The product satisfies our compliance, and thus, all of our auditors. All of the data that we use and store for all security events is required by our auditors to be kept in a central storage location."

"It's a deny-all policy, so there's an access list on each machine, and it was effortless to tune it for our software because we have four pieces of intellectual property used in-house, and that was super easy to get up and running compared to some of the other solutions I've seen."

"Overall, we're really thrilled with them."

"The network alert is the most valuable feature. That way, we in the IT department are aware of user lockout and invalid password attempts way before a user ever even calls in."

"Netsurion's security operations center is critical for us because they provide 24/7 monitoring, we've never had another company meet the same need in the past, and it's a valuable tool to have."

"The biggest lesson I have learned is that the outsourcing of this service has a dramatic impact on the organization."

"The most valuable feature is definitely real-time alerting, especially in situations where someone might attempt to exploit or hack into our network."

"Netsurion was easy to deploy. I have worked with other systems that were a little less complex, but they weren't quite as easy to deploy."

More Netsurion pros

Cons

"ConnectWise SIEM is primarily focused on notifications and is limited in that aspect, while Wazuh can automate the elimination process."

"The manage portion of the solution is complicated and should be simplified by having different versions to meet the needs of different size companies."

"ConnectWise Fortify could work on covering more areas, like phishing messages, which have become more complicated to detect."

"Where there is an opportunity for improvement is in the interface used for performing the searches."

"The weekly reporting could use some improvement. For example, when we handed them our landscape document, it took longer than I would have liked for those details to become noticeable within the reports."

"I would like to see a faster response when we see things like 15,000 lockouts. I really wished that I had known that on Friday afternoon rather than waiting until I got the weekly report today. By the same token, they are looking at it from the point of view that this is a system or software malfunction. This is not a bad actor repeating the exact same password three times a second. Therefore, they can tell that this is not a bad thing. However, it's not a security event but it is an operational event for me. Knowing this sort of thing would help my team and me out more because then we would be able to clear out a lot of network traffic that we didn't know was going on. So, we would like quicker updates on non-high security events."

"The agents on the endpoints seem to fail quite a bit, requiring manual involvement from the local administrators. I would like to see their product be much more ad hoc and update automatically."

"The biggest problem is that we have too many domain controllers. So, we have to keep all the clients and main system updated with the latest versions along with making sure all the firewalls are open."

"I would like to see the dashboard come up more quickly."

"The solution's dashboard is okay. The one thing that we ran into are issues when we upgraded to the newer version. It uses Elasticsearch for the different dashboard entries. So, we were running on spinning disks, and Elasticsearch didn't work that well. A number of the different dashboards, like my dashboard or different things like that, pull from Elasticsearch. Since Elasticsearch really wasn't working, we were having some issues with that, but we just migrated."

"Everything that I've wanted has been added in. EDR was added, and MITRE was added. Those were two big ones that we didn't even have to push for."

More Netsurion cons

Pricing and Cost Advice

"The solution is expensive."

"Our budget follows the calendar year. We just started a new budget year at the beginning of the month. We did budget for an increase in our threat management system selection. Therefore, we have the budget to implement and accommodate a threat management system change, including an increase for the quoted actions that we received to improve EventTracker. We are just waiting on our council to approve that budget, which might not be for a little while. Hopefully, when they do, we will be able to jump on doing something."

"The upfront costs have increased, and we have been locked into this contract. The cost of changing over from it is way too high."

"In the security space, it's hard to quantify your return on investment. So, I don't. We spend about $40,000 a year and so. It's hard to say if the SIEM saved that much money."

"It is a bit expensive as compared to some of the other products that have come out in recent years. Expense-wise, the only downside is that it is not cheap."

"When we first got the EventTracker product, we were using SIEM Simplified. At the time they didn't call it that, but it was more of a service thing. So, there was a bit more hand-holding and getting stuff set up, along with failure reports, that they did during the first one to two years. Then, we decided that the the additional money to have someone do these daily reports wasn't terribly useful, so we discontinued that service."

"The pricing and licensing seem very reasonable. The managed service part of it feels like it gives me the equivalent of a full-time engineer for a lot less money. So, I feel it's a good value."

"Netsurion's pricing is extremely fair and flexible. The price of their SIEM product is reasonable, and you can pay for those services you want on top of that. It wasn't cheap, but it's competitive, and we intend to renew our contract."

"We put together the package of what we needed. It was based pretty much on the number of agents that we were deploying. If we needed to manage logging from certain specific applications, like Active Directory and SQL Server, there has been no additional cost for that. We had agents deployed for those specific servers and the applications were included, then there was just an additional installation that they had to do for us."

More Netsurion pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Security Information and Event Management (SIEM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Comms Service Provider

11%

Construction Company

11%

Computer Software Company

11%

Manufacturing Company

Outsourcing Company

19%

Construction Company

12%

Performing Arts

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	7
Large Enterprise	7

Questions from the Community

What needs improvement with ConnectWise Fortify?

I haven't utilized the advanced threat intelligence capabilities with ConnectWise SIEM. Advanced threat intelligence is an option, but I haven't explored this feature yet. The advanced threat intel...

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What is your primary use case for ConnectWise Fortify?

I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles ConnectWise SIEM. I'm linking with them, serving as the bridge. I am solely working...

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What advice do you have for others considering ConnectWise Fortify?

The review can be made anonymous if just my name and not the company name is used. I would assess the real-time visibility for my organization as somewhat real-time, but it's not fully real-time. T...

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Product Reports

Security Information and Event Management (SIEM)

Download ConnectWise SIEM product report

Download Netsurion product report

Also Known As

ConnectWise Security Management, ConnectWise Fortify, Continuum Fortify, ConnectWise SIEM, ConnectWise SASE

Netsurion Managed Threat Protection, Netsurion EventTracker

Overview

ConnectWise SIEM is a cybersecurity platform designed to enhance threat detection and response capabilities, integrating seamlessly into sophisticated IT infrastructures.

Developed to address complex cybersecurity challenges, ConnectWise SIEM offers robust monitoring and analytics, enabling businesses to detect threats faster and with greater accuracy. It combines security information and event management with advanced intelligence to create a comprehensive security solution that supports real-time analysis and immediate action.

What are the most important features of ConnectWise SIEM?

Advanced Threat Detection: Leverages machine learning to identify potential threats quickly.
Real-Time Alerts: Provides instant notifications to ensure swift response to incidents.
Comprehensive Reporting: Delivers detailed insights to inform decision-making.
Scalability: Adapts to the growing needs of any organization.
Seamless Integration: Connects effortlessly with existing IT tools and platforms.

What benefits or ROI should users look for in reviews?

Reduced Downtime: Minimizes disruptions with proactive threat management.
Cost Efficiency: Lowers overall security expenditure through strategic resource allocation.
Improved Compliance: Assists in meeting industry regulations with comprehensive logs and reports.
Enhanced Security Posture: Strengthens defenses with continuous monitoring and analysis.

ConnectWise SIEM is widely implemented in industries such as finance, healthcare, and retail, where data security is crucial. These sectors benefit from its capability to handle large volumes of data while maintaining regulatory compliance. Its flexibility allows customization to meet specific industry requirements, providing targeted security solutions to protect sensitive information.

ConnectWise

Netsurion offers robust SIEM capabilities enhanced by managed services, facilitating efficient threat identification and response with real-time alerts and comprehensive reporting.

Netsurion stands out for its integration of SIEM, IDS, and vulnerability management. Its real-time threat alerts and dashboards enhance user response capabilities. With centralized logging from Windows, Linux, Cisco devices, firewalls, and Active Directory, Netsurion enables effective compliance support for HIPAA and PCI standards. Managed Threat Protection with the embedded MITRE ATT&CK Framework enhances threat intelligence, while its evolving interface aims to improve user interactions. However, some users find deployment and searching challenging, pointing to areas for improvement.

What are Netsurion's key features?

SIEM Capabilities: Efficient threat identification using real-time alerts and dashboards.
Managed Services: Provides remote monitoring and advisory support.
Comprehensive Reporting: Assists in compliance and actionable insights.
MITRE ATT&CK Framework: Enhances threat intelligence and management.
Seamless Integration: Works with existing systems for streamlined operations.

What benefits should users consider in reviews?

Threat Response Tool: Rapid identification and response to security incidents.
Usability: Efforts to evolve and simplify user interactions.
Operational Efficiency: Streamlined processes through integration and managed services.
Compliance Support: Assistance with industry standards like HIPAA and PCI.

Netsurion is frequently implemented in industries requiring comprehensive security monitoring and compliance, such as healthcare and finance. It aids businesses in consolidating security efforts, offering insights into user activities and system changes, an asset for companies lacking substantial internal resources.

Sample Customers

Techvera, Syrex, Clark Integrated Technologies

The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores

ConnectWise SIEM vs. Netsurion