No more typing reviews! Try our Samantha, our new voice AI agent.

CRITICALSTART vs ThreatConnect Threat Intelligence Platform (TIP) comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
4th
Average Rating
8.8
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
AI-SOC (1st), AI-Powered Security Automation (1st)
CRITICALSTART
Ranking in Security Orchestration Automation and Response (SOAR)
25th
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
Managed Detection and Response (MDR) (28th)
ThreatConnect Threat Intell...
Ranking in Security Orchestration Automation and Response (SOAR)
15th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
6
Ranking in other categories
Threat Intelligence Platforms (TIP) (8th)
 

Mindshare comparison

As of August 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 3.6%, down from 5.7% compared to the previous year. The mindshare of CRITICALSTART is 1.3%, up from 0.3% compared to the previous year. The mindshare of ThreatConnect Threat Intelligence Platform (TIP) is 3.1%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Torq3.6%
ThreatConnect Threat Intelligence Platform (TIP)3.1%
CRITICALSTART1.3%
Other92.0%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

AD
Solutions Architect at ProArch
Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency
Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.
JH
Sr. Manager, Security Engineering at a financial services firm with 501-1,000 employees
The transparency of data in the platform is perfect: You see everything as they are seeing it
Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives. The service's Trusted Behavior Registry helps the provider solve every alert. The way that they have it built out is very intelligent. The way every alert comes in, it gets triaged one direction or another. If it is already a false positive, then it is still getting addressed and reviewed on a regular cadence. Also, true positive alerts get escalated to the appropriate personnel. Its mobile app is great. The ability just to be able to quick reference and see what's coming in when you're on the move or go. You don't always need to have your computer or laptop handy, because you can operate it just from the mobile app. It can communicate with analysts, which is great. The mobile app is great at affecting the efficiency of our security operations. Those guys are using it throughout the day, whether that be at the office, home, or off hours. Typically, they triage from the mobile app. Then, if an escalation needs to be done on a computer, they will pull out a computer. We were on the original UI for a few years, so the updated UI has been a refreshing change. It has significantly more ability to filter and translate data, then load that data. It is rather intuitive to click through for some of our junior analysts or interns, especially as we are starting to onboard and teach them different aspects of the security operations team.
Nikhil Jethwa - PeerSpot reviewer
Technical Consultant at ProTechmanize Solutions (P) Ltd.
Centralized threat intelligence has streamlined IOC workflows and now improves response time
ThreatConnect Threat Intelligence Platform (TIP) has positively impacted our organization by significantly reducing response times and improving detection accuracy by ensuring only high-confidence, context-rich indicators are pushed to security controls. From an operational standpoint, ThreatConnect Threat Intelligence Platform (TIP) has helped us reduce IOC handling and response time from hours to minutes by automating injection, enrichment, and distribution workflows.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With Torq, I automate actions while achieving SLA compliance and streamline alert investigation processes much better."
"We have seen fewer failures of automations from the time Torq came into the picture, we've had a more streamlined process of handling incidents, and at the same time, we've learned to embed the AI into our incident types, and that is how it has helped us in the automation."
"According to positive outcomes, Torq reduced manual work and made incident response more efficient."
"Torq has helped a lot regarding SOC analyst efficiency."
"What I liked the most about Torq is the actual workflow builder, which is really great because they offer a lot of features and convenience features that are useful for any automation engineer."
"Almost four or five hours of work is now completed in four or five minutes."
"What I appreciate most about Torq is that it is an essential part of our system."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"In a given quarter, I get 589,000 security events and 584,000 of those get reduced by the service before they even get to me, so the alerts that actually come through to me end up being about 1,400 in that quarter, which is a 99.7 percent efficiency rate."
"My impression of the transparency of the data is that it has good detail. It allows you to see how many events have come in, how many of those events have made it down to their analysts to review, and then however many from their analysts to be able to close out, have been able to been escalated to us. It's a good metric that we can share with my management. They see the value of what the SOC is bringing on top of what my team is already doing."
"Customer service and their response are phenomenal. I would give their customer support a nine point five (out of 10). Our easy access to their SOC analyst, sales team, and leadership team instills confidence in me that they are there for us 24/7."
"We are absolutely seeing return on our investment from CRITICALSTART's services, as they're doing the job of a 24/7 SOC at a fraction of the price that it would cost me to run it myself."
"When I start thinking about if I were to try to light up a SOC, which I've done before and I have no interest in doing, it could be a million dollars a year or more to do that, and for what I am paying them for the managed fees, it's a steal."
"The way that the user interface presents data enables our team to be able to make decisions significantly quicker, rather than have to dig into the details or go back to the original tools."
"This has been a positive experience and money well spent."
"After a year of using the service, our expectations have been met in terms of services delivered on time, on budget, and on spec."
"ThreatConnect Threat Intelligence Platform (TIP) has positively impacted our organization by significantly reducing response times and improving detection accuracy by ensuring only high-confidence, context-rich indicators are pushed to security controls."
"It is used to help an operations team with the identification and resolution of threats in an automated, zero-touch fashion."
"The tool's installation, integration, and playbooks are very straightforward."
"ThreatConnect has a highly user-friendly interface; I loved it, and it's really great and easy to configure."
"The most valuable features are ease of use and the ability to customize it."
"It's a solid platform and is stable enough. It is not complicated and is easy to use."
"The product automatically generated a threat score based on the maliciousness of an IP."
 

Cons

"Regarding the pricing of Torq, I would say it is expensive."
"The initial deployment of Torq was not easy."
"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."
"Torq can probably use more ML and look at what can be closed and what cannot be closed in terms of data classification."
"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."
"Torq does extensive marketing saying that SOAR is dead and markets itself as an all-in-one solution, but this is not actually true."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"It has frustrated us that they don't have a native Slack integration, because most things do now. That's something we've asked for, for years, and it just doesn't really seem like it's a priority."
"The UI has become slower but it's not something I would call them out on."
"There is room for improvement with the new UI, and that's about it. I would like to see a more intuitive design."
"In terms of responsiveness, when I open up an alert, sometimes it takes a bit of time to load. However, it only happened once or twice."
"During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since."
"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support."
"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support. I would like them to further their knowledge and ability to integrate with those tools. They have base integrations with everything, and we haven't come across anything. They should just continue to build on that API interface between their applications and other third-party consoles."
"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in."
"It would be good to have more feeds and more integrated sources for enrichment."
"I couldn’t get any training videos online when I was working with the tool."
"ThreatConnect Threat Intelligence Platform (TIP) could be improved by simplifying the user interface to better fit day-to-day analyst workflow and reducing the complexity of configuring playbook and score logic."
"Support is an area with which nobody is ever fully satisfied, so it can be improved."
"They should make it a little bit easier to generate events and share them with the community."
"Integration is an area that could use some improvement."
 

Pricing and Cost Advice

Information not available
"There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them."
"Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts."
"The pricing of other services was so insane that they weren't even an option."
"As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team."
"It costs a lot for what we felt comfortable to spend."
"I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal."
"The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."
"I rate the product price as six on a scale of one to ten, where one is extremely expensive, and ten means it is cheap."
"The price could be better."
"The tool is expensive."
"The price of this product is in the mid-range, not too expensive, nor inexpensive."
report
Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
908,800 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
10%
Outsourcing Company
10%
Comms Service Provider
9%
Construction Company
12%
Outsourcing Company
10%
Financial Services Firm
9%
Manufacturing Company
9%
Financial Services Firm
14%
Outsourcing Company
8%
Comms Service Provider
8%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise9
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise23
Large Enterprise5
 

Questions from the Community

What needs improvement with Torq?
The only thing is more out-of-the-box integrations. Torq already has a lot of supported integrations and adding new o...
What is your primary use case for Torq?
For Torq, first of all, it's a hyperautomation and AI assistant usage. Our EDR SentinelOne is integrated in Torq and ...
What advice do you have for others considering Torq?
I think I have told everything about Torq that I can share at this stage, but I am still in the process of learning t...
Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ThreatConnect Threat Intelligence Platform (TIP)?
My experience with ThreatConnect Threat Intelligence Platform (TIP) pricing, setup cost, and licensing indicates that...
What needs improvement with ThreatConnect Threat Intelligence Platform (TIP)?
Based on my experience, ThreatConnect Threat Intelligence Platform (TIP) is already doing a great job in the market b...
What is your primary use case for ThreatConnect Threat Intelligence Platform (TIP)?
Our main use case for ThreatConnect Threat Intelligence Platform (TIP) is to centralize, analyze, and operationalize ...
 

Also Known As

No data available
Critical Start, CriticalStart
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Information Not Available
Information Not Available
Customer Case Studies & Use Cases
Find out what your peers are saying about CRITICALSTART vs. ThreatConnect Threat Intelligence Platform (TIP) and other solutions. Updated: June 2026.
908,800 professionals have used our research since 2012.