Executive SummaryUpdated on Sep 9, 2024
Cybereason Endpoint Detection & Response and Norton Small Business both offer robust security solutions tailored for different market segments. Cybereason seems to edge out Norton in terms of advanced features and analytical capabilities, making it more suitable for larger enterprises, while Norton Small Business provides a more user-friendly and cost-effective solution for smaller businesses.
Features: Cybereason Endpoint Detection & Response is praised for its comprehensive threat detection, real-time analytics, and automation capabilities. Norton Small Business is valued for its ease of setup, reliable anti-malware features, and simple management tools. While Cybereason offers more advanced features suited for high-security needs, Norton is favored for its overall ease of use and accessibility for small businesses.
Room for Improvement: Cybereason users often mention the need for better integration with third-party tools and a more streamlined dashboard. Norton Small Business reviews highlight the desire for enhanced customer support and more advanced threat detection features. Cybereason's feedback suggests improvement areas in integration and interface customization, while Norton needs to focus on support responsiveness and advanced threat capabilities.
Ease of Deployment and Customer Service: Cybereason Endpoint Detection & Response has a straightforward, albeit technical, deployment process and is generally supported well by its customer service. Norton Small Business offers a quicker, more hassle-free deployment process, suitable for smaller teams, but its customer service has been noted as needing faster response times. Cybereason is more complex but well-supported, whereas Norton is simpler but needs better customer service.
Pricing and ROI: Cybereason Endpoint Detection & Response users perceive it as more costly but justifiable given its extensive features and higher ROI for large-scale operations. Norton Small Business is appreciated for its lower setup costs and quicker ROI, though it may lack some advanced features seen in Cybereason. Cybereason is seen as a premium investment for large businesses, while Norton offers budget-friendly pricing for small business needs.
