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Cybereason Endpoint Detection & Response vs Symantec Endpoint Detection and Response comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.6
Cortex XDR offers high ROI with reduced costs, improved efficiency, affordable pricing, and enhanced security features compared to competitors.
Sentiment score
1.0
Cybereason EDR boosts network visibility, reduces threat response time by 50%, and offers ROI in 12-24 months.
Sentiment score
1.0
Symantec Endpoint Detection and Response enhances security, reduces incident response time, saves costs, and increases productivity through its automated features.
They appreciate the rich telemetry data from the solution, as it provides in-depth threat identification.
Cyber Security Manager at Welab bank
Cortex XDR by Palo Alto Networks helps to reduce my total cost of ownership significantly.
Detection and Response Consultant at Inovasys
In Cortex XDR by Palo Alto Networks, most of the remediation is automated and the accuracy is quite good.
Network Security Engineer at Cyberwell Solution
 

Customer Service

Sentiment score
7.0
Cortex XDR is praised for technical support and responsiveness, despite occasional delays and varying regional support quality.
Sentiment score
5.0
Cybereason's customer service is competent and knowledgeable, though escalations can cause delays, especially without partnership status.
Sentiment score
6.0
Symantec Endpoint Detection and Response's support is mixed, with effective local help but issues with outsourced assistance post-Broadcom acquisition.
The technical support from Palo Alto deserves a mark of ten because they reach out within an hour whenever assistance is needed.
Head of data centers at a non-profit with 10,001+ employees
There is no back and forth, and they know what we are asking for and come up with the best resolution for a solution.
Senior Process Expert at A.P. Moller - Maersk
If any of these services are missed, it becomes a problem in terms of support tickets, follow-up, or special configuration that needs to be done in the system.
Chief of IT Architecture at a financial services firm with 10,001+ employees
Nine is great actually since we have people available when we ask, and they know what they are talking about.
Security Delivery Analyst at a consultancy with 10,001+ employees
if you're a partner with them, they provide fairly good support through a concept called invest support.
Head of Research Development and Innovation at CSIR
 

Scalability Issues

Sentiment score
7.5
Cortex XDR scales well for different organizations, but may be costly for small enterprises despite its cloud-based efficiency.
Sentiment score
6.2
<p>Cybereason Endpoint Detection &amp; Response is highly scalable, effectively supporting large organizations with seamless expansion and flexible adaptation.</p>
Sentiment score
5.2
Symantec Endpoint Detection and Response is praised for scalability, global presence, and versatile deployment, despite some flexibility concerns.
You can onboard 10,000 endpoints in just hours, which demonstrates the excellent scalability of this product.
Assistant Security Architect at Cloudnomics
Activating the newly purchased licenses is instantaneous, allowing installations without adjustments since it's cloud-based.
Junior Security Analyst at ITSEC Asia
Cortex XDR by Palo Alto Networks can be expanded anytime by purchasing another license without any issues related to scalability.
Head of data centers at a non-profit with 10,001+ employees
 

Stability Issues

Sentiment score
8.0
Cortex XDR by Palo Alto Networks is highly stable, resolving early issues and delivering consistent, reliable performance with minimal downtime.
Sentiment score
5.5
Cybereason EDR is reliable with occasional upgrade issues, but improves system speed, and support resolves performance concerns.
Sentiment score
6.2
Symantec EDR is mostly stable and reliable, with improved updates, minor bugs, and varying user ratings from seven to nine.
Cortex remains fast and responsive, even with increasing data and alerts.
Final Year Student at Gitam University
The thresholds we've seen on our firewall boxes at some instances reached 80% to 85%, but even at that level of utilization, we don't observe any latency or any issues reported with respect to accessing the application.
Senior Process Expert at A.P. Moller - Maersk
Cortex XDR by Palo Alto Networks can be trusted completely.
Soc Analyst at Softcell Technologies Limited
We inform Cybereason about any issues, and they work on a new solution, either with an update or a custom fix in anticipation of the next update.
Security Delivery Analyst at a consultancy with 10,001+ employees
 

Room For Improvement

Cortex XDR needs better integration, user interface, automation, and competitive pricing, along with reduced performance issues and clearer features.
Cybereason needs better support, simpler deployment, and enhanced features, including automation, dashboard design, and compatibility improvements.
Symantec EDR requires improvements in reporting, integration, user interface complexity, scalability, stability, support, and AI-driven analytics.
Improving reporting and dashboard customization, along with the addition of real-time and exportable reports, would help SOC teams greatly.
Final Year Student at Gitam University
The inclusion of this feature would allow the application of DLP policies alongside antivirus policies via a single agent and console, making it more competitive as other OEMs often offer DLP solutions as part of their antivirus products.
Pre Sales Architect at network techlab
If the per GB data could be provided at a certain level free of cost or at the same cost which the customer is taking for the entire bundle, that would be better.
Cyber Security Information Security Specialist at MHM Holding GmbH
 

Setup Cost

Cortex XDR's pricing is seen as reasonable for its advanced capabilities, though setup costs can be perceived as high.
Cybereason offers a competitively priced, comprehensive EDR solution with potential cost benefits for experienced users in enterprises.
Symantec EDR pricing varies, influenced by deployment type and endpoints, with mixed user opinions on affordability and value.
The pricing on SentinelOne is far more reasonable and cheaper than Cortex XDR by Palo Alto Networks.
Consultant at a tech services company with 1,001-5,000 employees
I would say it is definitely not a cheap product, considering how mature it is and how scalable all Palo Alto products are together.
Senior Process Expert at A.P. Moller - Maersk
Compared to CrowdStrike, which is very costly, and SentinelOne, which is also very costly, Cortex XDR by Palo Alto Networks is a medium cost-efficient solution.
Soc Analyst at Softcell Technologies Limited
 

Valuable Features

Cortex XDR enhances security with AI-driven analytics, user-friendly management, cloud deployment, and comprehensive threat response features.
Cybereason EDR offers real-time threat visibility, automatic isolation, and extensive threat-hunting for efficient endpoint management and minimal false positives.
Symantec Endpoint Detection and Response provides comprehensive, scalable, and user-friendly security features with integration, automation, and effective threat protection.
It incorporates AI for normal behavior detection, distinguishing unusual operations.
Cyber Security Manager at Welab bank
The product provides automation responses in case of a threat attack, severity assessments, centralized manageability, and comprehensive compliance features, resulting in reduced costs.
Pre Sales Architect at network techlab
It includes machine learning to easily analyze data and detect complex threats across endpoints, networks, or clouds.
Final Year Student at Gitam University
What I find most valuable is the clarity of the platform.
Security Delivery Analyst at a consultancy with 10,001+ employees
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Detection and Response (EDR)
5th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
115
Ranking in other categories
Endpoint Protection Platform (EPP) (4th), Extended Detection and Response (XDR) (4th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
Cybereason Endpoint Detecti...
Ranking in Endpoint Detection and Response (EDR)
37th
Average Rating
7.8
Reviews Sentiment
5.6
Number of Reviews
22
Ranking in other categories
Endpoint Protection Platform (EPP) (38th)
Symantec Endpoint Detection...
Ranking in Endpoint Detection and Response (EDR)
35th
Average Rating
7.6
Reviews Sentiment
5.9
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.7%, down from 3.8% compared to the previous year. The mindshare of Cybereason Endpoint Detection & Response is 1.2%, up from 0.9% compared to the previous year. The mindshare of Symantec Endpoint Detection and Response is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.7%
Symantec Endpoint Detection and Response0.7%
Cybereason Endpoint Detection & Response1.2%
Other94.4%
Endpoint Detection and Response (EDR)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
reviewer2642739 - PeerSpot reviewer
Security Delivery Analyst at a consultancy with 10,001+ employees
User-friendly platform and dashboards provide comprehensive insights
I would like to see improvements on the operational side, specifically in grouping. Currently, I can group sensors into a custom group and assign policies, but I feel it is a shame that I cannot create groups of groups with inheritance. This would be useful for organizing multiple sites or countries into a single group containing multiple sub-groups. Additionally, in the whitelisting case, if I want one policy to have specific whitelisting, but not all the machines in that policy to have it, I could use multiple groups belonging to the same parent group. It is a bit disappointing that whitelisting can only be done via policies and not for individual machines. If I need to whitelist for only one machine, I must create a specific policy. This poses a challenge with two thousand endpoints, making it nearly impossible to create two thousand different policies.
HH
IT Director at Al Akhawayn University
A highly stable and affordable solution for detecting and preventing security threats
The solution needs to provide better integration. We may receive things from email, network, or the machine itself. So we need a centralized system to get alerts or messages which are not available in the product. The solution must provide features to centralize the alerts received. It should provide integration with other Symantec products.
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Top Industries

By visitors reading reviews
Construction Company
13%
Financial Services Firm
10%
Comms Service Provider
10%
Manufacturing Company
10%
Financial Services Firm
14%
Outsourcing Company
10%
Computer Software Company
9%
Manufacturing Company
8%
Outsourcing Company
12%
Financial Services Firm
12%
Comms Service Provider
7%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise21
Large Enterprise54
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise5
Large Enterprise12
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise7
Large Enterprise9
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What is your primary use case for Cybereason Endpoint Detection & Response?
My main use case for Cybereason Endpoint Detection &amp; Response is mostly for incident response.
What needs improvement with Cybereason Endpoint Detection & Response?
When it comes to advanced threats, it sometimes helps me with finding them and hunting them down with threat detectio...
What advice do you have for others considering Cybereason Endpoint Detection & Response?
I mostly work with incident response, so I work with a bunch of them interchangeably, but mostly with the EDR compone...
What is your experience regarding pricing and costs for Symantec Endpoint Detection and Response?
I am not aware of the pricing details, as that falls under the management's responsibility.
What needs improvement with Symantec Endpoint Detection and Response?
While the prices for technical issues in Symantec Endpoint Detection and Response are good, as a partner of Symantec,...
What is your primary use case for Symantec Endpoint Detection and Response?
Different companies such as banks and local government in Poland use Symantec Endpoint Detection and Response because...
 

Comparisons

 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Cybereason EDR, Cybereason Deep Detect & Respond
No data available
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Lockheed Martin, Spark Capital, DocuSign, Softbank Capital
Information Not Available
Find out what your peers are saying about Cybereason Endpoint Detection & Response vs. Symantec Endpoint Detection and Response and other solutions. Updated: June 2026.
908,858 professionals have used our research since 2012.