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Datadog vs OpenText Business Process Monitoring comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 25, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Datadog
Ranking in Application Performance Monitoring (APM) and Observability
1st
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
211
Ranking in other categories
Network Monitoring Software (3rd), IT Infrastructure Monitoring (1st), Log Management (3rd), Container Monitoring (3rd), Cloud Monitoring Software (1st), AIOps (1st), Cloud Security Posture Management (CSPM) (6th), AI Observability (1st)
OpenText Business Process M...
Ranking in Application Performance Monitoring (APM) and Observability
43rd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Datadog is 4.1%, down from 7.6% compared to the previous year. The mindshare of OpenText Business Process Monitoring is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Datadog4.1%
OpenText Business Process Monitoring0.6%
Other95.3%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Dhroov Patel - PeerSpot reviewer
Site Reliability Engineer at Grainger
Has improved incident response with better root cause visibility and supports flexible on-call scheduling
Datadog needs to introduce more hard limits to cost. If we see a huge log spike, administrators should have more control over what happens to save costs. If a service starts logging extensively, I want the ability to automatically direct that log into the cheapest log bucket. This should be the case with many offerings. If we're seeing too much APM, we need to be aware of it and able to stop it rather than having administrators reach out to specific teams. Datadog has become significantly slower over the last year. They could improve performance at the risk of slowing down feature work. More resources need to go into Fleet Automation because we face many problems with things such as the Ansible role to install Datadog in non-containerized hosts. We mainly want to see performance improvements, less time spent looking at costs, the ability to trust that costs will stay reasonable, and an easier way to manage our agents. It is such a powerful tool with much potential on the horizon, but cost control, performance, and agent management need improvement. The main issues are with the administrative side rather than the actual application.
Aphiwat Leetavorn. - PeerSpot reviewer
CTO at Marco Technology
Proactive monitoring boosts system reliability but requires improved protocol support and script customization
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ease of graph building is nice, and MUCH easier than Prometheus."
"Datadog solves all of these issues."
"The agents feature in Datadog stands out as a valuable asset within our organization due to its robust functionality, versatility, and role in providing comprehensive monitoring and observability capabilities."
"Our return on investment is great and is so much better than CloudWatch."
"The ease of use allowed me to get up to speed with log management since it's my first time using Datadog."
"Synthetic testing has been a game-changer, allowing us to catch potential problems before they impact real users."
"We have a better grasp of what is occurring during the deployment cycle. If something fails, we have an idea what has failed, where it has failed, and how it failed to better mitigate the situation."
"Datadog has had a significant positive impact on our organization overall, particularly in visibility, reliability, and cost efficiency, allowing us to centralize metrics, logs, and traces across our cloud, moving from reactive to proactive monitoring, with improvements including faster incident detection and resolution, enhanced service reliability, better cost and resource optimization, and shared dashboards providing the engineering and product teams a single source of truth for system health and performance, thus enhancing our overall observability and operational efficiency."
"Product allows business analysts to create the application with very little software development time needed."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."
"What I find most valuable is that it has synthetic monitoring that you can run from different geographies and identify, as it’s more proactive monitoring than reactive monitoring, so it'll alert customers before they find out things are not working, and proactive monitoring is very helpful to most of our customers."
"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
"The stability has been very good over the years."
"Ability to monitor multiple application protocols."
"The solution is very good at showing users ways to use a user action on a website and to see the performance."
 

Cons

"If I could change one thing about Datadog, it would be the pricing, as it has extraordinary functionality, but the pricing is somewhat expensive, and as we increase the number of servers and monitoring services, the cost increases."
"It's not that straightforward when creating an alert. The syntax is a little confusing."
"Presently, the billing CSV reports provide insights into billing-related information yet are somewhat limited in functionality, typically offering reports with only three columns."
"There are things about it that we would like to be fixed, such as it is taking averages of average. This results in data that we don't expect, but overall we are happy with it."
"The pricing model hurts and forces us to work around the tool sometimes."
"I found the documentation can sometimes be confusing."
"The logging could be improved in the future."
"While the UI and search functionality are excellent, further improvement could be made in the querying of logs by offering more advanced templates or suggestions based on common use cases."
"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."
"Product documentation is lacking, and sometimes, incorrect."
"It doesn't have SNMP, the standard communication protocol for sending alerts."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"The solution should offer better integration with other tools from a service management perspective."
"Support has experienced high turnover recently due to HP acqusition of the former Mercury Interactive product."
"Customer support is pretty average and can use some improvement."
"The product has been discontinued."
 

Pricing and Cost Advice

"Pricing seemed easy until the bill came in and some things were not accounted for."
"While it is an expensive product, I would rate the pricing level at four out of five."
"The pricing and licensing through AWS Marketplace has been good. It would be nice if it was cheaper, but their pricing is reasonable for what it is. Sometimes, for their newer features, they charge as if it's fully fleshed out, even though it is a newer feature and it may have less stuff than their other items."
"It didn't scale well from the cost perspective. We had a custom package deal."
"My advice is to really keep an eye on your overage costs, as they can spiral really fast."
"The cost is high and this can be justified if the scale of the environment is big."
"It has always scaled for us. Cost scales up too, but that is not necessarily a bad thing. It's reasonable for what they're providing."
"At my last company, we did see ROI, specifically around response time. We could get to mission critical things that were down and losing revenue on immediately. So, the product paid itself back."
"On a three-year license package, it was a good deal."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Outsourcing Company
7%
Computer Software Company
7%
Outsourcing Company
13%
Comms Service Provider
12%
Financial Services Firm
10%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business81
Midsize Enterprise50
Large Enterprise100
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
Which would you choose - Datadog or Dynatrace?
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...
What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?
I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.
What needs improvement with Micro Focus Business Process Monitor?
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive requ...
What is your primary use case for Micro Focus Business Process Monitor?
The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...
 

Also Known As

No data available
Micro Focus Business Process Monitor, HPE Business Process Monitor
 

Overview

 

Sample Customers

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
Find out what your peers are saying about Datadog vs. OpenText Business Process Monitoring and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.