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Datadog vs OpenText Business Process Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 25, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Datadog
Ranking in Application Performance Monitoring (APM) and Observability
1st
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
211
Ranking in other categories
Network Monitoring Software (4th), IT Infrastructure Monitoring (2nd), Log Management (4th), Container Monitoring (3rd), Cloud Monitoring Software (1st), AIOps (1st), Cloud Security Posture Management (CSPM) (5th), AI Observability (1st)
OpenText Business Process M...
Ranking in Application Performance Monitoring (APM) and Observability
44th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Datadog is 4.6%, down from 9.1% compared to the previous year. The mindshare of OpenText Business Process Monitoring is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Datadog4.6%
OpenText Business Process Monitoring0.6%
Other94.8%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Dhroov Patel - PeerSpot reviewer
Site Reliability Engineer at Grainger
Has improved incident response with better root cause visibility and supports flexible on-call scheduling
Datadog needs to introduce more hard limits to cost. If we see a huge log spike, administrators should have more control over what happens to save costs. If a service starts logging extensively, I want the ability to automatically direct that log into the cheapest log bucket. This should be the case with many offerings. If we're seeing too much APM, we need to be aware of it and able to stop it rather than having administrators reach out to specific teams. Datadog has become significantly slower over the last year. They could improve performance at the risk of slowing down feature work. More resources need to go into Fleet Automation because we face many problems with things such as the Ansible role to install Datadog in non-containerized hosts. We mainly want to see performance improvements, less time spent looking at costs, the ability to trust that costs will stay reasonable, and an easier way to manage our agents. It is such a powerful tool with much potential on the horizon, but cost control, performance, and agent management need improvement. The main issues are with the administrative side rather than the actual application.
Aphiwat Leetavorn. - PeerSpot reviewer
CTO at Marco Technology
Proactive monitoring boosts system reliability but requires improved protocol support and script customization
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Datadog's ability to group and visualize the servers and the data makes it relatively easy for the root cause analysis."
"The most valuable aspects of the product include the APM and profiler."
"The greatest impact it has had is on the ability to democratize observability and put monitoring into the hands of the people."
"The feature I've found most valuable is the log search feature."
"It has scaled great. I haven't run into any problems anywhere that I've used it. They have handled everything that we have needed them to."
"I like how we can customize alerts, and when alerts have become too noisy, we turn their threshold down fairly easily."
"Even if we don't end up using Datadog, it revealed problems and optimizations to us that weren't obvious before."
"The interface and the integrations make it so easy to connect to the cloud or to the on-premise environment."
"What I find most valuable is that it has synthetic monitoring that you can run from different geographies and identify, as it’s more proactive monitoring than reactive monitoring, so it'll alert customers before they find out things are not working, and proactive monitoring is very helpful to most of our customers."
"Product allows business analysts to create the application with very little software development time needed."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"Ability to monitor multiple application protocols."
"The solution is very good at showing users ways to use a user action on a website and to see the performance."
"The stability has been very good over the years."
"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."
"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
 

Cons

"Customer support has been ok, yet not great. We've had ticket resolution drag on for weeks."
"Learning about the tooling could also be improved. It is a bit clunky to use, especially in an incident."
"Managing dashboards as IaC is a bit hard to work out at times."
"Its pricing model can be improved. Its settings should be improved for a better understanding of billing. They should also provide some alerts when there is an increase in the usage. For example, if there is 20% more increase from one week to another, the customer should get an alert."
"I'm not sure if Datadog can monitor K8s deployments in real-time. For instance, being able to see a deployment step by step visually. This would be helpful if there were any incidents during the deployment."
"We need more integration with security tools like Drata."
"Ingesting data from various sources to monitor the log metrics of the system can always improve so that, if something goes wrong, the right teams are alerted."
"When it comes to storing the logs with Datadog, I'm not sure why it costs so much to store gigabytes or terabytes of information when it's a fraction of the cost to do so myself."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"Product documentation is lacking, and sometimes, incorrect."
"Customer support is pretty average and can use some improvement."
"It doesn't have SNMP, the standard communication protocol for sending alerts."
"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."
"The product has been discontinued."
"The solution should offer better integration with other tools from a service management perspective."
"Support has experienced high turnover recently due to HP acqusition of the former Mercury Interactive product."
 

Pricing and Cost Advice

"At my last company, we did see ROI, specifically around response time. We could get to mission critical things that were down and losing revenue on immediately. So, the product paid itself back."
"Our licensing fees are paid on a monthly basis."
"This solution is budget friendly."
"Sometimes it's very hard to project how much it will cost for the monthly subscription for the next month when you add certain features. Having better visibility of the cost would give a better experience."
"Pricing and licensing are reasonable for what they give you. You get the first five hosts free, which is fun to play around with. Then it's about four dollars a month per host, which is very affordable for what you get out of it. We have a lot of hosts that we put a lot of custom metrics into, and every host gives you an allowance for the number of custom metrics."
"The pricing and licensing through AWS Marketplace has been good. It would be nice if it was cheaper, but their pricing is reasonable for what it is. Sometimes, for their newer features, they charge as if it's fully fleshed out, even though it is a newer feature and it may have less stuff than their other items."
"The tool is open-source."
"It didn't scale well from the cost perspective. We had a custom package deal."
"On a three-year license package, it was a good deal."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
9%
Computer Software Company
9%
Outsourcing Company
6%
Financial Services Firm
11%
Comms Service Provider
9%
Performing Arts
9%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business82
Midsize Enterprise49
Large Enterprise100
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
Which would you choose - Datadog or Dynatrace?
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...
What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?
I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.
What needs improvement with Micro Focus Business Process Monitor?
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive requ...
What is your primary use case for Micro Focus Business Process Monitor?
The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...
 

Also Known As

No data available
Micro Focus Business Process Monitor, HPE Business Process Monitor
 

Overview

 

Sample Customers

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
Find out what your peers are saying about Datadog vs. OpenText Business Process Monitoring and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.