Datto Remote Monitoring and Management vs Tanium comparison

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"I also like how Datto integrates seamlessly with the Autotask ticketing system."

"It has a single pane of glass, and it integrates well with other software."

"The project management and task management features work well. It's a decent product in that regard."

"AEM support is great for Macs."

"Even when the connection to the server is lost, the monitoring continues without interruption."

"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."

"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."

"Tanium's most valuable features are patch management, inventory, and distribution software."

"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."

"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."

"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."

"For incident response tasks, all these tasks can get done in minutes with minimal disruption to the end-user."

"Tanium's most valuable feature is its instant discovery aspect."

"When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes."

"I like the tool's incident response and security patching."

"We would like to see a little more functionality when monitoring network devices, such as switches and routers."

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."

"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."

"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."

"Tanium required local admin or root rights on Mac devices, which did not comply with our security policies. This made the solution less suitable for our restrictive environment."

"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."

"The solution can give a lot of false positives."

"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."

"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium. I have to search outside to download patches, create bundles, and then perform the task."

"Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session."

"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."

"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"There is an annual license required to use this solution."

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."

"The solution is expensive but it's a good investment."

"The solution offers value for money."

"It's an expensive solution. It would be nice if the cost were lower."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"It is higher than some competitors in the market."