Datto Remote Monitoring and Management vs Tanium comparison

"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."

"The project management and task management features work well. It's a decent product in that regard."

"I also like how Datto integrates seamlessly with the Autotask ticketing system."

"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."

"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."

"AEM support is great for Macs."

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

"Even when the connection to the server is lost, the monitoring continues without interruption."

"I like the tool's incident response and security patching."

"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."

"The product is granular and can build complex roles compared to other EDR vendors."

"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in parallel."

"For incident response tasks, all these tasks can get done in minutes with minimal disruption to the end-user."

"I'm not so familiar with the tool but I like the interaction of the console to the picture. Patching is the primary model I have been focusing on for the last couple of weeks. So I have created a proof of concept environment and have been checking the available features."

"The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."

"When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes."

"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"Be prepared to spend a lot of time on conversions if you have a lot of clients."

"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."

"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."

"We would like to see a little more functionality when monitoring network devices, such as switches and routers."

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium."

"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."

"The most painful thing is the interface. It's a bit unclear sometimes."

"The solution lacks mobility."

"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."

"The reporting could be improved."

"Tanium’s scalability could be improved."

"The solution needs to improve the reporting and tracking capabilities."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"It's an expensive solution. It would be nice if the cost were lower."

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."

"It is higher than some competitors in the market."

"The solution offers value for money."

"There is an annual license required to use this solution."

"The solution is expensive but it's a good investment."