

Dell Avamar and Infrascale Backup & Disaster Recovery compete in the data protection category. User reviews indicate that Infrascale has the upper hand due to its advanced feature set and comprehensive disaster recovery capabilities.
Features: Dell Avamar is praised for its efficient data deduplication, backup speed, and reliability. Infrascale receives high marks for its disaster recovery functionalities, hybrid cloud deployment options, and hardware appliance support.
Room for Improvement: Dell Avamar users report concerns with initial setup complexity, limited scalability, and could improve by simplifying its setup process. Infrascale users note issues with system updates, occasional hardware compatibility problems, and should focus on improving update management and hardware support.
Ease of Deployment and Customer Service: Dell Avamar's deployment is seen as complex and time-consuming, yet it receives commendable customer service feedback. Infrascale is viewed as more straightforward to deploy, but its customer service garners mixed reviews.
Pricing and ROI: Dell Avamar generally offers lower initial setup costs with a favorable ROI due to its efficient resource utilization. Infrascale, though more expensive initially, is perceived by users to deliver a higher ROI through its comprehensive disaster recovery solutions. The higher upfront investment in Infrascale is justified by its extensive feature set and recovery reliability, whereas Dell Avamar’s cost-effectiveness is its key strength.
When their technical person is online, the quality of service and technical knowledge are very good.
The current technical support by Dell is very good.
For P1 incidents, they readily engage in tech bridges to find the root cause and assist with large data volumes, making their support commendable.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
Their average mean time to resolve open tickets is an hour.
Dell Avamar offers very good scalability.
One person can manage hundreds and hundreds of endpoints without any issues.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
They could add more features for cyber resilience and multi-cloud options in the next release to make it even better.
There are instances where backups fail on certain applications, which is an area that could be improved.
While Dell Avamar is a good product, the pricing is very high.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
I don't currently have detailed knowledge about the pricing, however, it is geared towards enterprise businesses and might be on the higher side.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
The per-terabyte pricing is very competitive compared to the others.
Its encryption mechanisms are very efficient, helping to secure sensitive data.
The most valuable feature is the instant recovery capability.
The most valuable feature for me is the backup functionality.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
| Product | Mindshare (%) |
|---|---|
| Dell Avamar | 1.9% |
| Infrascale Backup & Disaster Recovery | 0.9% |
| Other | 97.2% |


| Company Size | Count |
|---|---|
| Small Business | 27 |
| Midsize Enterprise | 18 |
| Large Enterprise | 47 |
| Company Size | Count |
|---|---|
| Small Business | 18 |
| Large Enterprise | 4 |
Dell Avamar offers advanced deduplication, efficient data compression, and high backup and recovery speed, enhancing backup management and operations optimization for virtual environments and data protection needs.
Known for its seamless integration with VMware, Dell Avamar provides a user-friendly interface and robust performance. Its centralized data handling and minimal bandwidth requirements make it effective for different backup scenarios. While Avamar efficiently supports virtual environments and provides broad protection capabilities, users often report challenges with the interface and backup speed. There can be complexities in training and management, and integration with cloud and external platforms can be troublesome. Additional complaints include high pricing, scalability issues, and challenging transitions that complicate data migration.
What are the standout features of Dell Avamar?In industries focusing on virtual machine protections, Dell Avamar is widely used for VMware environments, endpoint, server, and database backups. Often integrated with Dell Data Domain for storage efficiency, it supports diverse environments, including remote office backups. Companies also leverage Avamar for compliance with geographical data retention regulations, adapting for on-premises and cloud deployments.
Infrascale Backup & Disaster Recovery enables quick disaster recovery with features like centralized management, fast recovery, and Critical Server Insurance. Its platform ensures data security and operational resilience, appealing to businesses needing reliable disaster recovery.
Infrascale Backup & Disaster Recovery offers an efficient, transparent backup process with a robust platform that provides data security through deduplication, compression, and encryption. It supports easy deployment, manages backups under a unified dashboard, and allows businesses to spin up VMs locally or in the cloud without additional fees. While it provides a user-friendly interface, opportunities exist for modernizing interfaces and enhancing reporting. Users desire scalable analytics, better alerts, simplified pricing, diverse replication, and improved tech support.
What are the most important features of Infrascale Backup & Disaster Recovery?Infrascale Backup & Disaster Recovery is employed by businesses to protect critical data, including file servers and cloud environments. Managed service providers leverage its capabilities for virtual server protection, ensuring no service disruption and fast recovery from accidental deletions or ransomware. Industries such as publishing and healthcare rely on its rapid recovery capabilities to maintain critical operations and manage sensitive data effectively.
We monitor all Backup and Recovery reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.