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Dell Avamar vs Infrascale Backup & Disaster Recovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.8
Dell Avamar offers efficient data reduction, cost savings, enhanced IT operations, and strong data security against ransomware threats.
Sentiment score
6.6
<p>Infrascale Backup &amp; Disaster Recovery improves business continuity with faster recovery, cost savings, and enhanced operational reliability.</p>
 

Customer Service

Sentiment score
6.9
Dell Avamar support is knowledgeable but slow, with communication challenges and limited first-level responsiveness hindering comprehensive assistance.
Sentiment score
7.6
Infrascale's customer support is praised for responsiveness and technical expertise, despite occasional language and time zone challenges.
When their technical person is online, the quality of service and technical knowledge are very good.
Project Engineer at Concept Information Technologies India Pvt. Ltd.
The current technical support by Dell is very good.
Consultant at Key Information Technology L.L.C.
For P1 incidents, they readily engage in tech bridges to find the root cause and assist with large data volumes, making their support commendable.
Cyber Security Senior Specialist at a tech vendor with 10,001+ employees
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
President at a media company with 11-50 employees
Their average mean time to resolve open tickets is an hour.
President at IT1 Service
 

Scalability Issues

Sentiment score
6.6
Dell Avamar offers scalability for medium to large enterprises but requires costly node additions and has infrastructure limitations.
Sentiment score
5.9
<p>Infrascale Backup &amp; Disaster Recovery efficiently scales for SMBs, balancing cost with reliability, despite infrastructure sizing challenges.</p>
Dell Avamar offers very good scalability.
Project Engineer at Concept Information Technologies India Pvt. Ltd.
One person can manage hundreds and hundreds of endpoints without any issues.
President at IT1 Service
 

Stability Issues

Sentiment score
8.2
Dell Avamar is stable and reliable, praised for smooth operation and low failure rates in various infrastructures.
Sentiment score
7.6
<p>Infrascale Backup &amp; Disaster Recovery is stable, reliable, and praised for support, despite minor issues promptly resolved.</p>
I would rate the stability a ten out of ten.
President at IT1 Service
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
President at a media company with 11-50 employees
 

Room For Improvement

Dell Avamar needs UI, backup speed, cloud integration, and scalability improvements, with concerns over pricing and technical support.
Infrascale BDR needs UI improvement, pricing clarity, Linux integration, enhanced dashboard, seamless features, and stronger security measures.
They could add more features for cyber resilience and multi-cloud options in the next release to make it even better.
Consultant at Key Information Technology L.L.C.
There are instances where backups fail on certain applications, which is an area that could be improved.
Managing Director at Atlantic factorial
While Dell Avamar is a good product, the pricing is very high.
Project Engineer at Concept Information Technologies India Pvt. Ltd.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
President at a media company with 11-50 employees
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
President at IT1 Service
 

Setup Cost

Dell Avamar offers varying pricing experiences, with praised setup ease, but cost-effectiveness compared to competitors like Veeam is debated.
Infrascale offers flexible, negotiable pricing based on data volume, with value-added services and integration with MSP billing systems.
I don't currently have detailed knowledge about the pricing, however, it is geared towards enterprise businesses and might be on the higher side.
Managing Director at Atlantic factorial
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
President at IT1 Service
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
Co-Founder | Director | CTO | vCISO | Lead Consultant Infrastructure & Cloud at UBIQUITY Ltd
The per-terabyte pricing is very competitive compared to the others.
President at a media company with 11-50 employees
 

Valuable Features

Dell Avamar provides efficient deduplication, scalable backup, and recovery with strong integration and platform support for robust data protection.
<p>Infrascale Backup &amp; Disaster Recovery is praised for its ease, speed, security, centralized management, and robust disaster recovery features.</p>
Its encryption mechanisms are very efficient, helping to secure sensitive data.
Consultant at Key Information Technology L.L.C.
The most valuable feature is the instant recovery capability.
Project Engineer at Concept Information Technologies India Pvt. Ltd.
The most valuable feature for me is the backup functionality.
Managing Director at Atlantic factorial
What I like the most about it is that backups and restores are simple, straightforward, and clean.
President at IT1 Service
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
President at a media company with 11-50 employees
 

Categories and Ranking

Dell Avamar
Ranking in Backup and Recovery
13th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
90
Ranking in other categories
Deduplication Software (7th)
Infrascale Backup & Disaste...
Ranking in Backup and Recovery
24th
Average Rating
9.2
Reviews Sentiment
6.9
Number of Reviews
19
Ranking in other categories
Cloud Backup (22nd), Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (16th), SaaS Backup (11th)
 

Mindshare comparison

As of May 2026, in the Backup and Recovery category, the mindshare of Dell Avamar is 1.9%, down from 3.4% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 0.9%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Dell Avamar1.9%
Infrascale Backup & Disaster Recovery0.9%
Other97.2%
Backup and Recovery
 

Featured Reviews

SamuelThomas - PeerSpot reviewer
Consultant at Key Information Technology L.L.C.
Have supported critical environments despite room for improvement in legacy backup options
It is very efficient in cyber resilience. Deduplication, automation, and everything is very efficient. It is multi-cloud enabled and has broad protections. The software delivers flexible and efficient backup and recovery options through its cyber resiliency features. Dell PowerProtect Manager provides insights in managing backup processes. Its encryption mechanisms are very efficient, helping to secure sensitive data. Its integration with Dell EMC Data Domain is very good. It is easy to integrate with Data Domain. Multi-cloud options are enabled, and backup in cloud options exist in Dell Avamar.
Vivek_Jaiswal - PeerSpot reviewer
Cyber Security Senior Specialist at a tech vendor with 10,001+ employees
Cloud backups have strengthened ransomware recovery and now protect critical business data
I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security integration. The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents. Getting quick support from the vendor during major recoveries or disasters would be greatly appreciated. Additionally, improving the strength of ransomware protections, addressing critical gaps in deployments, enforcing backup immutability policies, and making disaster recovery testing routine instead of an ad hoc process are important. Validating that I can quickly recover data should be a priority, and improved runbooks or operational maturity platforms would be beneficial for data recovery from critical incidents.
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
10%
Comms Service Provider
9%
Government
7%
Construction Company
14%
Healthcare Company
13%
Financial Services Firm
10%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise18
Large Enterprise47
By reviewers
Company SizeCount
Small Business18
Large Enterprise4
 

Questions from the Community

What's the difference between Dell EMC Avamar and Dell EMC NetWorker?
From the very beginning, Dell EMC NetWorker considers users and those who might potentially become users. In terms of both pricing and setup, this product offers an experience that is significantly...
What needs improvement with Dell Avamar?
It is a very good product. My only concern is that there is no tape backup. For tape backup, we have to use Dell NetWorker. They could add more features for cyber resilience and multi-cloud options...
What is your experience regarding pricing and costs for Infrascale Platform?
The pricing of Infrascale Backup &amp; Disaster Recovery is premium; if it went down, I would definitely be happy, but I don't want to see it go up. Their margin from what they're wholesale and the...
What needs improvement with Infrascale Platform?
What I would like to see improved or enhanced in Infrascale Backup &amp; Disaster Recovery includes additional features for scalability.
What is your primary use case for Infrascale Platform?
I can describe a few use cases for Infrascale Backup &amp; Disaster Recovery, which we primarily use for data protection and recovery.
 

Also Known As

Avamar
Infrascale Platform
 

Overview

 

Sample Customers

Dodge County, St Laurence's College, FieldCore (a GE Company), Comanche County Memorial Hospital, Getronics, Lewisville Independent School District, EnvisionRxOptions, Cincinnati Bell Technology Solutions
MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Find out what your peers are saying about Dell Avamar vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: April 2026.
893,311 professionals have used our research since 2012.