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Dell Encryption Enterprise [EOL] vs Microsoft BitLocker comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dell Encryption Enterprise ...
Average Rating
7.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Microsoft BitLocker
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
66
Ranking in other categories
Endpoint Encryption (1st), Mobile Data Protection (1st)
 

Featured Reviews

LM
General Manager of IT Infrastructure at Samsung
Helpful auto-decryption features and great tech support, but problems with adding new applications and a time-consuming decryption process
I see a lot of room for improvement in a couple of areas. One is that the decryption process is a bit complex and takes a lot of time, depending on how many files you have. If that can be improved, it would be great. Second, whenever there is an operating system-related problem, for example, if the OS gets corrupted and I need to reinstall the operating system, it's very difficult because first, I have to move the data onto another disk. From there, I have to decrypt and install the operating system and then copy it back, which consumes a lot of time. So if that can be improved, it would also be great. One additional feature I would be interested in is an easy way to unlock a file. Whenever a file gets locked or encrypted, the admin should have an easy unlock mechanism or some superior control to get the file unlocked on the fly, which would save a lot of time.
Ibrahin Gamal - PeerSpot reviewer
Senior Technology Specialist at ITE Corp
Data protection improves while users adapt to user access complexities
Recovery options are useful with Microsoft BitLocker. When we get the recovery key from Microsoft, people who we show how BitLocker works did not know the facts about BitLocker. When we tell them about recovery keys, it is very difficult for them to get to the users who have issues in their PCs and do not have the knowledge. When IT asked about the scenario, it was difficult for them. They needed something where they could go to the administration portal to unlock the PC for the user, but we tell them that when a user asks for a recovery key, it consists of 32 numbers to unlock their PC. They observed cost savings after implementing Microsoft BitLocker because they requested BitLocker with System Center. They found that it did not have a high cost, as it is a built-in feature in Windows. When they asked about other solutions, it was very expensive for large numbers in other corporates or organizations. They were very satisfied with Microsoft BitLocker with System Center Configuration Manager.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Considering the features included in the solution and the support we get from the back-end team, I think the pricing is fair."
"Dell EMC has remarkable support and whenever there is a ticket open it will be handled within four hours at the maximum."
"We like the auto-decryption features. For example, a file is auto-decrypted when it is moved to a different location, either over the network, through email, or through upload to a web server."
"One place where I can give them top level is the tiered administration, whereby you can assign roles to the support team to say, "You would be responsible for changing passwords. You would be responsible for system management and configurations, and you are the major admin of this." They have that on lockdown. The active directory integration is also pretty okay. It is not so bad. It does have normal features that most of the encryption tools have, such as full-disk encryption, volume encryption, and external drive encryption. I am not sure if they do file-level encryption and if DLP is integrated with the encryption product. I would like to assume that these features are there."
"The technical support provided by Dell EMC comes with proactive technical support."
"Microsoft BitLocker's most valuable feature is endpoint encryption, and it's quite easy to manage."
"Overall, BitLocker is a good product and I recommend implementing it."
"It holds significant value as it reduces the need for extensive IT management to handle security across networks and environments"
"The transition to Microsoft BitLocker has proven worthwhile due to cost savings."
"I liked the way it works with our Microsoft tools. As we roll out Intune, we can validate if the device has been encrypted, and if not, we can push it down. It is pretty simple to deploy."
"It is free and native to the OS. We don't have to worry about upgrades or maintaining the product. You encrypt the disk, and you save the recovery key. That's it. The person puts their password in, and after that, it is up to them. If they forget their password, they have to bring it in to get it unlocked."
"There's a lot of manageability within the solution. This is very helpful."
"The disk encryption is the most valuable aspect of the solution for our organization."
 

Cons

"The initial setup was complex and a pain because there were a lot of issues, and the solution took time to stabilize in our environment."
"As soon as we introduce any new tools or applications, we have to work with the back-end team to handle new problems that are created. Once they're figured out, the solution will stabilize, but the problems keep coming up whenever we introduce a new tool or application. It has been a challenge."
"Some customers have less security in the solution regarding their data. We need to use multiple security applications and a set of security protocols."
"It is not working properly for us because of which we had to decrypt all our encryptions. I have not used it much, and based on what I have heard, it is very tough to manage. Managing this system is not as easy as it should be. The central management is awful, and the encryption process is tedious. There are too many issues with even recovering passwords. Its ease of deployment is awful. Their support needs to be improved. It is just my fifth week working with this organization, and since I got here, it has been about, "Oh! We have these issues with Dell, and it is not working properly. It is so hard to work with, and please get on with the support team so we can get this resolved as soon as possible." To get the support on the phone is usually a big problem, and by the time they call you back and tell you it is going to take, for instance, about an hour, we end up spending like four hours, and we don't get anything done. The firm has finally decided that Dell is not going to be the way to go. We are now exploring other encryption products. In terms of new features, it should have cloud tenancy encryption. Everything is moving to the cloud, and it would be cool if the next version of Dell encryption can offer that. Based on my research, it seems that a few solutions can do that right now, particularly the McAfee Complete Protection suites. It would be good if Dell can also move away from on-prem. The solution that we're working with is an on-prem solution. I don't know if it is available in the cloud, but it would be good if they can make it available in the cloud. This probably would also help with the cloud tenancy encryption. Another feature that I would've loved them to have is for the passphrase self-recovery for a user. Such a feature would reduce some bit of burden on the help desk team. Currently, people forget their passphrase every single week, and they have to get to the help desk to reset their password. It would have been pretty cool if a passphrase self-recovery option was available for a user."
"It is not working properly for us because of which we had to decrypt all our encryptions."
"I would like to be able to encrypt our cloud tenancy."
"The solution’s user interface could be improved."
"For improvement, as it is now, I do not have any support from anyone. There should be a web interface to manage BitLocker. But for now, all I do is just install a new product on the user's machine and create it. I would like to be able to see everything that is happening, even if it is just through a web interface. I would also like to be able to see how many users are provisioned, which users are using BitLocker, and how to disable or enable it. That's what I would like to see."
"The solution could be improved if it was more user friendly."
"The solution lacks the ability to allow its user to provide limited access to someone."
"I don't think we're getting our money's worth because we're often unable to locate computers that have been lost."
"Technical support could be better. It is slow."
"The migration itself is a nightmare."
 

Pricing and Cost Advice

Information not available
"We didn't pay for additional licenses since the solution is built into Windows."
"The solution is expensive."
"I don't know the costs. In terms of Microsoft licensing, we are at E3 on the business, and we're in the process of pricing out and moving to E5. So, a lot of this is included within our licensing agreements."
"Microsoft BitLocker is a free feature when you are using Microsoft solutions."
"The product's cost is included in Windows."
"The solution is priced low. I would rate the product's pricing one out of ten."
"For reasons unknown, Microsoft products seem to be getting more expensive."
"BitLocker is included in our license and doesn't cost us anything extra."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
10%
Financial Services Firm
10%
University
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business35
Midsize Enterprise10
Large Enterprise25
 

Questions from the Community

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What should one take into account when replacing PGP with Microsoft BitLocker?
Beware to make backup of useful data, then use reverse decryption policy from Symantec panel/McAfee ePO to decrypt the DE partitions while it is sometimes more straightforward and faster to reinsta...
Would you choose Microsoft BitLocker or McAfee Complete Data Protection?
Microsoft BitLocker is very intuitive and easy to maintain. It is basically the global standard solution for drive encryption and successfully fulfills regulatory needs in terms of data protection....
How does Microsoft BitLocker compare with Symantec Endpoint Encryption?
Microsoft BitLocker is very intuitive and easy to maintain. It is basically the global standard solution for drive encryption and it successfully fulfills regulatory needs in terms of data protecti...
 

Also Known As

No data available
BitLocker, MS BitLocker
 

Overview

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Sample Customers

Information Not Available
ACV, Proaxis Therapy, Choice Hotels International, adnymics GmbH, Intermedia, NMBS/SNCB
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