Dell Encryption Enterprise [EOL] vs Sophos SafeGuard comparison

"Considering the features included in the solution and the support we get from the back-end team, I think the pricing is fair."

"One place where I can give them top level is the tiered administration, whereby you can assign roles to the support team to say, "You would be responsible for changing passwords. You would be responsible for system management and configurations, and you are the major admin of this." They have that on lockdown. The active directory integration is also pretty okay. It is not so bad. It does have normal features that most of the encryption tools have, such as full-disk encryption, volume encryption, and external drive encryption. I am not sure if they do file-level encryption and if DLP is integrated with the encryption product. I would like to assume that these features are there."

"The technical support provided by Dell EMC comes with proactive technical support."

"We like the auto-decryption features. For example, a file is auto-decrypted when it is moved to a different location, either over the network, through email, or through upload to a web server."

"Dell EMC has remarkable support and whenever there is a ticket open it will be handled within four hours at the maximum."

"I like that Sophos SafeGuard provides excellent technical support."

"It has a feature that allows only three files to be encrypted by ransomware before it automatically revokes the process."

"It's easy to use; you have to pay extra for additional features, but the basic product is fantastic and will be a good solution for you, depending on your requirements."

"The product is easy to use."

"The platform has significantly enhanced our data security posture by ensuring that sensitive information remains encrypted and protected from unauthorized access."

"The monitoring features are easy to use."

"Security-wise, it's one of the best."

"The features that I have found most valuable are encryption tools that encrypt the hard disk and the USB sticks."

"The initial setup was complex and a pain because there were a lot of issues, and the solution took time to stabilize in our environment."

"It is not working properly for us because of which we had to decrypt all our encryptions."

"It is not working properly for us because of which we had to decrypt all our encryptions. I have not used it much, and based on what I have heard, it is very tough to manage. Managing this system is not as easy as it should be. The central management is awful, and the encryption process is tedious. There are too many issues with even recovering passwords. Its ease of deployment is awful. Their support needs to be improved. It is just my fifth week working with this organization, and since I got here, it has been about, "Oh! We have these issues with Dell, and it is not working properly. It is so hard to work with, and please get on with the support team so we can get this resolved as soon as possible." To get the support on the phone is usually a big problem, and by the time they call you back and tell you it is going to take, for instance, about an hour, we end up spending like four hours, and we don't get anything done. The firm has finally decided that Dell is not going to be the way to go. We are now exploring other encryption products. In terms of new features, it should have cloud tenancy encryption. Everything is moving to the cloud, and it would be cool if the next version of Dell encryption can offer that. Based on my research, it seems that a few solutions can do that right now, particularly the McAfee Complete Protection suites. It would be good if Dell can also move away from on-prem. The solution that we're working with is an on-prem solution. I don't know if it is available in the cloud, but it would be good if they can make it available in the cloud. This probably would also help with the cloud tenancy encryption. Another feature that I would've loved them to have is for the passphrase self-recovery for a user. Such a feature would reduce some bit of burden on the help desk team. Currently, people forget their passphrase every single week, and they have to get to the help desk to reset their password. It would have been pretty cool if a passphrase self-recovery option was available for a user."

"Some customers have less security in the solution regarding their data. We need to use multiple security applications and a set of security protocols."

"As soon as we introduce any new tools or applications, we have to work with the back-end team to handle new problems that are created. Once they're figured out, the solution will stabilize, but the problems keep coming up whenever we introduce a new tool or application. It has been a challenge."

"When you have the PPM chipset, you can have the power-on authentication, when you boot up your machine, you can set the six-digit passcode. As of right now, SafeGuard can't manage the six-digit passcode in terms of the expiration, and I need that added as a feature."

"I cannot think of any improvements right now."

"The focus should be on making things automated ."

"The encryption could be improved."

"The solution is not using other features like booting encryption, because it causes very heavy processing of the workstation. If they could find some way to handle the encryption and decryption to be lighter on the workstation it would be better."

"The dashboards currently lack sufficient information."

"Having a DLP integrated with the encryption engine would be very good."

"Pricing is a little more than similar products."

"The licenses are dependant on the number of users and computers you have to protect."

"Licensing for this solution is on a yearly basis."

"Pricing for Sophos SafeGuard should be transparent. If you want to get support for Sophos SafeGuard, you don't get pricing information about support costs, and in the end, you'll get charged more."

"I rate Sophos SafeGuard's pricing a five out of ten."

"We used it for three years. It costs about 1000 ZAR. Maintenance was part of it, so we don't have extra cost. On a scale of one to ten, where one is a low price and ten is a high price, I rate the solution's pricing a three."

"The platform is reasonably priced considering its functionality and adaptability. It is subscription-based."

"I rate the product price a six on a scale of one to ten, where one is a low price, and ten is a high price."

"We pay around $10 a year for each endpoint, including support."