Dell Encryption Enterprise [EOL] vs Sophos SafeGuard comparison

"Dell EMC has remarkable support and whenever there is a ticket open it will be handled within four hours at the maximum."

"Considering the features included in the solution and the support we get from the back-end team, I think the pricing is fair."

"We like the auto-decryption features. For example, a file is auto-decrypted when it is moved to a different location, either over the network, through email, or through upload to a web server."

"One place where I can give them top level is the tiered administration, whereby you can assign roles to the support team to say, "You would be responsible for changing passwords. You would be responsible for system management and configurations, and you are the major admin of this." They have that on lockdown. The active directory integration is also pretty okay. It is not so bad. It does have normal features that most of the encryption tools have, such as full-disk encryption, volume encryption, and external drive encryption. I am not sure if they do file-level encryption and if DLP is integrated with the encryption product. I would like to assume that these features are there."

"The technical support provided by Dell EMC comes with proactive technical support."

"Policy deployment is easy and quick to do."

"The overall rating for the product is a ten out of ten."

"The most valuable feature is the synchronized security. It's a unique feature on the market at this time only offered by Sophos. As a reseller, we often win bids and get clients because of this unique trademark feature."

"The setup process is straightforward."

"I like its ease of use the most. The management console is really nice. I like having one pane of glass that does everything. It does the Sophos anti-virus and encryption. Everything that you need is in one place. It is easy to use, and it is also pretty fast. It provides some pretty good details, and it lets you know who has access to a file. You can also add additional people to the encrypted documents, which is pretty good. Its stability and performance are also very good."

"Overall, Sophos is a great product."

"The product is easy to use."

"Sophos SafeGuard offers one of the best VPNs I've seen, and the solution is very good in terms of securities because all information is protected and encrypted with very good anti-viral applications."

"Some customers have less security in the solution regarding their data. We need to use multiple security applications and a set of security protocols."

"The initial setup was complex and a pain because there were a lot of issues, and the solution took time to stabilize in our environment."

"As soon as we introduce any new tools or applications, we have to work with the back-end team to handle new problems that are created. Once they're figured out, the solution will stabilize, but the problems keep coming up whenever we introduce a new tool or application. It has been a challenge."

"It is not working properly for us because of which we had to decrypt all our encryptions."

"It is not working properly for us because of which we had to decrypt all our encryptions. I have not used it much, and based on what I have heard, it is very tough to manage. Managing this system is not as easy as it should be. The central management is awful, and the encryption process is tedious. There are too many issues with even recovering passwords. Its ease of deployment is awful. Their support needs to be improved. It is just my fifth week working with this organization, and since I got here, it has been about, "Oh! We have these issues with Dell, and it is not working properly. It is so hard to work with, and please get on with the support team so we can get this resolved as soon as possible." To get the support on the phone is usually a big problem, and by the time they call you back and tell you it is going to take, for instance, about an hour, we end up spending like four hours, and we don't get anything done. The firm has finally decided that Dell is not going to be the way to go. We are now exploring other encryption products. In terms of new features, it should have cloud tenancy encryption. Everything is moving to the cloud, and it would be cool if the next version of Dell encryption can offer that. Based on my research, it seems that a few solutions can do that right now, particularly the McAfee Complete Protection suites. It would be good if Dell can also move away from on-prem. The solution that we're working with is an on-prem solution. I don't know if it is available in the cloud, but it would be good if they can make it available in the cloud. This probably would also help with the cloud tenancy encryption. Another feature that I would've loved them to have is for the passphrase self-recovery for a user. Such a feature would reduce some bit of burden on the help desk team. Currently, people forget their passphrase every single week, and they have to get to the help desk to reset their password. It would have been pretty cool if a passphrase self-recovery option was available for a user."

"Sophos could improve transparency around licensing and renewal costs. Unexpected costs have arisen during license renewals, impacting our budget planning."

"We purchased the solution in Ghana through a rep who has not been helpful. The company doesn't provide any support, we do everything in-house."

"The tutorials need to be simplified. The existing ones need to be easier to follow and we could use some tutorials for basic setups. They should aim to be more like Cisco, which offers very good tutorials and materials."

"The dashboards currently lack sufficient information."

"From version eight, Windows 8 onwards, SafeGuard doesn't work 100% of the time, so we have to use BitLocker for the encrypting and only the key management is done by SafeGuard."

"The security does not have 100% authentication."

"What would make Sophos SafeGuard better than competitors is if its management console also includes firewall management. In the future, I want Sophos SafeGuard to be more scalable."

"There are times that this solution takes up too much memory that needs to be resolved. If it is not fixed it will definitely create issues in the future."

"The pricing is good and now they offer three year and five year plans. After that if one lokes the service they can choose the lifetime service."

"It's a software license with a one-time purchase. There are no issues with purchasing, and the vendor is flexible with licensing."

"There is a need to make annual payments towards the licensing charges attached to the product."

"The pricing is reasonable."

"Licensing is on a yearly basis and the pricing could be better."

"We have a yearly license with Sophos which is around $1000-$1200 or so per annum. There are no additional costs beyond the standard licensing fee."

"We used it for three years. It costs about 1000 ZAR. Maintenance was part of it, so we don't have extra cost. On a scale of one to ten, where one is a low price and ten is a high price, I rate the solution's pricing a three."

"It would be great if the price of the solution was lower than the current price. If we are to sell this particular solution to smaller businesses and not just enterprise businesses it needs to be lower."