

Devo and ServiceNow IT Operations Management are two leading products in the IT operations management space. ServiceNow appears to have a slight advantage based on comprehensive user reviews due to its extensive feature set.
Features: Devo users highlight its effective data analytics and real-time event correlation as valuable features. Other notable features of Devo include its intuitive dashboard and high-speed query capabilities. ServiceNow is praised for its broad range of IT Management tools, seamless integration capabilities, and its advanced workflow automation. ServiceNow's extensive feature set makes it a favorite among users who need a more comprehensive solution.
Room for Improvement: Devo users suggest enhancements in user onboarding and scalability, as well as better customization options. ServiceNow users see room for improvement particularly in performance optimization and reporting functionality, as well as a more user-friendly interface. Devo's ease of use contrasts with ServiceNow's need for more streamlined performance.
Ease of Deployment and Customer Service: Devo is quick to deploy with responsive customer support. ServiceNow requires more time for deployment but offers extensive documentation and reliable customer service. Efficient deployment and proactive support make Devo appealing, while ServiceNow's customer service reliability stands out.
Pricing and ROI: Devo provides a more cost-efficient setup with a quicker ROI as reported by users. ServiceNow, while more expensive, is seen as a worthwhile investment due to its extensive features and long-term benefits. Users are generally happier with Devo's pricing, but ServiceNow's ROI justifies the higher cost.
It reduced staffing needs from four full-time staff to fewer due to automation.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
All while benefiting from a single tool, single maintenance, and reduced license costs.
This is particularly evident when dealing with failed login attempts and determining true versus false positives.
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
When they see a spike in a line chart for a failed login, which could be a true or false attempt, they can click that spike, and a table widget on the same active board instantly populates with raw logs of data for those specific failed logins.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Mindshare (%) |
|---|---|
| ServiceNow IT Operations Management | 5.7% |
| Devo | 1.6% |
| Other | 92.7% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 6 |
| Large Enterprise | 27 |
Devo offers powerful visual analytics, real-time data querying, and log integration capabilities within a cloud-native, multi-tenant architecture, supporting extended data retention ideal for long-term analysis and compliance.
Devo is recognized for its Activeboards, which facilitate visual analytics. High-speed search capabilities and real-time analytics enable efficient data manipulation and querying. Its multi-tenant architecture supports effective data segregation and customization tailored to distinct business needs, enhancing its value for handling complex log integrations. With extended data retention of 400 days and a cloud-native architecture, Devo is a robust platform for long-term analysis and compliance requirements. Though opportunities exist to improve browser stability on large searches, SOAR integrations, and its parser capabilities, Devo remains essential for incident response and security monitoring, offering centralized data storage and analysis.
What are Devo's most important features?Devo is extensively used in industries focused on incident response and digital forensics, centralizing data for security monitoring across hybrid environments. Organizations benefit from its ability to store and analyze aggregated logs, creating alerts and dashboards to enhance visibility for network and endpoint activities in multi-domain settings.
ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.
ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.
What are the most important features?IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.
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