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DocuSign vs SignServer by Keyfactor comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.4
Reviews Sentiment
5.5
Number of Reviews
16
Ranking in other categories
No ranking in other categories
SignServer by Keyfactor
Ranking in eSignature (Electronic Signature)
8th
Average Rating
10.0
Reviews Sentiment
8.6
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the eSignature (Electronic Signature) category, the mindshare of DocuSign is 10.8%, down from 24.0% compared to the previous year. The mindshare of SignServer by Keyfactor is 1.0%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature) Mindshare Distribution
ProductMindshare (%)
DocuSign10.8%
SignServer by Keyfactor1.0%
Other88.2%
eSignature (Electronic Signature)
 

Featured Reviews

Manas Kashyap - PeerSpot reviewer
Senior Dev Ops Engineer at 11 East Capital
Digital signatures have streamlined daily approvals and support continuous team collaboration
The best features of DocuSign are its usability. While it is pretty expensive if used for a small team, if it is used for a full organization, then it is acceptable; it is very overkill for a small team. DocuSign has impacted my organization significantly, as we are using it on a day-to-day basis, so everything that is coming up is signed using DocuSign. DocuSign has changed how my team works together as we can collaborate via web because it is pretty easy. We can send that document, modify it, and it can be reviewed by our manager to ensure that everything is in a good place. Once it is done, then we send it to the client to sign it.
Tarandeep Kaur - PeerSpot reviewer
Devops Manager at Flash
Automated signing has transformed our releases and has maintained continuous compliant delivery
SignServer by Keyfactor offers multiple valuable functionalities. First, the cryptographic hardware security modules, HSM, are notoriously complex, and the direct engineering help provided to configure SignServer by Keyfactor with AWS CloudHSM for non-exportable private key management is commendable. Second is the 15-minute SLA for severity one outages, which guarantees rapid intervention if the signing pipeline halts, blocking all production releases and sign-offs. Additionally, they provide direct access to support engineers specialized in public key infrastructure and security aspects who understand both the SignServer by Keyfactor backend and AWS infrastructure. Lastly, the streamlined purchasing and renewal process aligned with our AWS Enterprise Discount Program commitments adds significant value. During our last release, release two, we faced a code issue that almost prevented us from going live. Due to the dedicated support engineer with the SignServer by Keyfactor backend, they provided real-time support and resolved our query within 45 minutes, offering a practical solution to the problem we were facing. The governance and security of SignServer by Keyfactor are really strong. The data is completely secure and audit-ready, making governance and security a significant strength. The accuracy and reliability of the AI output provided by SignServer by Keyfactor is great, and I have witnessed 100% accuracy from the AI agents. Integration with other AWS services is excellent. The connections with Amazon's HSM and AWS HSM have been excellent so far.
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920,769 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Comms Service Provider
7%
Computer Software Company
7%
Government
7%
Construction Company
46%
Healthcare Company
8%
Manufacturing Company
7%
Transportation Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise5
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for DocuSign eSignature?
Our IT team handles all pricing aspects, including setup and licensing costs for DocuSign, so I don't have information about these details.
What needs improvement with DocuSign eSignature?
The biggest friction point I've hit with DocuSign is that I would like to get more training on it; there may be other features that would be helpful to me. I think if there were some more videos or...
What is your primary use case for DocuSign eSignature?
My main use case for DocuSign is approving documents and routing them through for approval. When I open DocuSign, typically the first thing I'm doing is uploading a document and then assigning appr...
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Comparisons

No data available
 

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary
No data available
 

Overview

 

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
Siemens, Truepic, Swisscom, Diebold Nixdorf, Telenor
Find out what your peers are saying about Docusign, Dropbox, SignNow and others in eSignature (Electronic Signature). Updated: October 2026.
920,769 professionals have used our research since 2012.