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DocuSign vs SignNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 29, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.5
DocuSign enhances efficiency with significant cost and time savings, notably during periods of high contract volumes and remote work.
Sentiment score
6.5
SignNow boosts remote business efficiency with secure e-signatures, reducing time, costs, and enhancing document management and confidentiality.
In terms of working hours, the time saved per contract is significant.
Senior Consultant at a consultancy with 51-200 employees
I've seen cost savings since setting up my sister team, as they no longer need to print documents or sign manually.
Program Caseworker at a performing arts with 51-200 employees
I see SignNow has been able to save about 70% of our time because the documents are signed faster.
System Engineer at ManpowerGroup
There is reduced induction of errors as we deal with documents signed electronically, improving security and confidentiality, making SignNow a great tool.
Human Resources Manager at edx
The reminder and expiration features help, and we have avoided paper. This has helped to avoid courier costs and printing costs, and saved labor as 8 to 15 minutes per document was needed previously, but here SignNow helps.
Application development senior analyst at Accenture
 

Customer Service

Sentiment score
3.2
DocuSign customer service receives mixed reviews, with praise for responsiveness and criticism for inadequate assistance and miscommunication.
Sentiment score
8.0
SignNow's 24/7 customer support is praised for responsiveness, professionalism, and innovation, with room for more contact channels.
We contacted them approximately six months ago about an issue, and they resolved the problem quickly within 30 to 40 minutes.
Director of Operations at EY
24/7 support is received from them.
Application development senior analyst at Accenture
The customer support is very responsive and proactive 24/7.
Senior Software Engineer at Infosys
 

Scalability Issues

Sentiment score
5.4
DocuSign is praised for scalability, supporting large teams globally, and effectively managing diverse workloads across departments and environments.
Sentiment score
8.2
SignNow is adaptable and efficient, handling large volumes without downtime, supporting collaboration, and accommodating growth with high user ratings.
It is highly scalable.
Senior Consultant at a consultancy with 51-200 employees
SignNow's scalability is very good because I can send contracts to many multiple vendors or contractors at once, and they are able to sign the documents and send them back efficiently and effectively without any error.
Human Resources Manager at edx
We can sign a thousand documents at a time, and it handles everything.
Senior Test Engineer at ATOS
SignNow is scalable; we are able to sign a lot of documents at once, and it handles everything.
Senior Software Engineer at Unisys
 

Stability Issues

Sentiment score
8.0
DocuSign is highly rated for its stability, performance consistency, and reliable access, with no crashes or downtime reported.
Sentiment score
9.2
SignNow is highly rated for stability, with users frequently noting its robust, reliable, and uninterrupted performance without technical issues.
I've never noticed any crashes, downtimes, or performance issues with DocuSign.
Program Caseworker at a performing arts with 51-200 employees
Miro Business - Enterprise is 100% stable and does not create any glitches or downtime for the organization.
Director of Operations at EY
SignNow is very stable; I have not experienced any downtime so far.
Senior Software Engineer at Procter & Gamble
 

Room For Improvement

DocuSign needs interface simplification, lower pricing, better support, enhanced security, improved integrations, and more training resources for users.
SignNow could improve multiple signatory fields, API pricing, security, user roles, support, customization, and document sorting features.
To someone implementing DocuSign, I would recommend improving email security and DLP policies to ensure that your organization is protected from phishing with DocuSign.
Soc Analyst at Payatu
The preview looks different from what I see during editing.
Program Caseworker at a performing arts with 51-200 employees
It was pretty easy to use as it came up really fast and easy programming, and the API is also available, so even our developers can use it.
Senior Dev Ops Engineer at 11 East Capital
SignNow can be improved by having more granular admin roles, permissions, and some strong domain organizational controls.
Application development senior analyst at Accenture
The integration with Google tools for collecting response data is very weak and not so seamless.
Senior Software Engineer at Infosys
The integration with Google Sheets for collecting response data does not work seamlessly.
Senior Test Engineer at ATOS
 

Setup Cost

DocuSign's pricing is seen as expensive yet valuable, with affordability challenges, especially in Nigeria, needing localized models.
SignNow offers competitive pricing with flexible licensing, added branding, no setup fees, and 24/7 support for seamless use.
There is no mandatory setup fee for SignNow.
Application development senior analyst at Accenture
We received a good discount, and the metering and billing experience has been clear and manageable.
Director of Operations at EY
The pricing is very cost-effective.
Senior Software Engineer at Infosys
 

Valuable Features

DocuSign streamlines signatures, boosts approval times, integrates with SaaS tools, and enhances efficiency with secure, scalable digital solutions.
SignNow enhances efficiency and collaboration with signature modifications, remote signing, strong security, and seamless mobile access.
The DocuSign CLM platform can be directly integrated with the DocuSign e-signature platform, which enables documents or contracts to be e-signed by vendors.
Senior Consultant at a consultancy with 51-200 employees
The security aspect in DocuSign is important since we work with individuals and their personal identifiable information, so we value that it's a secure site.
Program Caseworker at a performing arts with 51-200 employees
DocuSign has impacted my organization significantly, as we are using it on a day-to-day basis, so everything that is coming up is signed using DocuSign.
Senior Dev Ops Engineer at 11 East Capital
SignNow has positively impacted my organization because these quick things that need manual intervention are faster, and it is helpful due to fast approvals.
Application development senior analyst at Accenture
SignNow has positively impacted my organization by saving time through using the reusable templates.
Senior Software Engineer at Infosys
SignNow offers an easy-to-use, intuitive, and user-friendly interface, along with tracking, signing, and downloading of completed documents, and seamless integration.
Senior Test Engineer at ATOS
 

Categories and Ranking

DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.4
Reviews Sentiment
5.5
Number of Reviews
16
Ranking in other categories
No ranking in other categories
SignNow
Ranking in eSignature (Electronic Signature)
2nd
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the eSignature (Electronic Signature) category, the mindshare of DocuSign is 12.3%, down from 28.7% compared to the previous year. The mindshare of SignNow is 3.5%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature) Mindshare Distribution
ProductMindshare (%)
DocuSign12.3%
SignNow3.5%
Other84.2%
eSignature (Electronic Signature)
 

Featured Reviews

AshishKumar13 - PeerSpot reviewer
Senior Consultant at a consultancy with 51-200 employees
Advanced management and seamless integration improve document workflows
The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation reviews into the normal workflows while generating documents and creating templates. DocuSign still needs to offer more built-in integration tools such as the Coupa connector. They already have many integrations, such as Google Docs and Google Drive, but some major ones are still in the pipeline. Scalability, in terms of the workflow structure and maintenance, needs improvement. If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved. System availability should see fewer crashes or server errors.
Vopic Mishra - PeerSpot reviewer
Director of Operations at EY
Digital signatures have transformed contract approvals and saved time across our teams
My experience while using SignNow has been five to six years. The mobile app support has been really helpful because they have been really proactive in case we want to reach out to them about any issue. We reach out to them instantly and they quickly give us a solution to our problem or support us 24/7. That has really worked well, especially with our mobile support when we or our clients have concerns with the mobile app. The mobile app has also been really great because it helps our team while working from home or remotely. They are able to open the mobile app and sign documents on the go, promoting collaboration. SignNow has positively impacted my organization. Since we started using SignNow, it has improved the time for signature collection, saving both parties time and reducing client doubts about signing with us. It has improved team collaboration because we all have access to this tool, and NDAs are signed much faster than they used to be. Reusable templates help out a lot.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
8%
Government
7%
Manufacturing Company
6%
Construction Company
14%
Financial Services Firm
13%
Comms Service Provider
9%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise4
Large Enterprise4
By reviewers
Company SizeCount
Midsize Enterprise4
Large Enterprise17
 

Questions from the Community

What is your experience regarding pricing and costs for DocuSign eSignature?
Our IT team handles all pricing aspects, including setup and licensing costs for DocuSign, so I don't have information about these details.
What needs improvement with DocuSign eSignature?
The biggest friction point I've hit with DocuSign is that I would like to get more training on it; there may be other features that would be helpful to me. I think if there were some more videos or...
What is your primary use case for DocuSign eSignature?
My main use case for DocuSign is approving documents and routing them through for approval. When I open DocuSign, typically the first thing I'm doing is uploading a document and then assigning appr...
What needs improvement with SignNow?
The biggest downside or challenge for us was having to involve support to enable SSO. It would be nice to be able to turn that on and configure it on our own. However, that is a minor inconvenience...
What is your primary use case for SignNow?
My main use case for SignNow is that it is easy to set up and easier for users, usually requiring little to no training to get started. I love the signing links that can be created and posted on ou...
What advice do you have for others considering SignNow?
My advice to others looking into using SignNow is that it is a great contract management tool. It has improved collaboration with our stakeholders outside our organization, and departmental collabo...
 

Comparisons

 

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary
No data available
 

Overview

 

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
salesforce, Office 365, Google Aps, SharePoint, MobileIron, Redbooth
Find out what your peers are saying about DocuSign vs. SignNow and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.