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DocuSign vs Zoho Sign comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 29, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.4
Reviews Sentiment
5.5
Number of Reviews
16
Ranking in other categories
No ranking in other categories
Zoho Sign
Ranking in eSignature (Electronic Signature)
7th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the eSignature (Electronic Signature) category, the mindshare of DocuSign is 11.5%, down from 27.4% compared to the previous year. The mindshare of Zoho Sign is 3.2%, up from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature) Mindshare Distribution
ProductMindshare (%)
DocuSign11.5%
Zoho Sign3.2%
Other85.3%
eSignature (Electronic Signature)
 

Featured Reviews

Kerry Shumake - PeerSpot reviewer
Program Caseworker at a performing arts with 51-200 employees
Has improved document tracking and team collaboration but formatting inconsistencies have caused delays
I find the new updated formatting and template system in DocuSign problematic. When I format and create content in their new updated system, the preview looks different from what I see during editing. I must take manual notes to adjust page breaks, add or remove content because it formats completely different between preview and editing screen. When moving content from Word, the formatting doesn't remain consistent. I preferred the classic editor. While there is a Word add-in that could potentially alleviate this issue, I don't have access to it due to system administration restrictions. This is my biggest challenge, making template creation more time-consuming than necessary. In DocuSign, when I have signatures on both the left-hand and right-hand side of the page, the spacing should remain consistent. Currently, they overlap when signed, forcing me to create a new line item for each signature, which unnecessarily lengthens the document.
MohamedShaheen - PeerSpot reviewer
Finance Executive at Yugoslavian Furniture Co & Slovenian Furniture
Provides good integration and invoice facilities
I use the latest version of Zoho Sign. Zoho Sign is still improving because they send their announcements each month. I recommend people use Zoho Sign only if they have proper guidance from the people at Zoho. Else, it will be a big mess. Overall, I rate Zoho Sign a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"DocuSign is currently able to cater to almost 95% of user needs in terms of contractual documents, propagation, storage, signature process, and additional requirements."
"The most valuable feature of DocuSign is its ability to save time."
"I appreciate that I can see when they've viewed the document, when they've signed the document, and the status of the document, which is probably my favorite feature in DocuSign."
"We can structure the signature."
"What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online."
"The cost for DocuSign is not cheap, however, it's worth it in the long run."
"DocuSign has impacted my organization positively by making it easier to sign company documents, and signing documents digitally is far easier with DocuSign."
"DocuSign is easy to use. I also like the document tracking features."
"It works very well, and its pricing is also good."
"I like that there is a hierarchy in sending the documentation."
"The solution is fairly easy to use since there are no complexities. Also, it has a good user interface, and even its support is good."
"It is a scalable solution."
"The most valuable features of Zoho Sign are its integration and invoice facilities."
 

Cons

"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."
"While it is pretty expensive if used for a small team, if it is used for a full organization, then it is acceptable; it is very overkill for a small team."
"There are sometimes delays in user communication."
"The biggest friction point I have encountered with DocuSign is that I would implement MFA or some kind of verification mechanism while signing documents with DocuSign so that I can eliminate phishing incidents."
"The biggest friction point I've hit with DocuSign is that I would like to get more training on it; there may be other features that would be helpful to me."
"Some people are not that computer-literate, and people don't understand the concept of the digital signature."
"It should automatically be datestamped beside the signature."
"We'd like to have some integration with some of our IT services."
"Because not everyone uses it, it's difficult to get it adopted. When you send someone something and it's a DocuSign, they go, "Okay, this is legit." When you use any of the other ones, people are like, "Oh! What is this?" I don't know if that's a branding issue or something else."
"They send the contract out with default templates, and we need to be able to adjust the templates as we would like."
"Zoho Sign has to be made more user friendly."
"The solution limits the number of contracts one can sign."
"I think that it would be a good improvement if one could chat with Zoho or DocuSign...In short, the tool cannot currently let me communicate or talk with it via chat."
 

Pricing and Cost Advice

"The tool is expensive."
"Zoho Sign is expensive compared to other software and charges AED 120 per user for a month."
"Overall, I feel the solution's pricing is good."
"It's significantly cheaper than DocuSign."
"The solution's price is reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
8%
Government
7%
Comms Service Provider
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise5
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for DocuSign eSignature?
Our IT team handles all pricing aspects, including setup and licensing costs for DocuSign, so I don't have information about these details.
What needs improvement with DocuSign eSignature?
The biggest friction point I've hit with DocuSign is that I would like to get more training on it; there may be other features that would be helpful to me. I think if there were some more videos or...
What is your primary use case for DocuSign eSignature?
My main use case for DocuSign is approving documents and routing them through for approval. When I open DocuSign, typically the first thing I'm doing is uploading a document and then assigning appr...
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Comparisons

 

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary
No data available
 

Overview

 

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
Revision Energy, Pepperstone, Proteomics Consulting, Logitek, Altus, University of Seville
Find out what your peers are saying about DocuSign vs. Zoho Sign and other solutions. Updated: August 2026.
908,800 professionals have used our research since 2012.