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DocuSign vs Zoho Sign comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 29, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.4
Reviews Sentiment
5.5
Number of Reviews
16
Ranking in other categories
No ranking in other categories
Zoho Sign
Ranking in eSignature (Electronic Signature)
7th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the eSignature (Electronic Signature) category, the mindshare of DocuSign is 12.3%, down from 28.7% compared to the previous year. The mindshare of Zoho Sign is 3.2%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature) Mindshare Distribution
ProductMindshare (%)
DocuSign12.3%
Zoho Sign3.2%
Other84.5%
eSignature (Electronic Signature)
 

Featured Reviews

AshishKumar13 - PeerSpot reviewer
Senior Consultant at a consultancy with 51-200 employees
Advanced management and seamless integration improve document workflows
The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation reviews into the normal workflows while generating documents and creating templates. DocuSign still needs to offer more built-in integration tools such as the Coupa connector. They already have many integrations, such as Google Docs and Google Drive, but some major ones are still in the pipeline. Scalability, in terms of the workflow structure and maintenance, needs improvement. If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved. System availability should see fewer crashes or server errors.
MohamedShaheen - PeerSpot reviewer
Finance Executive at Yugoslavian Furniture Co & Slovenian Furniture
Provides good integration and invoice facilities
I use the latest version of Zoho Sign. Zoho Sign is still improving because they send their announcements each month. I recommend people use Zoho Sign only if they have proper guidance from the people at Zoho. Else, it will be a big mess. Overall, I rate Zoho Sign a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is stable."
"DocuSign is currently able to cater to almost 95% of user needs in terms of contractual documents, propagation, storage, signature process, and additional requirements."
"The solution is reasonably priced."
"What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online."
"The cost for DocuSign is not cheap, however, it's worth it in the long run."
"This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap."
"DocuSign has definitely impacted my organization with efficiency gain; it's much faster and easier to get approvals than routing documents manually for signature through email."
"You can customize how you want to use the solution."
"I like that there is a hierarchy in sending the documentation."
"The solution is fairly easy to use since there are no complexities. Also, it has a good user interface, and even its support is good."
"It works very well, and its pricing is also good."
"The most valuable features of Zoho Sign are its integration and invoice facilities."
"It is a scalable solution."
 

Cons

"We'd like to have some integration with some of our IT services."
"There are sometimes delays in user communication."
"I find the new updated formatting and template system in DocuSign problematic. When I format and create content in their new updated system, the preview looks different from what I see during editing."
"DocuSign's mobile application could be better. It has some compatibility issues."
"The support is not accessible sometimes to African businesses."
"I would like for this solution to send me a copy of the signed document automatically."
"It should automatically be datestamped beside the signature."
"The biggest friction point I have encountered with DocuSign is that I would implement MFA or some kind of verification mechanism while signing documents with DocuSign so that I can eliminate phishing incidents."
"They send the contract out with default templates, and we need to be able to adjust the templates as we would like."
"The solution limits the number of contracts one can sign."
"Because not everyone uses it, it's difficult to get it adopted. When you send someone something and it's a DocuSign, they go, "Okay, this is legit." When you use any of the other ones, people are like, "Oh! What is this?" I don't know if that's a branding issue or something else."
"Zoho Sign has to be made more user friendly."
"I think that it would be a good improvement if one could chat with Zoho or DocuSign...In short, the tool cannot currently let me communicate or talk with it via chat."
 

Pricing and Cost Advice

"The tool is expensive."
"It's significantly cheaper than DocuSign."
"The solution's price is reasonable."
"Overall, I feel the solution's pricing is good."
"Zoho Sign is expensive compared to other software and charges AED 120 per user for a month."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
8%
Government
7%
Manufacturing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise4
Large Enterprise4
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for DocuSign eSignature?
Our IT team handles all pricing aspects, including setup and licensing costs for DocuSign, so I don't have information about these details.
What needs improvement with DocuSign eSignature?
The biggest friction point I've hit with DocuSign is that I would like to get more training on it; there may be other features that would be helpful to me. I think if there were some more videos or...
What is your primary use case for DocuSign eSignature?
My main use case for DocuSign is approving documents and routing them through for approval. When I open DocuSign, typically the first thing I'm doing is uploading a document and then assigning appr...
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Comparisons

 

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary
No data available
 

Overview

 

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
Revision Energy, Pepperstone, Proteomics Consulting, Logitek, Altus, University of Seville
Find out what your peers are saying about DocuSign vs. Zoho Sign and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.