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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

DocuSign allows users to track document status, including when it's viewed and signed.
The tool has aided in reducing paper use, aligning with organizational paperless goals.
DocuSign saves time by streamlining the signature and document approval process.
Users find it convenient for handling documents remotely, eliminating the need for in-person meetings.
DocuSign meets a vast majority of user needs regarding document management and processing.

CONS

Formatting and template system issues cause discrepancies between editing and preview views.
Access to support for African businesses is sometimes limited.
Customer service resolution and response rates need significant improvement.
Security enhancements are desired around DocuSign.
Automatic sending of a copy of the signed document after completion is lacking.
 

DocuSign Pros review quotes

AshishKumar13 - PeerSpot reviewer
Senior Consultant at a consultancy with 51-200 employees
Jul 18, 2025
DocuSign is currently able to cater to almost 95% of user needs in terms of contractual documents, propagation, storage, signature process, and additional requirements.
Kerry Shumake - PeerSpot reviewer
Program Caseworker at a performing arts with 51-200 employees
Oct 28, 2025
I appreciate that I can see when they've viewed the document, when they've signed the document, and the status of the document, which is probably my favorite feature in DocuSign.
Oladele Olawusi - PeerSpot reviewer
Business Process Management Engineer at a financial services firm with 1,001-5,000 employees
Apr 16, 2024
We can structure the signature.
Learn what your peers think about DocuSign. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
RK
Product development senior manager at Joudcoffee
Mar 21, 2023
The solution is reasonably priced.
reviewer2155257 - PeerSpot reviewer
Procurement Manager at a computer software company with 201-500 employees
Apr 12, 2023
The most valuable feature of DocuSign is its ability to save time.
MF
Procurement officer at WWF Tanzania
Mar 29, 2023
You can customize how you want to use the solution.
PT
Director at Autonomous Thingz Pty Ltd
Mar 22, 2023
What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online.
PD
Transformation lead at epromotions
Mar 20, 2023
The solution is stable.
AM
IT manager at EDUNET COMPUTING RESOURCES
Mar 21, 2023
This speeds up the sign-off process.
Timpa D Angaye - PeerSpot reviewer
IT Manager at a energy/utilities company with 501-1,000 employees
Apr 7, 2022
This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap.
 

DocuSign Cons review quotes

AshishKumar13 - PeerSpot reviewer
Senior Consultant at a consultancy with 51-200 employees
Jul 18, 2025
If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved.
Kerry Shumake - PeerSpot reviewer
Program Caseworker at a performing arts with 51-200 employees
Oct 28, 2025
I find the new updated formatting and template system in DocuSign problematic. When I format and create content in their new updated system, the preview looks different from what I see during editing.
Oladele Olawusi - PeerSpot reviewer
Business Process Management Engineer at a financial services firm with 1,001-5,000 employees
Apr 16, 2024
The support is not accessible sometimes to African businesses.
Learn what your peers think about DocuSign. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
RK
Product development senior manager at Joudcoffee
Mar 21, 2023
I could always use better security around the solution.
reviewer2155257 - PeerSpot reviewer
Procurement Manager at a computer software company with 201-500 employees
Apr 12, 2023
Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother.
MF
Procurement officer at WWF Tanzania
Mar 29, 2023
We'd like to have some integration with some of our IT services.
PT
Director at Autonomous Thingz Pty Ltd
Mar 22, 2023
I would like for this solution to send me a copy of the signed document automatically.
PD
Transformation lead at epromotions
Mar 20, 2023
It should automatically be datestamped beside the signature.
AM
IT manager at EDUNET COMPUTING RESOURCES
Mar 21, 2023
Some people are not that computer-literate, and people don't understand the concept of the digital signature.
Timpa D Angaye - PeerSpot reviewer
IT Manager at a energy/utilities company with 501-1,000 employees
Apr 7, 2022
Resolution from customer service and their response rate in resolving issues needs to be improved.