No more typing reviews! Try our Samantha, our new voice AI agent.

Conga Sign vs DocuSign comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Conga Sign boosts efficiency by digitizing agreements, reducing errors, and saving time, achieving an estimated 60% ROI.
Sentiment score
4.5
DocuSign enhances efficiency with significant cost and time savings, notably during periods of high contract volumes and remote work.
I have seen a return on investment because agreements are sent digitally, which reduces the time to get printed documents.
Data Engineer at Samsara
For Conga Sign, we have saved a lot of time sending digital signatures and can send reminder emails automatically instead of checking with customers directly, which saves a lot of time.
Sr con at a retailer with 1-10 employees
In terms of working hours, the time saved per contract is significant.
Senior Consultant at a consultancy with 51-200 employees
I've seen cost savings since setting up my sister team, as they no longer need to print documents or sign manually.
Program Caseworker at a performing arts with 51-200 employees
 

Customer Service

Sentiment score
6.8
Customers commend Conga Sign's prompt, reliable support, especially for non-technical users, ensuring seamless platform adoption and satisfaction.
Sentiment score
3.2
DocuSign customer service receives mixed reviews, with praise for responsiveness and criticism for inadequate assistance and miscommunication.
If we raise any issue, we get immediate resolution.
Sr con at a retailer with 1-10 employees
Conga Sign customer support is very solution-oriented.
Data Engineer at Samsara
They will automatically follow up every time if we are not responding.
Senior Software Engineer at a computer software company with 10,001+ employees
 

Scalability Issues

Sentiment score
7.2
Conga Sign is scalable and user-friendly but faces challenges with whitelisting and integration compared to DocuSign competitors.
Sentiment score
5.4
DocuSign is praised for scalability, supporting large teams globally, and effectively managing diverse workloads across departments and environments.
Conga Sign's scalability is impressive as it can handle my organization's growth, especially the increased volume of documents.
Data Engineer at Samsara
Conga Sign is very scalable, and growth has increased significantly after using it.
Software Engineer at a tech vendor with 10,001+ employees
If those are addressed, it would definitely be a ten.
Consultant at McKesson
It is highly scalable.
Senior Consultant at a consultancy with 51-200 employees
 

Stability Issues

Sentiment score
8.0
Conga Sign is reliable and secure, with minor maintenance downtimes and occasional firewall access issues reported by users.
Sentiment score
8.0
DocuSign is highly rated for its stability, performance consistency, and reliable access, with no crashes or downtime reported.
It is not complex for configuration.
Software Engineer at a tech vendor with 10,001+ employees
Conga Sign is generally stable and reliable and available most of the time.
Consultant at McKesson
I've never noticed any crashes, downtimes, or performance issues with DocuSign.
Program Caseworker at a performing arts with 51-200 employees
 

Room For Improvement

Conga Sign needs improved integration, documentation, support, and features to address user concerns about complexity and compliance.
DocuSign needs interface simplification, lower pricing, better support, enhanced security, improved integrations, and more training resources for users.
If it were possible to send multiple documents for signatures immediately as a batch without having a user interface, that would be useful.
Sr con at a retailer with 1-10 employees
Different languages would be a needed improvement.
Senior at a financial services firm with 51-200 employees
Providing guidance or even videos for them would be more efficient for customers as well.
Senior Software Engineer at a computer software company with 10,001+ employees
To someone implementing DocuSign, I would recommend improving email security and DLP policies to ensure that your organization is protected from phishing with DocuSign.
Security Engineer at Payatu
The preview looks different from what I see during editing.
Program Caseworker at a performing arts with 51-200 employees
It was pretty easy to use as it came up really fast and easy programming, and the API is also available, so even our developers can use it.
Senior Dev Ops Engineer at 11 East Capital
 

Setup Cost

Enterprise clients consider Conga Sign cost-effective for its features, despite potentially higher costs for smaller organizations.
DocuSign's pricing is seen as expensive yet valuable, with affordability challenges, especially in Nigeria, needing localized models.
I would have liked to see a 20 to 25% reduction in price with the pricing, setup cost, or licensing.
Senior at a financial services firm with 51-200 employees
For users to use Conga Sign, you need to buy the license in the Salesforce ecosystem to install the packages.
Software Engineer at a tech vendor with 10,001+ employees
The licensing cost can be on the higher side for small organizations, but for my large organization, the cost is manageable.
Consultant at McKesson
 

Valuable Features

Conga Sign enhances efficiency with Salesforce integration, e-signatures, automated workflows, and robust security features, facilitating seamless collaboration.
DocuSign streamlines signatures, boosts approval times, integrates with SaaS tools, and enhances efficiency with secure, scalable digital solutions.
It makes it relatively easy to capture digital signatures rather than collecting signatures manually on printed documents from multiple parties, thereby saving a lot of time.
Data Engineer at Samsara
If there are fifty pages in the agreement, the page where we need to sign will come up without needing to scroll through everything.
Senior Software Engineer at a computer software company with 10,001+ employees
The document generation process is very fast, and the execution takes no time, generally reducing the turnaround time by enabling electronic signatures from any kind of app, particularly in Salesforce.
Consultant at McKesson
The DocuSign CLM platform can be directly integrated with the DocuSign e-signature platform, which enables documents or contracts to be e-signed by vendors.
Senior Consultant at a consultancy with 51-200 employees
The security aspect in DocuSign is important since we work with individuals and their personal identifiable information, so we value that it's a secure site.
Program Caseworker at a performing arts with 51-200 employees
DocuSign has impacted my organization significantly, as we are using it on a day-to-day basis, so everything that is coming up is signed using DocuSign.
Senior Dev Ops Engineer at 11 East Capital
 

Categories and Ranking

Conga Sign
Ranking in eSignature (Electronic Signature)
4th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
13
Ranking in other categories
No ranking in other categories
DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.4
Reviews Sentiment
5.5
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the eSignature (Electronic Signature) category, the mindshare of Conga Sign is 2.6%, up from 1.0% compared to the previous year. The mindshare of DocuSign is 11.5%, down from 27.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature) Mindshare Distribution
ProductMindshare (%)
DocuSign11.5%
Conga Sign2.6%
Other85.9%
eSignature (Electronic Signature)
 

Featured Reviews

Pathan Imroz - PeerSpot reviewer
Consultant at McKesson
Streamlined contract workflows have reduced manual effort and now automate secure e-signatures
The only area for improvement I experienced while working on Conga Sign is that the setup is quite complex; the initial implementation takes some time. The integration can also be a bit time-consuming because Conga Sign does not accept rest APIs or OAuth, requiring me to convert the APIs into OData.svc formatted APIs. This requires significant resources and MuleSoft support for some. Additionally, the licensing cost can be on the higher side for small organizations, but for my large organization, the cost is manageable. The biggest challenge when deploying Conga Sign is maintaining the solutions throughout the development environments. I have multiple sandboxes, production staff, validation parts, and UATs, and deploying each solution from one org to another can be quite challenging, requiring manual deployments and precision.
Kerry Shumake - PeerSpot reviewer
Program Caseworker at a performing arts with 51-200 employees
Has improved document tracking and team collaboration but formatting inconsistencies have caused delays
I find the new updated formatting and template system in DocuSign problematic. When I format and create content in their new updated system, the preview looks different from what I see during editing. I must take manual notes to adjust page breaks, add or remove content because it formats completely different between preview and editing screen. When moving content from Word, the formatting doesn't remain consistent. I preferred the classic editor. While there is a Word add-in that could potentially alleviate this issue, I don't have access to it due to system administration restrictions. This is my biggest challenge, making template creation more time-consuming than necessary. In DocuSign, when I have signatures on both the left-hand and right-hand side of the page, the spacing should remain consistent. Currently, they overlap when signed, forcing me to create a new line item for each signature, which unnecessarily lengthens the document.
report
Use our free recommendation engine to learn which eSignature (Electronic Signature) solutions are best for your needs.
908,800 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
14%
Manufacturing Company
13%
Construction Company
12%
Financial Services Firm
11%
Financial Services Firm
14%
Computer Software Company
8%
Government
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise12
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise5
 

Questions from the Community

What needs improvement with Conga Sign?
The only area for improvement I experienced while working on Conga Sign is that the setup is quite complex; the initial implementation takes some time. The integration can also be a bit time-consum...
What is your primary use case for Conga Sign?
I generally use Conga Sign to streamline the document and signing process, and it is quite user-friendly compared to any other signatory application or software. The integration capabilities with t...
What advice do you have for others considering Conga Sign?
Definitely, Conga Sign generally reduces the whole manual effort. The reduction is seen through numerous automated tasks; I have minimized manual effort significantly. As soon as the contract is re...
What is your experience regarding pricing and costs for DocuSign eSignature?
Our IT team handles all pricing aspects, including setup and licensing costs for DocuSign, so I don't have information about these details.
What needs improvement with DocuSign eSignature?
The biggest friction point I've hit with DocuSign is that I would like to get more training on it; there may be other features that would be helpful to me. I think if there were some more videos or...
What is your primary use case for DocuSign eSignature?
My main use case for DocuSign is approving documents and routing them through for approval. When I open DocuSign, typically the first thing I'm doing is uploading a document and then assigning appr...
 

Comparisons

 

Also Known As

No data available
DocuSign eSignature, CoSign, DocuSign eNotary
 

Overview

 

Sample Customers

Oodle Car Finance, InZone Industries, Allianz Care, Brightpearl
Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
Find out what your peers are saying about Conga Sign vs. DocuSign and other solutions. Updated: August 2026.
908,800 professionals have used our research since 2012.