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Conga Sign vs DocuSign comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Conga Sign
Ranking in eSignature (Electronic Signature)
4th
Average Rating
8.2
Number of Reviews
7
Ranking in other categories
No ranking in other categories
DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.6
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the eSignature (Electronic Signature) category, the mindshare of Conga Sign is 1.3%, down from 3.8% compared to the previous year. The mindshare of DocuSign is 31.6%, up from 31.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature)
 

Featured Reviews

Samy Saied - PeerSpot reviewer
Advanced functionalities have allowed us to streamline our document management processes
The most valuable feature is Conga’s advanced set of functionalities, which have developed over time, especially from Salesforce Classic to Lightning. Features like Conga Sign and enhancing documentation for business users have significantly improved our processes. It also provides flexibility, allowing for easy interaction with just a click of a button.
Timpa D Angaye - PeerSpot reviewer
Reduces paper, makes collecting signatures easy and offers helpful workflow capabilities
Resolution from customer service and their response rate in resolving issues needs to be improved. When a ticket is raised, customer service actually contacts you for resolution. The issue is that they hardly resolve anything for you. They rather refer you to their FAQ or other links with tutorials. This could be frustrating as you may expect technical assistance, however, what you get is a link to a tutorial that usually may not solve the issue that has been raised. Their technical support team should engage more with customers when tickets are raised.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Customers can use Conga Sign to drag and drop their signatures on documents."
"It integrates seamlessly with Conga Composer, making it simpler than if we had to connect Conga with DocuSign."
"The most valuable aspect of Conga Sign is its tight integration with the Salesforce ecosystem."
"The solution allows you to create a code for securing documents and provides various permissions, such as signature only, view only, and read-only."
"The most valuable feature is Conga’s advanced set of functionalities, which have developed over time, especially from Salesforce Classic to Lightning."
"The solution's most valuable feature in terms of configuration is the Write Back functionality."
"This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap."
"We can structure the signature."
"The most valuable feature of DocuSign is its ability to save time."
"You can customize how you want to use the solution."
"The solution is stable."
"The solution is reasonably priced."
"DocuSign is easy to use. I also like the document tracking features."
"What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online."
 

Cons

"I would like to see better initial setup assistance and improved documentation, which would make it easier for new users to understand and configure the solution."
"The documentation for Conga Sign could be improved."
"Sometimes, the tool creates an issue, and we have to go to the Conga Sign setup and reconnect it again."
"The integration of Conga Sign with Conga Composer could be better."
"The solution accepts only a few data types and not all data types."
"There is room for improvement in ensuring data residency compliance, as some clients express concerns about data processing transitioning to other servers."
"Resolution from customer service and their response rate in resolving issues needs to be improved."
"I would like for this solution to send me a copy of the signed document automatically."
"DocuSign's mobile application could be better. It has some compatibility issues."
"I could always use better security around the solution."
"Some people are not that computer-literate, and people don't understand the concept of the digital signature."
"The support is not accessible sometimes to African businesses."
"It should automatically be datestamped beside the signature."
"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."
 

Pricing and Cost Advice

Information not available
"The tool is expensive."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Computer Software Company
13%
Government
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Conga Sign?
If there was the ability to have some kind of warning or alert for sales reps, indicating that a contract is already out for signature before they send a second one, it would greatly reduce confusi...
What is your primary use case for Conga Sign?
We primarily use Conga Sign through our Salesforce integration when we send out contracts for sales. A small percentage, about one percent of our usage, is for internal purposes where we send docum...
What advice do you have for others considering Conga Sign?
I would recommend Conga Sign, especially for mid to small-sized organizations. If a company works around the firewall blocking issue, it is scalable and great to have both the composer and e-signat...
What is your experience regarding pricing and costs for DocuSign eSignature?
The tool is expensive. Many clients in Nigeria cannot afford the solution due to the exchange rate. If the vendor can create a pricing package that is flexible and suitable for our currency, it wil...
What needs improvement with DocuSign eSignature?
The support is not accessible sometimes to African businesses.
 

Comparisons

No data available
 

Also Known As

No data available
DocuSign eSignature, CoSign, DocuSign eNotary
 

Overview

 

Sample Customers

Oodle Car Finance, InZone Industries, Allianz Care, Brightpearl
Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
Find out what your peers are saying about Conga Sign vs. DocuSign and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.