DX Unified Infrastructure Management vs Dotcom-Monitor MetricsView Monitoring comparison

"MetricsView allows us to keep an eye on computer memory, internal network availability, processors, etc. Letting us know where our issues are coming from based on those numbers."

"It allows us to easily troubleshoot computer issues instead of calling a tech person or do the troubleshooting ourselves and taking the time to do it."

"It shows us not only when utilization is high, but also when it is low."

"It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network."

"The feature that we've found to be very helpful is the way the solution categorizes the devices to identify groups, groups of devices and clusters. This allows us to be aware of their position within the topology."

"It delivers our customers many metrics, so they may make decisions"

"I recall the initial setup being straightforward."

"It is the foundation for our monitoring solution."

"Technical support is great."

"MultiWAN and Balance service"

"This solution allows us to have an overview of the infrastructure and identify areas where the performance isn't optimal, or where upgrades could be carried out."

"An online app or download would be useful for the next release, possibly even a phone app that I could use to view my dashboard when I am stationed remotely."

"Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly."

"In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues."

"Reporting capability can be improved especially when it comes to availability."

"We would like to see automatic network topology."

"How we can get more native information from CA's solutions."

"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."

"We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so it's not a big issue."

"It is a little complex to use versus other softwares."

"The product-price ratio is better than other brands such as Fortinet or SonicWall."

"The license cost depends on the number of probes and robots."

"Reasonable setup cost and licensing prices."

"CAD $400,000 annually."

"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."

"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."