Executive SummaryUpdated on Oct 10, 2024
DX Unified Infrastructure Management and DX Performance Management compete in the enterprise IT monitoring and performance management category. DX Unified Infrastructure Management stands out with its broad feature set and scalability, making it more suited for diverse IT environments.
Features: DX Unified Infrastructure Management provides a wide array of monitoring probes, supports multi-tenancy, and offers integration with various platforms along with customization options. DX Performance Management specializes in network performance monitoring with proficient data visualization, and features dedicated dashboards and alerts to quickly pinpoint performance issues.
Room for Improvement: DX Unified Infrastructure Management users have expressed the need for improved customer support, better VMware monitoring, and enhanced reporting and dashboard features. DX Performance Management users highlight desires for better high availability, advanced network infrastructure monitoring features, and a more cohesive alert system.
Ease of Deployment and Customer Service: DX Unified Infrastructure Management supports hybrid cloud deployments, providing flexibility on-premises and in the cloud, though there are noted concerns about the quality of customer service, particularly post-acquisition. DX Performance Management is limited to on-premises deployment but is praised for outstanding customer service and technical support, maintaining a strong customer interaction reputation despite post-acquisition challenges.
Pricing and ROI: DX Unified Infrastructure Management is considered expensive, necessitating meticulous management of probe deployment for cost optimization, yet it is seen as a solid investment for extensive features. In contrast, DX Performance Management has a simpler licensing model with competitive pricing and flexible billing, offering good value, particularly when bundled with other CA products, while both deliver positive ROI, DX Unified Infrastructure Management demands proficient utilization of its capabilities for optimum value realization.
