DX Unified Infrastructure Management and Moogsoft operate in the IT operations management category. Moogsoft appears to have the upper hand due to its advanced AI capabilities and event correlation features, offering streamlined IT operations and incident management.
Features: DX Unified Infrastructure Management offers over 180 probes for extensive monitoring, scalability, and seamless integration for enterprise environments. Moogsoft provides advanced AI functionalities, event correlation, and noise reduction, improving operational efficiency and incident management.
Room for Improvement: DX Unified Infrastructure Management users express a need for improved customer support, network device monitoring, and customizable dashboards. Moogsoft users seek enhancements in integration options, user interface, and quicker support response times.
Ease of Deployment and Customer Service: DX Unified Infrastructure Management supports hybrid and on-premises environments but receives criticism for customer service. Moogsoft allows deployment on hybrid, private, and public clouds, with mixed reviews on customer support, posing challenges in accessing meaningful assistance.
Pricing and ROI: DX Unified Infrastructure Management is noted for potential cost concerns, yet provides justified pricing due to its extensive capabilities with recognized ROI through operational efficiency. Moogsoft is cost-effective with a competitive pay-as-you-go model, advantageous against competitors such as Splunk.
ROI depends on how we integrate our IT operations with Moogsoft, as it can reduce our workload, downtime, and resolution time effectively, ultimately delivering better solutions based on mean time to resolution.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
Sometimes Moogsoft experiences stability issues due to bugs or internal problems, leading to downtime.
Better support and more accessible resources are crucial.
Introducing machine learning and AI features would enhance Moogsoft, streamlining IT operations, incident detection, and response management.
I would like to see Moogsoft improve on coming up with some agentic solutions for whatever they have been able to automate.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
If you compare Moogsoft's pricing with some of the other combined solutions, they are not very cheap, but I don't think they are at the top end of the market either.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
Moogsoft offers various benefits, including incident response, reduced noise alert fatigue, increased availability and uptime, helping companies gain a better understanding of their IT environment, proactively addressing issues, and improving services.
The AIOps capabilities in Moogsoft, which it brings in with multiple data source support, are the most valuable features.
| Product | Market Share (%) |
|---|---|
| Moogsoft | 0.7% |
| DX Unified Infrastructure Management | 1.1% |
| Other | 98.2% |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 20 |
| Large Enterprise | 80 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 12 |
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
Moogsoft is an AI-based solution that ensures continuous availability and prevents downtime by utilizing machine learning and advanced correlation on your organization’s stack. Moogsoft detects incidents before they can escalate, notifies the proper response teams, and applies machine learning in order to understand patterns to help prevent similar issues in the future.
Moogsoft sits on top of an organization’s production stack and extends across automation, service management, log indexing, and notification tools. Algorithmic Noise Reduction automatically reduces event volumes to unique alerts without relying on rules, filters, or models. This enables teams to analyze all monitoring ecosystem events with no noise and no blind spots.
With Moogsoft extensive integration options, users can aggregate all their observable data into a single location and create automated workflows to detect and remediate incidents in third-party systems, ensuring their system remains unharmed. Moogsoft’s anomaly detection tools detect incidents as they emerge, allowing security teams to respond swiftly before they impact customers.
Teams can easily set up their own integrations using Moogsoft’s REST API and webhook. The solution provides guidance for each step, allowing users to import data from whatever tool they need with just a few mouse clicks.
Some of Moogsoft’s top features and benefits include:
Reviews from Real Users
Moogsoft stands out among its competitors for a number of reasons. A few major ones are its monitoring tools, its user-friendly interface, and its strong AI capabilities.
Vivek S., an O&M Lead at a communications service provider, writes, “The most valuable feature is the monitoring manager. Different components and different monitoring tools integrate with and send data to Moogsoft.
This is a user-friendly solution. It is very easy and very comfortable to use, with everything available on a single screen.
The AI component allows you to check previous cases and diagnose problems easily. It will show you what happened last time the same event occurred.”
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