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Eightfold Talent Intelligence Platform vs SmartRecruiters comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
Eightfold Talent Intelligence boosts talent engagement, hiring efficiency, cost reduction, diversity, and retention, offering significant ROI in recruitments.
Sentiment score
8.4
SmartRecruiters improved efficiency and cost-effectiveness, reducing hiring time and increasing user satisfaction with its intuitive design.
Eightfold Talent Intelligence Platform is expensive, but from the return on investment perspective, it is worth the investment.
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
 

Customer Service

Sentiment score
5.9
Eightfold's Talent Intelligence Platform boasts strong technical support and collaboration, but responsiveness varies, particularly for smaller companies.
Sentiment score
6.7
SmartRecruiters' support is praised for efficiency but faces criticism for ticketing; phone support is suggested for improvement.
My only criticism is about their implementation approach from buying to being live.
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
A lot of information is available online regarding Eightfold Talent Intelligence Platform.
MS Business Technology (STEM) | AI Supply Chain Solutions | Business Intellegence at a university with 10,001+ employees
 

Scalability Issues

Sentiment score
7.7
Eightfold Talent Intelligence Platform is highly scalable, supporting diverse clients with customization, but manual processes may challenge smaller organizations.
Sentiment score
7.0
SmartRecruiters is scalable and flexible, supporting diverse organizations globally with tailored capabilities for recruitment and internal mobility.
The solution is a better fit for enterprise.
MS Business Technology (STEM) | AI Supply Chain Solutions | Business Intellegence at a university with 10,001+ employees
Eightfold Talent Intelligence Platform is significant in terms of scalability.
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
 

Stability Issues

Sentiment score
8.5
Eightfold Talent Intelligence Platform is highly stable, reliably operational with few issues, earning praise for its dependability.
Sentiment score
8.1
SmartRecruiters is a reliable ATS with occasional minor issues, praised for stability and consistent performance in recruitment.
 

Room For Improvement

Enhance Eightfold's platform by improving navigation, customization, and integration while focusing on user feedback and technology connectivity.
SmartRecruiters faces challenges in accessibility, integration, user experience, compliance, and requires improvements in tech support and feature robustness.
They were outsourcing their implementation to third parties before you then re-engaged with them, which created a disconnect in terms of the implementation and integration into your overall IT architecture.
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
I think scalability is there for a large corporation, but for the corporation size that we were using, it wasn't feasible.
MS Business Technology (STEM) | AI Supply Chain Solutions | Business Intellegence at a university with 10,001+ employees
 

Setup Cost

Eightfold Talent Intelligence Platform offers competitive pricing with comprehensive features valued despite being perceived as costly by some.
SmartRecruiters pricing starts at $10,000 annually, varies by size and features, but offers discounts for non-profits.
 

Valuable Features

Eightfold Talent Intelligence Platform accelerates hiring with AI-driven skill matching, boosting diversity and integration in talent acquisition.
SmartRecruiters provides an intuitive interface, effective sourcing, integration, and customization, making it adaptable and suitable for diverse organizations.
What I find valuable about Eightfold Talent Intelligence Platform is that you integrate your data from skills and job architecture into one platform, and the power of their algorithms are the strongest that I have seen, with no other competitor enabling you to do things in a single platform.
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
From my perspective, one of the most valuable aspects of Eightfold Talent Intelligence Platform was the talent matching and employee game planning of future roles.
MS Business Technology (STEM) | AI Supply Chain Solutions | Business Intellegence at a university with 10,001+ employees
 

Categories and Ranking

Eightfold Talent Intelligen...
Ranking in Talent Acquisition
4th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
12
Ranking in other categories
Talent Management (7th), Talent Intelligence (1st), AI-Recruiting (1st)
SmartRecruiters
Ranking in Talent Acquisition
7th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
15
Ranking in other categories
Applicant Tracking and Recruiting Software (1st)
 

Mindshare comparison

As of January 2026, in the Talent Acquisition category, the mindshare of Eightfold Talent Intelligence Platform is 5.5%, up from 3.9% compared to the previous year. The mindshare of SmartRecruiters is 2.6%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Talent Acquisition Market Share Distribution
ProductMarket Share (%)
Eightfold Talent Intelligence Platform5.5%
SmartRecruiters2.6%
Other91.9%
Talent Acquisition
 

Featured Reviews

reviewer2778708 - PeerSpot reviewer
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
Integrates job architecture and skills data to support strategic workforce planning
What I find valuable about Eightfold Talent Intelligence Platform is that you integrate your data from skills and job architecture into one platform, and the power of their algorithms are the strongest that I have seen, with no other competitor enabling you to do things in a single platform. It also provides the ability to API connect into your HR information system, whether it be Workday, Oracle, or SuccessFactors, giving you much more AI enablement and more connection with external data, showing you how things are trending that better inform your internal decisions. The predictive analytics of Eightfold is strong. The reason for that is because of the way in which their algorithms are built on the basis of data that is looking at how you generate, in essence, career mobility, which makes them stronger than others. Because they work on a quarterly product development life cycle, what I have heard indicates that Eightfold is always going to be three years ahead of your HR information systems that are trying to add this capability into their platform.
Anudeep Kamuni - PeerSpot reviewer
Global Lead - TA ops & Analytics | Strategy Growth & Leadership at a recreational facilities/services company with 10,001+ employees
Efficiently automates tasks but lacks certain features in terms of usability
There are a couple of areas of improvement. SmartRecruiter lacks certain features in terms of usability. For instance, we cannot move candidate profiles, interview feedback, notes, and activities related to one candidate when transitioning from one job to another. We have to manually copy and paste everything for that specific candidate. This is a significant drawback. Additionally, the filters are not accurate. The results are inaccurate when filtering multiple criteria, such as country and hiring manager. This level of inaccuracy is unexpected for an application, especially for smaller organizations. It should have been corrected easily. Moreover, the CRM module lacks video reporting capabilities. These are some the biggest improvement I would like to see.
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881,082 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
11%
Performing Arts
11%
Comms Service Provider
11%
Comms Service Provider
11%
Healthcare Company
10%
Government
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise9
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise8
 

Questions from the Community

What do you like most about eightfold.ai?
Stability is fantastic. In the two years we've used it, I've only experienced one outage.
What needs improvement with eightfold.ai?
What I would say could be enhanced about Eightfold Talent Intelligence Platform is their implementation approach, as there is absolutely no question about the functional capability of the platform....
What is your primary use case for eightfold.ai?
I am an end user of Eightfold Talent Intelligence Platform. In my previous company, I was using Eightfold Talent Intelligence Platform's Talent Management module, which also included Job Intelligen...
Ask a question
Earn 20 points
 

Overview

 

Sample Customers

Information Not Available
Atlassian, Aol, IBM, Napa, Skechers
Find out what your peers are saying about Eightfold Talent Intelligence Platform vs. SmartRecruiters and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.