

SmartRecruiters and SAP SuccessFactors compete in the HR management software category. SmartRecruiters appears to have an edge in user-friendliness and candidate management capability, whereas SAP SuccessFactors excels in providing comprehensive HR management solutions for larger enterprises.
Features: SmartRecruiters is noted for its simple interface, candidate management features, and diverse sourcing tools, making it ideal for smaller organizations. SAP SuccessFactors offers comprehensive HR management solutions with modularity, talent management, and HR analytics capabilities, suitable for complex large-scale operations.
Room for Improvement: SmartRecruiters faces challenges with global implementation limitations, regional integration issues, and the lack of AI and college recruiting applications. SAP SuccessFactors could improve in providing more agile integration, enhanced analytics, and a better user-friendly experience in reporting and customization.
Ease of Deployment and Customer Service: SmartRecruiters benefits from easy public cloud deployment but encounters issues with technical support responsiveness. SAP SuccessFactors also offers public cloud deployment, with mixed feedback on technical support efficiency. Some users appreciate its responsiveness, while others find it slow and cumbersome.
Pricing and ROI: SmartRecruiters is perceived as expensive but offers a significant ROI, especially for organizations with high recruitment intensity. SAP SuccessFactors, though costly, provides modular pricing flexibility that benefits larger companies, offering a comprehensive feature set that translates into lasting benefits and ROI.
Since they have a lot of understanding about HR metrics and KPIs, they understand what the expectations are.
SAP SuccessFactors is 100 percent reliable and one of the biggest in the market.
We have implemented it for 25,000 employees, scaling from 7,000 to 25,000 using the same set of rules, and it was not difficult.
I hardly ever encounter any stability issues, as SAP SuccessFactors is very good and stable.
The solution is absolutely stable.
There were challenges in the initial stage, but now it is fine.
They should implement soft connectors through a marketplace for virtual learning integration with platforms such as Teams, Cisco, and Webex, rather than relying on hard connectors using APIs.
Advisories can only be placed at the bottom, which is less effective as employees may not scroll down to see them.
Workforce analytics is still challenging due to customizations. It does not provide flexibility in terms of analytics, and we have to customize extensively.
The licensing cost is not expensive now.
Pricing is a bit high and on the higher side.
The licensing costs are quite high, which is a typical scenario for such solutions.
We also created many in-house reports according to our specific requirements with the help of this tool, which was a really big game changer for us.
The best features of SAP SuccessFactors are workflows, the storyboard, the workforce analytics, and customization in terms of doing those portlets and MDIs, which are much simpler.
SAP SuccessFactors has advantages in providing AI-driven initiatives such as candidate screening and matching features within the recruitment module.
| Product | Market Share (%) |
|---|---|
| SAP SuccessFactors | 15.7% |
| SmartRecruiters | 2.6% |
| Other | 81.7% |

| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 13 |
| Large Enterprise | 69 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 4 |
| Large Enterprise | 8 |
SAP SuccessFactors is an AI-powered, cloud-based HR suite supporting over 100 countries, providing real-time insights and integrated solutions across core HR, payroll, talent, learning, analytics, and employee experience.
Trusted by over 10,000 organizations, SAP SuccessFactors elevates people processes, decisions, and experiences by empowering employees. It offers AI-driven tools enhancing self-service, learning, performance, and development, unifying people and skills data to align talents with business goals. The platform ensures compliance with legal updates and speeds up results using HR best practices and a robust partner network. Its modular design, seamless integration, and mobile access stand out, supporting global accessibility and talent management. Role-based permissions and automated compliance offer flexibility and security, catering to diverse industries.
What are the most important features of SAP SuccessFactors?Organizations implement SAP SuccessFactors for Performance Management, Talent Acquisition, Learning, and HR core functions, streamlining recruitment, onboarding, records management, goal setting, and performance evaluation. It extends to time management, compensation, and talent development, integrating across geographies for centralized data management, reporting, and analytics, enhancing HR operations and employee engagement.
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