Elastic Observability vs Infraon IMS comparison

Why PeerSpot?

Elastic and EverestIMS are both solutions in the IT Infrastructure Monitoring category. Elastic is ranked #13 with an average rating of 9.0, while EverestIMS is ranked #55. Elastic holds a 1.3% mindshare in IM, compared to EverestIMS’s 0.9% mindshare. Additionally, 88% of Elastic users are willing to recommend the solution, compared to 100% of EverestIMS users who would recommend it.

Elastic Observability

Read 29 Elastic Observability reviews

11,859 Views
4,744 Comparison Views

88% willing to recommend

Infraon IMS

Read 8 Infraon IMS reviews

3,788 Views
2,386 Comparison Views

100% willing to recommend

Elastic Observability

Infraon IMS

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Infraon IMS and Elastic Observability compete in IT infrastructure management and application performance monitoring. Elastic Observability offers superior analytical capabilities, making it more appealing for users seeking comprehensive data insights, despite its higher cost.

Features: Infraon IMS provides customizable, real-time monitoring with centralized dashboards and integrated features. It allows for efficient network resource management with event visualization and drill-down capabilities. Elastic Observability offers extensive logging and performance monitoring using Kibana and various plugins. The product integrates well with existing systems and offers strong search functionality.

Room for Improvement: Infraon IMS could enhance its reporting features and integration with helpdesk systems, along with an improved GUI. Adding predictive analytics and AI-based features would strengthen its offering. Elastic Observability's APM needs better visualization and more comprehensive monitoring features. The manual configurations and non-standard metrics visualization need simplification, along with improved machine learning capabilities to ease the learning curve.

Ease of Deployment and Customer Service: Infraon IMS primarily offers on-premises deployment with responsive support, though faster response times would be beneficial. Elastic Observability supports hybrid and cloud environments, offering deployment flexibility. Technical support relies more on its extensive documentation than direct assistance.

Pricing and ROI: Infraon IMS offers competitive pricing with flexible licensing and proven time-saving benefits, resulting in positive ROI. Elastic Observability, though more expensive, provides valuable features at variable costs based on usage and volume. Despite its affordability compared to competitors like Dynatrace, pricing adjustments could better serve small businesses.

To learn more, read our detailed Elastic Observability vs. Infraon IMS Report (Updated: September 2026).

Buyer's Guide

Elastic Observability vs. Infraon IMS

September 2026

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Helped 913,806 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Elastic Observability

Ranking in IT Infrastructure Monitoring

13th

Ranking in Cloud Monitoring Software

11th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (10th), Log Management (14th), Container Monitoring (6th)

Infraon IMS

Ranking in IT Infrastructure Monitoring

55th

Ranking in Cloud Monitoring Software

50th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (82nd), Server Monitoring (32nd)

Mindshare comparison

As of September 2026, in the IT Infrastructure Monitoring category, the mindshare of Elastic Observability is 1.3%, down from 3.1% compared to the previous year. The mindshare of Infraon IMS is 0.9%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
Elastic Observability	1.3%
Infraon IMS	0.9%
Other	97.8%

IT Infrastructure Monitoring

Featured Reviews

Stefan Decuypere

Technology Consultant at Hybrid software

Real-time dashboards and visual insights have streamlined issue analysis and monitoring

After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system, I know what it costs but am not directly involved in cost-benefit evaluations or maintenance, which is handled by another team. I develop the visual representation of the data and frankly, I don't see major gaps in my application or anything I would really miss; I appreciate the fast pace of the developments that have occurred in the last couple of years. Regarding room for improvement in Elastic Observability, I would have preferred built-in tools to manage the indexes on deployment for better visual representation, as the initial feedback regarding system performance and data storage was fairly primitive and lacking.

Read full review

it_user1734441

Networking Head at Birla Corporation Ltd

Good statistical reporting, provides alerts via email, helpful support

The reporting capabilities are good. We have to manually configure reports based on what data we require. For example, it can show the downtime for uptime for a device. Once we configure the profile for each report, we can download it. We use Infraon to automatically trigger processes to help resolve issues when they are detected. For example, it will automatically raise a ticket and send an email to our ISP when it detects that a link is down. When a process is triggered automatically, we run one of the pre-configured scripts. We have not created any of the scripts ourselves but rather, only use the ones that are provided. These scripts are important because we use them for generating reports and emailing alerts, which are also used for auditing purposes. For example, our IT department has been improved because Infraon automatically creates reports that show our site uptime and downtime. We can see which site has more bandwidth utilization, link utilization, and link problems. It will show us what other devices are in the environment, which ones we need to replace, and how many sessions are being created. This solution assists us with our billing because we have many critical locations, and these need to have one hundred percent uptime, every month of the year. We generate reports monthly, quarterly, and yearly, which we then submit to management to cite the total uptime. Based on this, the billing is done. With respect to the learning curve, this tool is easy to learn because there is a lot of training material included. I suggest that the entire team learn to use it, rather than just one person, because it will make the tool more effective for the organization.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The price is very less expensive compared to the other solutions."

"Elastic Observability is highly stable; we ingested nearly 170 million records in the system and we have tested it, and you get your reports and dashboards within a few seconds, so it doesn't take much time."

"From my experience with several major customers, the most valued feature of Elastic is its log analytics capabilities."

"All the features that we use, such as monitoring, dashboarding, reporting, the possibility of alerting, and the way we index the data, are important."

"It is very stable, and I would rate it ten out of ten based on my interaction with it."

"Good design and easy to use once implemented."

"The customizable dashboards in Elastic Observability allow us to group relevant data to specific aspects of our solution, giving us around 20 interlinked dashboards which provide an overview, and if one aspect shows weird behavior, we can focus on that specific aspect of our software with a dedicated dashboard."

"It's easy to deploy, and it's very flexible."

More Elastic Observability pros

"We have definitely seen ROI since we first implemented Infraon, three years ago, as it has given us clarity and helped us with compliance during audits."

"It is a stable product; after the initial configuration, you don't have to tweak it much, and all systems of Everest IMS work perfectly."

"Overall, it's a wonderful one-stop ITSM solution for infrastructure."

"If you are looking for the best product with the best price, Infraon is the best product."

"Infraon IMS allows us to do several things from a single window, which is important to us."

"With Infraon, everything is already built-in so you are able to plug-and-play with the system."

"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."

"The backup, restore, and comparison features are all good."

More Infraon IMS pros

Cons

"When I go to the portal, I do not see many insights on the endpoints or where there could be latencies."

"The auto-discovery isn't nearly as good. That's a big portion of it. When you drop the agent onto the JVM and you're trying to figure things out, having to go through and manually do all that is cumbersome."

"Elastic Observability’s price could be improved."

"I would advise others to use a different solution than Elastic APM."

"Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira."

"Elastic support really struggles in complex situations to resolve issues."

"I would have preferred built-in tools to manage the indexes on deployment for better visual representation, as the initial feedback regarding system performance and data storage was fairly primitive and lacking."

"With Elastic, you need to code and program more things compared to Dynatrace."

More Elastic Observability cons

"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."

"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."

"We have enquired if there are any possibilities of monitoring non-IPBS devices."

"Email support is a bit slow. Once you drop an email, it takes time."

"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."

"The GUI is in need of improvement. It is not drag-and-drop or easy to use."

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets."

More Infraon IMS cons

Pricing and Cost Advice

"So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."

"The product’s pricing needs improvement."

"We have been using the open-source version."

"Users have to pay for some features, like the alerts on different channels, because they are unavailable in different source versions."

"We will buy a premium license after POC."

"Since we are a huge company, Elastic Observability is an affordable solution for us."

"One needs to pay for the licenses, and it is an annual subscription model right now."

"Elastic Observability is cheaper than other similar solutions, such as Dynatrace. Its license calculation is based on various factors like data volume and physical infrastructure, particularly related to RAM capacity."

More Elastic Observability pricing and cost advice

"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."

"Licensing is calculated on a per-user basis."

"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."

"The pricing is reasonable, given the features that they provide."

"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."

"I think that the pricing for this solution is reasonable and varies by number of devices."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

Comms Service Provider

Manufacturing Company

15%

Financial Services Firm

14%

Outsourcing Company

14%

Comms Service Provider

13%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for Elastic Observability?

The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...

See all answers

What needs improvement with Elastic Observability?

See all answers

What is your primary use case for Elastic Observability?

My use case for Elastic Observability is observability, as we upload our customers' data, including logs, and when there is an issue, we can analyze what went wrong.

See all answers

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

Comparisons

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Compared 4% of the time

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Compared 4% of the time

New Relic vs Elastic Observability

Compared 3% of the time

Datadog vs Elastic Observability

Compared 3% of the time

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Nagios XI vs Infraon IMS

Compared 7% of the time

Zabbix vs Infraon IMS

Compared 7% of the time

Equinix IBX SmartView vs Infraon IMS

Compared 4% of the time

Instana Infrastructure Monitoring vs Infraon IMS

Compared 3% of the time

Splunk Observability Cloud vs Infraon IMS

Compared 3% of the time

More Infraon IMS Competitors

Product Reports

Buyer's Guide

Elastic Observability

September 2026

Download Elastic Observability product report

Buyer's Guide

Infraon IMS

September 2026

Download Infraon IMS product report

Also Known As

No data available

Everest IMS

Overview

Elastic Observability offers a comprehensive suite for log analytics, application performance monitoring, and machine learning. It integrates seamlessly with platforms like Teams and Slack, enhancing data visualization and scalability for real-time insights.

Elastic Observability is designed to support production environments with features like logging, data collection, and infrastructure tracking. Centralized logging and powerful search functionalities make incident response and performance tracking efficient. Elastic APM and Kibana facilitate detailed data visualization, promoting rapid troubleshooting and effective system performance analysis. Integrated services and extensive connectivity options enhance its role in business and technical decision-making by providing actionable data insights.

What are the most important features of Elastic Observability?

Centralized Logging: Streamlines the collection, analysis, and storage of log data.
Powerful Search: Provides robust search capabilities for quick access to relevant information.
Scalability: Supports growing data needs across diverse environments.
Real-time Telemetry: Ensures up-to-date insights and monitoring.
Platform Integration: Seamlessly connects with services like Teams and Slack.
Data Visualization: Enhances visibility with Elastic APM and Kibana.

What benefits and ROI should users explore in reviews?

Cost-effectiveness: Offers significant savings through efficient data management.
Rapid Incident Response: Minimizes downtime with quick troubleshooting tools.
Comprehensive Insights: Supports better business decisions with detailed data analysis.
Performance Tracking: Enables assessment of system effectiveness and improvements.

Elastic Observability is employed across industries for critical operations, such as in finance for transaction monitoring, in healthcare for secure data management, and in technology for optimizing application performance. Its data-driven approach aids efficient event tracing, supporting diverse industry requirements.

Elastic

Infraon IMS offers network monitoring with real-time dashboards, customizable GUIs, and integrated tools, supporting device management and workflow automation efficiently.

Infraon IMS delivers stable performance with features tailored for easy customization and detailed network management. Users benefit from real-time monitoring through role-based dashboards and integrated ticketing tools. However, improvements in reporting, GUI usability, and AI integration are needed. Challenges include monitoring non-IPBS devices and improving connectivity visibility. Users require seamless Infraon Desk integration, ease of device addition, and enhanced topology views.

What are the key features of Infraon IMS?

Stable Performance: Provides consistent network oversight.
Customizable Dashboards: Role-based, interactive GUIs for tailored views.
Real-Time Monitoring: Comprehensive network visibility and alerts.
Workflow Automation: Streamlines operational processes.
Configuration Backup: Ensures data integrity and easy recovery.
Granular Reporting: Delivers detailed insights and analysis.
Intuitive Interface: Enhances user interaction and experience.
Quick Device Discovery: Facilitates effective network management.
Email Alerts: Keeps users informed on device status.
CSV Upload: Manages high-volume device data efficiently.

What benefits do users find in Infraon IMS?

Centralized Access: Simplifies firewall and device management.
Enhanced IT Management: Improved monitoring of uptime, downtime, and utilization.
Flexible Deployment: Support for global locations with cloud and on-premises options.
Link Monitoring Automation: Boosts operational efficiency.

In industries like IT infrastructure and data center management, Infraon IMS is utilized for network monitoring and managing key components such as leased lines and firewalls. Its capabilities aid diverse geographical locations in overseeing data centers, offering centralized monitoring and access to critical infrastructure.

EverestIMS

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc.

Buyer's Guide

Elastic Observability vs. Infraon IMS

September 2026

Free Report: Elastic Observability vs. Infraon IMS

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