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Elastic Observability vs Loom Systems comparison

Elastic and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Elastic is ranked #15 with an average rating of 9.0, while ServiceNow is ranked #64. Elastic holds a 1.3% mindshare in IM, compared to ServiceNow’s 0.5% mindshare. Additionally, 88% of Elastic users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.
Elastic Observability
Read 29 Elastic Observability reviews
  • 10,718 Views
  • 4,287 Comparison Views
88% willing to recommend
Loom Systems
Read 4 Loom Systems reviews
  • 1,445 Views
  • 1,257 Comparison Views
80% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Loom Systems and Elastic Observability are competing in the monitoring solutions category. Elastic Observability holds the advantage with robust features and perceived value for the price, while Loom Systems offers better pricing and customer support.

Features: Loom Systems provides predictive analytics, AI-driven insights, and preemptive problem-solving. Elastic Observability offers comprehensive data analytics, real-time monitoring, and broader analytics insights.

Room for Improvement: Loom Systems could enhance its data analytics depth, expand integration capabilities, and offer more flexible deployment options. Elastic Observability could improve its user interface simplicity, reduce initial setup complexity, and optimize resource allocation efficiency.

Ease of Deployment and Customer Service: Loom Systems has a straightforward deployment process and strong customer support, minimizing setup complexity. Elastic Observability leverages the Elastic Stack for deployment, which may require more initial setup but benefits from flexibility and documentation.

Pricing and ROI: Loom Systems attracts with lower setup costs and faster ROI through simplified operations. Elastic Observability may need higher initial investment but offers value through its depth and scalability.

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To learn more, read our detailed Elastic Observability vs. Loom Systems Report (Updated: June 2026).
Buyer's Guide
Elastic Observability vs. Loom Systems
June 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Elastic Observability
Ranking in IT Infrastructure Monitoring
15th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
Application Performance Monitoring (APM) and Observability (11th), Log Management (16th), Container Monitoring (6th), Cloud Monitoring Software (11th)
Loom Systems
Ranking in IT Infrastructure Monitoring
64th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
Anomaly Detection Tools (5th)
 

Mindshare comparison

As of June 2026, in the IT Infrastructure Monitoring category, the mindshare of Elastic Observability is 1.3%, down from 3.6% compared to the previous year. The mindshare of Loom Systems is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
Elastic Observability1.3%
Loom Systems0.5%
Other98.2%
IT Infrastructure Monitoring
 

Featured Reviews

Mohammed-Abdelalim - PeerSpot reviewer
Mohammed-Abdelalim
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
Has provided powerful customization for unique monitoring needs but needs more out-of-the-box capabilities
In my opinion, the best features of Elastic Observability are their flexibility to integrate with other existing systems and the ability to build a unified monitoring tool that can integrate with existing ones and end-to-end user journeys which require a lot of customizations. The greatest feature in Elastic is the ability to customize. This is similar to my comments about customizable dashboards in Elastic because it's visible to the analyst. However, it's very great. Customizing these dashboards can meet the customer's specific use cases and specific stories that they have in their environment, their special environment that doesn't look like other environments. The dashboarding in Elastic is highly customizable to the level of logos. If the customer wants his company logo in the dashboard, it can be done.
Read full review
Keerthi Kumar Sangaraju - PeerSpot reviewer
Keerthi Kumar Sangaraju
Technology Manager at a tech services company with 10,001+ employees
Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident
What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Elastic provides built-in features for queries and report generation. It's a very good tool for monitoring integration capabilities."
"I recommend Elastic Observability for its completeness of vision and wide ecosystem."
"For full stack observability, Elastic is the best tool compared with any other tool like New Relic or AppDynamics or Dynatrace."
"The product has connectors to many services."
"The solution allows us to dig deep into data."
"Elastic Observability is highly stable; we ingested nearly 170 million records in the system and we have tested it, and you get your reports and dashboards within a few seconds, so it doesn't take much time."
"The ability to ensure that the data is searchable and maintainable is highly valuable for our purposes."
"Its diverse set of features available on the cloud is of significant importance."
More Elastic Observability pros
"The RFS portion of the solution is the product's most valuable feature."
"Bringing Loom in ensures that the incident process, request process, change, all of these processes are improved."
"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."
"The solution is very scalable; a company wouldn't have any issues expanding it if they needed to, and we have a few thousand users on the solution."
"You can develop your own apps within Loom, and they can be configured very simply."
"The solution is absolutely scalable."
"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."
 

Cons

"The cost must be made more transparent."
"There is room for improvement regarding its APM capabilities."
"The tool's scalability involves a more complex implementation process. It requires careful calculations to determine the number of nodes needed, the specifications of each node, and the configuration of hot, warm, and cold zones for data storage. Additionally, managing log retention policies adds further complexity. The solution's pricing also needs to be cheaper."
"When opening tickets, we cannot use our team mailbox."
"Simplifying the parsing of logs and manual efforts would also be beneficial."
"More web features could be added to the product."
"I would advise others to use a different solution than Elastic APM."
"Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira."
More Elastic Observability cons
"The reporting is a bit weak. They should work to improve this aspect of the product."
"The change management within the solution needs to be improved. There needs to be more process automation."
"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with."
"The reporting is a bit weak."
"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."
"What's lacking in Loom Systems is the level of priority for each incident."
 

Pricing and Cost Advice

"There are two types: cloud and SaaS. They charge based on data ingestion, ingest rate, hard retention, and warm retention. I believe it costs around $25,000 annually to ingest 30GB of data daily. That is the SaaS version. There is also a self-managed license where the customer manages their own infrastructure on-prem. In such cases, there are three license tiers that respectively cost $5,000 annually per node, $7,000 per node, and $12,500 per node."
"So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."
"Elastic Observability is cheaper than other similar solutions, such as Dynatrace. Its license calculation is based on various factors like data volume and physical infrastructure, particularly related to RAM capacity."
"One needs to pay for the licenses, and it is an annual subscription model right now."
"Since we are a huge company, Elastic Observability is an affordable solution for us."
"Users have to pay for some features, like the alerts on different channels, because they are unavailable in different source versions."
"Elastic Observability's pricing could be better for small-scale users."
"The product is not that cheap."
More Elastic Observability pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
11%
Government
7%
Manufacturing Company
7%
Construction Company
22%
Computer Software Company
10%
Financial Services Firm
10%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise16
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Elastic Observability?
The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...
See all answers
What needs improvement with Elastic Observability?
After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system,...
See all answers
What is your primary use case for Elastic Observability?
My use case for Elastic Observability is observability, as we upload our customers' data, including logs, and when there is an issue, we can analyze what went wrong.
See all answers
Ask a question
Earn 20 points
 

Comparisons

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New Relic vs Elastic Observability
Compared 4% of the time
Splunk AppDynamics vs Elastic Observability Logo
Splunk AppDynamics vs Elastic Observability
Compared 4% of the time
Datadog vs Elastic Observability Logo
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Compared 4% of the time
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Compared 17% of the time
Moogsoft vs Loom Systems Logo
Moogsoft vs Loom Systems
Compared 12% of the time
OpsRamp vs Loom Systems Logo
OpsRamp vs Loom Systems
Compared 11% of the time
BigPanda vs Loom Systems Logo
BigPanda vs Loom Systems
Compared 10% of the time
PRTG Network Monitor vs Loom Systems Logo
PRTG Network Monitor vs Loom Systems
Compared 3% of the time
More Loom Systems Competitors
 

Product Reports

Buyer's Guide
Elastic Observability
June 2026
Elastic Observability reportDownload Elastic Observability product report
Buyer's Guide
IT Infrastructure Monitoring
June 2026
Loom Systems reportDownload Loom Systems product report
 

Overview

Elastic Observability offers a comprehensive suite for log analytics, application performance monitoring, and machine learning. It integrates seamlessly with platforms like Teams and Slack, enhancing data visualization and scalability for real-time insights.

Elastic Observability is designed to support production environments with features like logging, data collection, and infrastructure tracking. Centralized logging and powerful search functionalities make incident response and performance tracking efficient. Elastic APM and Kibana facilitate detailed data visualization, promoting rapid troubleshooting and effective system performance analysis. Integrated services and extensive connectivity options enhance its role in business and technical decision-making by providing actionable data insights.

What are the most important features of Elastic Observability?
  • Centralized Logging: Streamlines the collection, analysis, and storage of log data.
  • Powerful Search: Provides robust search capabilities for quick access to relevant information.
  • Scalability: Supports growing data needs across diverse environments.
  • Real-time Telemetry: Ensures up-to-date insights and monitoring.
  • Platform Integration: Seamlessly connects with services like Teams and Slack.
  • Data Visualization: Enhances visibility with Elastic APM and Kibana.
What benefits and ROI should users explore in reviews?
  • Cost-effectiveness: Offers significant savings through efficient data management.
  • Rapid Incident Response: Minimizes downtime with quick troubleshooting tools.
  • Comprehensive Insights: Supports better business decisions with detailed data analysis.
  • Performance Tracking: Enables assessment of system effectiveness and improvements.

Elastic Observability is employed across industries for critical operations, such as in finance for transaction monitoring, in healthcare for secure data management, and in technology for optimizing application performance. Its data-driven approach aids efficient event tracing, supporting diverse industry requirements.

Elastic

Loom Systems is recognized for its flexibility in RFS and infrastructure monitoring, catering to IT service management. It aids in app creation and configuration, particularly useful for incident management and service desk operations.

Offering user-friendly functionality throughout the software development lifecycle, Loom Systems is valued for its adaptable capabilities in creating tailored implementations. While features like change and configuration management can be challenging, Loom Systems still stands out for its ease of use. Its platform, though resource-intensive initially, integrates with other tools, supporting IT challenges like automation and root cause analysis.

What are the key features of Loom Systems?
  • RFS Flexibility: Provides adaptable RFS options tailored to varied monitoring needs.
  • Infrastructure Monitoring: Allows comprehensive monitoring of IT infrastructure.
  • App Creation Platform: Facilitates easy development of customized applications.
  • Change Management: Though challenging, its management capabilities are integral.
  • Integration Capabilities: Supports integration with existing tools for seamless operation.
What benefits and ROI should users consider?
  • Enhanced IT Service Management: Facilitates efficient management of incident requests and problem resolution.
  • Versatile Use Cases: Supports diverse functions from asset management to security and HR modules.
  • Automation and Ease of Use: Simplifies deployment and migration processes while enabling automation.
  • Adaptable Implementations: Offers flexibility for custom solutions catering to enterprise needs.
  • Scalability: Suitable for medium to large enterprises with support for expansion.

In specific industries, Loom Systems is deployed predominantly for IT service management, asset management, and incident management. Medium to large enterprises use it for tasks such as implementation and automation, with additional security and HR capabilities. While smaller enterprises might consider cost, its robust features make it a preferred choice for IT tasks.

ServiceNow
 

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
Buyer's Guide
Elastic Observability vs. Loom Systems
June 2026
Free Report: Elastic Observability vs. Loom Systems
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