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DX Unified Infrastructure Management vs Loom Systems comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DX Unified Infrastructure M...
Ranking in IT Infrastructure Monitoring
36th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
120
Ranking in other categories
Network Monitoring Software (55th), Server Monitoring (20th), Cloud Monitoring Software (29th), AIOps (23rd)
Loom Systems
Ranking in IT Infrastructure Monitoring
65th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
Anomaly Detection Tools (4th)
 

Mindshare comparison

As of August 2026, in the IT Infrastructure Monitoring category, the mindshare of DX Unified Infrastructure Management is 1.5%, up from 0.7% compared to the previous year. The mindshare of Loom Systems is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
DX Unified Infrastructure Management1.5%
Loom Systems0.5%
Other98.0%
IT Infrastructure Monitoring
 

Featured Reviews

ON
Solution Architect at SA Consulting
Helps us provide visibility into network performance, capacity planning, and cost analysis
Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly. Customers would benefit from improved training material for integration with other products. The solution's pricing is high and needs to be reconsidered, and the technical support should improve to provide more accessible and open information.
Keerthi Kumar Sangaraju - PeerSpot reviewer
Technology Manager at a tech services company with 10,001+ employees
Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident
What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you."
"One of the most valuable features would be the out-of-the-box capability; it's extremely capable from day one, not a lot of customization is required in order to implement it within your environment, and I think that's just a huge resource win from a time-measurement perspective."
"Through action automation (using NAS and robot actions) we got reduced operational effort, improved operative tasks, and optimization of resources."
"We gave them a tool that can give them everything they wanted, that they never had before."
"The valuable features are that it monitors our infrastructure, our servers, network devices, and applications proactively, helps us to prevent problems, and CA UIM tells us how to do that."
"We are able to configure alert by client requirements and can see those alert with a lot of detail."
"It is reliable when it comes to monitoring."
"It provides us with great detailed information that can be easily reported and delivered to customers."
"The RFS portion of the solution is the product's most valuable feature."
"Bringing Loom in ensures that the incident process, request process, change, all of these processes are improved."
"The solution is very scalable; a company wouldn't have any issues expanding it if they needed to, and we have a few thousand users on the solution."
"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."
"The solution is absolutely scalable."
"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."
"You can develop your own apps within Loom, and they can be configured very simply."
 

Cons

"The NAS probe has a performance issue. When there is huge number of incoming events, NAS fails to process them."
"It requires a very skilled team to be able to deploy that application, and if you don’t invest in training and don’t go over a long training period, you might find it difficult to deploy."
"It needs a little bit more functionality in the Admin Console."
"A lot of the admin is web-based. Having the web-admin portal be a bit more scalable and adding the feature of responsive decision-making process, it would be of benefit to us and I’m sure to others as well."
"I would really like to see HTML5. I spoke with a couple of developers about it. I'd also like to see additional monitoring so we can push rules a little bit easier."
"I think it can be improved by a greater provision of specialized technical support, as there are very few trained personnel there."
"We had to do some work to make what was more of a business class solution work at the enterprise level."
"Its integration to CA's SOI (manager of manager), the out of the box connector release by CA is disappointing."
"What's lacking in Loom Systems is the level of priority for each incident."
"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."
"The reporting is a bit weak. They should work to improve this aspect of the product."
"The change management within the solution needs to be improved. There needs to be more process automation."
"The reporting is a bit weak."
"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with."
 

Pricing and Cost Advice

"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
"Reasonable setup cost and licensing prices."
"The product-price ratio is better than other brands such as Fortinet or SonicWall."
"The license cost depends on the number of probes and robots."
"CAD $400,000 annually."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Construction Company
15%
Outsourcing Company
11%
Manufacturing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise20
Large Enterprise80
No data available
 

Questions from the Community

What is your primary use case for DX Infrastructure Manager?
We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...
What advice do you have for others considering DX Infrastructure Manager?
I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...
What is your experience regarding pricing and costs for DX Infrastructure Manager?
The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...
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Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
No data available
 

Overview

 

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
Find out what your peers are saying about DX Unified Infrastructure Management vs. Loom Systems and other solutions. Updated: August 2026.
911,493 professionals have used our research since 2012.