DX Unified Infrastructure Management vs Loom Systems comparison

Broadcom and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Broadcom is ranked #47, while ServiceNow is ranked #61. Broadcom holds a 1.1% mindshare in IM, compared to ServiceNow’s 0.5% mindshare. Additionally, 92% of Broadcom users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.

DX Unified Infrastructure M...

Read 120 DX Unified Infrastructure Management reviews

4,418 Views
2,253 Comparison Views

92% willing to recommend

Loom Systems

Read 4 Loom Systems reviews

897 Views
718 Comparison Views

80% willing to recommend

DX Unified Infrastructure M...

Loom Systems

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Executive SummaryUpdated on Oct 9, 2024

DX Unified Infrastructure Management and Loom Systems compete in infrastructure and application monitoring. Users generally favor Loom Systems for its comprehensive feature set, which justifies its cost.

Features: DX UIM offers robust monitoring capabilities, seamless integration with existing IT environments, and scalability. Loom Systems provides predictive analytics, advanced AI-driven insights, and proactive issue management.

Room for Improvement: DX UIM can enhance its predictive capabilities, address analytics depth, and expand AI integration. Loom Systems might improve deployment simplicity, reduce initial configuration time, and enhance cost-efficiency.

Ease of Deployment and Customer Service: DX UIM features a straightforward deployment process and reliable customer service, while Loom Systems delivers comprehensive training and responsive support despite requiring more initial configuration.

Pricing and ROI: DX UIM offers a competitive setup cost and scalable pricing model, promising substantial ROI. Loom Systems' higher upfront investment results in significant long-term ROI through its advanced analytics.

To learn more, read our detailed DX Unified Infrastructure Management vs. Loom Systems Report (Updated: March 2026).

Buyer's Guide

DX Unified Infrastructure Management vs. Loom Systems

March 2026

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Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DX Unified Infrastructure M...

Ranking in IT Infrastructure Monitoring

47th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

120

Ranking in other categories

Network Monitoring Software (65th), Server Monitoring (23rd), Cloud Monitoring Software (37th), AIOps (26th)

Loom Systems

Ranking in IT Infrastructure Monitoring

61st

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (5th)

Mindshare comparison

As of March 2026, in the IT Infrastructure Monitoring category, the mindshare of DX Unified Infrastructure Management is 1.1%, up from 0.4% compared to the previous year. The mindshare of Loom Systems is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
DX Unified Infrastructure Management	1.1%
Loom Systems	0.5%
Other	98.4%

IT Infrastructure Monitoring

Featured Reviews

Kc Njokuoma

Solution Architect at SA Consulting

Helps us provide visibility into network performance, capacity planning, and cost analysis

Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly. Customers would benefit from improved training material for integration with other products. The solution's pricing is high and needs to be reconsidered, and the technical support should improve to provide more accessible and open information.

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Keerthi Kumar Sangaraju

Technology Manager at a tech services company with 10,001+ employees

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The primary benefit for us at this stage in our approach is that we've been able to cut outages by about 300%."

"There is nothing we can't monitor with this product and do so in a very easy and efficient manner."

"It has a wide breadth of monitors and probes."

"The technical support is very good, as we work closely with a dedicated project manager from CA who provides weekly status checks, troubleshooting, and responds to tickets fairly quickly."

"CA UIM meets all of these at a less expensive price than the other large vendors."

"The application allows our NOC operators a very fast response time for issues on our clients systems, and by utilizing the alarm and ticketing system we are able to validate the alarm and begin working on the issue sometime before the client even knows there is a situation."

"Support has been very responsive to our requests."

"I would definitely recommend the concept if it is something you are looking for."

More DX Unified Infrastructure Management pros

"The solution is very scalable; a company wouldn't have any issues expanding it if they needed to, and we have a few thousand users on the solution."

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

"The RFS portion of the solution is the product's most valuable feature."

"The solution is absolutely scalable."

"Bringing Loom in ensures that the incident process, request process, change, all of these processes are improved."

"You can develop your own apps within Loom, and they can be configured very simply."

Cons

"They need to continue to advance the filter capabilities, and provide more input fields."

"One of the biggest areas to improve would be the training aspect."

"Sometimes the stability is not what we expected, but it's really good still."

"Very complex, little documentation and NMS is more of a middleware to build your own monitoring on top of, rather than an end-to-end system."

"In the UMP, certain devices will show up multiple times and they don't correlate correctly."

"The robots are a bit unstable sometimes, we often encounter robot inactive alerts even though the service is running."

"It is a little complex to use versus other softwares."

"CA UIM needs some improvement with performance reporting (if we compare it to CA eHealth)."

More DX Unified Infrastructure Management cons

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with."

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"The change management within the solution needs to be improved. There needs to be more process automation."

"The reporting is a bit weak. They should work to improve this aspect of the product."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

"The change management within the solution needs to be improved. There needs to be more process automation."

"The reporting is a bit weak."

Pricing and Cost Advice

"The product-price ratio is better than other brands such as Fortinet or SonicWall."

"CAD $400,000 annually."

"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."

"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."

"The license cost depends on the number of probes and robots."

"Reasonable setup cost and licensing prices."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Marketing Services Firm

10%

Performing Arts

10%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	29
Midsize Enterprise	20
Large Enterprise	80

No data available

Questions from the Community

What is your primary use case for DX Infrastructure Manager?

We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...

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What advice do you have for others considering DX Infrastructure Manager?

I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...

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What is your experience regarding pricing and costs for DX Infrastructure Manager?

The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...

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Product Reports

Buyer's Guide

DX Unified Infrastructure Management

March 2026

DX Unified Infrastructure Management report

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Buyer's Guide

IT Infrastructure Monitoring

March 2026

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Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager

No data available

Overview

DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.

Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.

Broadcom

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

ServiceNow

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

Buyer's Guide

DX Unified Infrastructure Management vs. Loom Systems

March 2026

Free Report: DX Unified Infrastructure Management vs. Loom Systems

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