

Infor CloudSuite and Epicor ERP are competing ERP solutions offering different strengths for business operations. Infor CloudSuite leads with integration and industry-specific features whereas Epicor ERP is preferred for customization, offering tailored solutions where needed.
Features: Infor CloudSuite is known for its scalable cloud-based infrastructure, industry-specific modules, and seamless integration capabilities. Epicor ERP is distinguished by customizable workflows, extensive configuration options, and robust analytics tools. Epicor's feature adaptability enables personalized business process enhancements.
Room for Improvement: Infor CloudSuite could enhance its customer service flexibility, improve deployment options, and expand integration capabilities beyond industry-specific features. Epicor ERP may benefit from streamlining initial setup processes, decreasing customization costs, and enriching user interface design.
Ease of Deployment and Customer Service: Epicor ERP provides a flexible deployment model with on-premise, cloud, or hybrid installation and personalized customer support. Infor CloudSuite offers streamlined cloud deployment with rapid implementation but less flexible customer service.
Pricing and ROI: Infor CloudSuite has competitive pricing and quick ROI due to efficient cloud deployment and lower maintenance costs. Epicor ERP, with higher initial setup costs, offers significant long-term ROI through operational improvements.
It continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products.
We have saved the equivalent of three or four man-days a week across the business.
With increased visibility, there is a substantial opportunity for return on investment.
Epicor's support is strong with extensive self-help options.
The issue with support is in terms of response time as well as quality.
When issues are raised to customer support, they direct us to work with the partner.
Here in Portugal, there's no direct support from Infor.
Technical support from Infor is rated an eight out of ten.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Epicor ERP scales extremely well, allowing for multi-company and multi-plant operations.
If the organization is complex or large, Epicor ERP is not going to fit in.
The system is adapting to our growing needs, but some requirements necessitate upgrading Epicor ERP to meet current needs, which represents an additional expense for us.
Issues arise during upgrades and patch applications, leading to huge downtimes and temporary instability.
Epicor ERP has experienced multiple crashes and performance drops multiple times.
Infor CloudSuite is very stable, provided there is a good internet connection.
There's extensive customization required for Epicor ERP, and the standard process is not suitable.
In the production planning area, Epicor ERP cannot handle complex planning situations, which for this organization became very complex, requiring a lot of customizations.
The cost management and product costing should be enhanced, along with issues in the manufacturing process.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
The user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
While the exact current licensing costs are confidential, it is approximately 50% of Oracle's cost.
We are satisfied with the pricing and anticipate savings of seventeen percent across the organization.
Epicor ERP is value-conscious in pricing, offering more compared to competitors.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
The real-time analytics support decision-making by using dashboards to manage insights for roles throughout the company, including production, finance, sales, and purchasing.
The most significant features of Epicor ERP for our business process are quality control and supply chain management.
If you're doing a project management module, it is linked with finance. Unless finance is implemented, this module cannot be completed.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite has a smart, advanced planning and scheduling system that takes into account both types of demand, processes those demands, and comes up with supply suggestions.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
| Product | Mindshare (%) |
|---|---|
| Infor CloudSuite | 2.6% |
| Epicor ERP | 2.6% |
| Other | 94.8% |

| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 4 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
Epicor ERP streamlines manufacturing management with effective production planning, process automation, and comprehensive integration, offering detailed reporting and real-time analytics.
Epicor ERP delivers ease of use with its powerful APIs and flexible customization options tailored for manufacturing needs. It efficiently manages finance, supply chain, production, planning, and procurement. Despite its complexity, especially in component interaction, and challenges with localization and support response times, Epicor ERP enhances production planning and process automation, ensuring accurate, visible reporting. It does require customization, but its capabilities in job management, quality control, and supply chain management are noteworthy, making it a preferred choice for mid-sized and small enterprises in manufacturing.
What are Epicor ERP's key features?Epicor ERP finds application predominantly in manufacturing, focusing on operations management. Utilized across different versions and industries, including trading and distribution, it addresses finance, supply chain, and production challenges. Companies often need extensive customization, making it suited for mid-sized and small manufacturing enterprises.
Infor CloudSuite provides robust ERP and manufacturing features, seamless Microsoft integration, and automation of document management. It enhances compliance, scalability, and visibility, supporting industrial applications for planning and efficient IT management.
Infor CloudSuite offers an integrated suite that automates key business processes while providing advanced scheduling and analytics tools. The interface simplifies usage, while the strong planning and BOM management enhance operational efficiencies. Its cloud-based architecture minimizes IT overheads, supports global operations, and caters to discrete manufacturing needs. However, there are areas for improvement such as documentation, integration, reporting capabilities, and customization challenges. Users also note pricing concerns, particularly in certain regions, alongside the need for better resource availability, enhanced service, and industry-specific functionalities.
What features make Infor CloudSuite stand out?Infor CloudSuite is deployed across industries like industrial engineering, retail, aviation, automotive, electronics, and logistics. It supports activities such as discrete manufacturing, bookkeeping, warehousing, and ERP tasks. Companies benefit from its capabilities to handle production, subcontracting, CRM, invoicing, and supply chain management, making it highly flexible and capable of addressing industry-specific demands.
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