Epicor ERP Reviews

Name: Epicor ERP
Brand: Epicor
Rating: 3.9 (16 reviews)

3.9 out of 5

16 reviews
86% willing to recommend

666 followers

What is Epicor ERP?

Capture the true value of cloud ERP with Epicor Kinetic, a solution made with manufacturers, for manufacturers. An intuitive, configurable, and guided user experience with embedded learning helps you maximize your profitability with real-time business intelligence and built-in collaboration tools. Kinetic has the functionality you need to run a modern, future-ready business poised to capitalize on data, transform digitally, and innovate without limits. All the features you need to scale, compete, and attract top talent to your organization. Trust the manufacturing expertise of Epicor to gain the momentum and know-how you need to accelerate growth and innovation.

Epicor Kinetic is distinguished by its increasingly broad focus on planning and managing all resources, both within and across locations and company boundaries. Power your business with a secure, tightly integrated ERP and embedded capabilities. This expanded scope is most strongly felt in the areas of Customer Relationship Management (CRM), Supply Chain Management (SCM), Advanced Planning and Scheduling (APS), Product Lifecycle Management (PLM), Advanced Manufacturing Execution System (MES), Quality Management System (QMS), Field Service Management (FSM), and Business Process Management (BPM) to name only a few. Manufacturers of all sizes have recognized the value of an integrated suite rather than trying to piece disparate solutions together.

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Epicor ERP is the #11 ranked solution in top ERP solutions. PeerSpot users give Epicor ERP an average rating of 7.8 out of 10. Epicor ERP is most commonly compared to SAP ERP: Epicor ERP vs SAP ERP. Epicor ERP is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 20% of all views.

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Featured Epicor ERP reviews

Bill Hart

Enterprise Software Professional at Accelalpha Inc.

We mainly use Epicor ERP for stock control The most significant features of Epicor ERP for our business process are quality control and supply chain management. AI and additional improvements could be made. I have been using Epicor ERP for more than seven months. The deployment was done…

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Seth Sunu

Business Wac Application Support Lead at Equatorial Coca-Cola Bottling Company

We use Epicor ERP for our total business operation Epicor ERP is an easy-to-use solution. There are some glitches in Epicor ERP. Epicor ERP should add some automations. I have been using Epicor ERP for the past six years. Epicor ERP is a stable solution. More than 300 users are using the…

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reviewer1951926

President at a consultancy with 11-50 employees

The most valuable features of Epicor ERP ( /products/epicor-erp-reviews ) are its ease of use and the completeness of the solution. It is a very strong package that competes extremely well in the mid-market and upwards, yet is easy enough to use for smaller companies. Additionally, the real-time analytics support decision-making by using dashboards to manage insights for roles throughout the company, including production, finance, sales, and purchasing.

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Epicor ERP mindshare

As of May 2025, the mindshare of Epicor ERP in the ERP category stands at 3.7%, up from 2.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

PeerResearch reports based on Epicor ERP reviews

Type	Title	Date
Category	ERP	May 19, 2025	Download
Product	Reviews, tips, and advice from real users	May 19, 2025	Download
Comparison	Epicor ERP vs SAP S/4HANA	May 19, 2025	Download
Comparison	Epicor ERP vs SAP ERP	May 19, 2025	Download
Comparison	Epicor ERP vs Microsoft Dynamics 365 Business Central	May 19, 2025	Download

Title	Rating	Mindshare	Recommending
SAP ERP	4.0	19.0%	86%	105 interviews Add to research
SAP S/4HANA	4.2	11.9%	95%	119 interviews Add to research

Valuable Features

Epicor ERP offers ease of use, powerful APIs, and smooth integration. Users benefit from customizable dashboards and comprehensive analytics for material planning and scheduling. The system's flexibility allows for customization without altering code, ensuring upgrades are seamless. Its business activity query, traceability, and robust reporting tools enhance decision-making. Users appreciate its modular approach and real-time analytics across production, finance, sales, and purchasing, making it effective for diverse manufacturing requirements. Epicor excels in quality control and supply chain management.

"Epicor ERP paid for itself in the first year and a half, and continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products."
"The product is stable with a rating of ten."
"I find the job management features of Epicor ERP most useful, especially for material planning. The ERP gives a perfect overview of many aspects. The scheduling is also helpful. It lets us see what we're planning and try different scenarios. For real-time analytics, I use it mostly for planning and "what if" scenarios."

Room for Improvement

Epicor ERP requires improvements in its inventory and POS modules as users find them challenging to use. The financial tools for international firms are lacking, and the CRM module is often replaced by SFDC. The cloud solution is not popular due to customization difficulties. Users mention that the UI can be complex, and there is a learning curve involved. Enhancements in human resources and automation are needed alongside better reporting tools and user interfaces.

"AI and additional improvements could be made."
"The UI is quite logical, but it needs time to train users because some functions are complex to understand. As for cons, some calculation logic is difficult to grasp and requires time to test and try out. Creating dashboards or reports needs some technical IT knowledge."
"The main challenge with implementing Epicor ERP is finding the right partners, especially in Europe."

ROI

Epicor ERP often shows varied returns based on organization preparedness and size. Companies well-prepared for implementation can see significant growth, with some tripling their business. Small returns are noted in areas like statutory reporting and daily operations. Some organizations saved extensively in labor, decreasing man-days weekly. Generally, companies measured ROI within two years. Epicor frequently pays off in under two years, enhancing profitability by improving management capabilities in finance, production scheduling, and estimating.

Pricing

Epicor ERP's initial costs average around US$110,000 with an annual maintenance fee of approximately US$9,000. Pricing varies based on deployment nature, user count, and customization needs. Purchasing only necessary modules and negotiating during quarter or year-end sales can lead to better deals. Setup costs often surpass estimates unless well-prepared. Epicor offers competitive pricing, especially for initial purchases, and employs a concurrent licensing model that provides flexibility for users.

"Pricing isn't a big problem for the solution - I haven't seen them lose deals because of it."
"Epicor ERP is an expensive solution."
"The initial cost may be a bit high, but the maintenance cost is lower."

Popular Use Cases

Epicor ERP is primarily utilized for extensive enterprise resource planning across various sectors. Its main strength lies in manufacturing, where it's used alongside trading and distribution. Organizations customize Epicor ERP for comprehensive business operations, including financial management, project organization, and supply chain. It also manages inventory and quality, supporting financials and stock control. Users find value in utilizing its extensive functionality, from full-suite ERP processes to specific applications in manufacturing and stock management.

Service and Support

Epicor ERP's customer service varies based on the account manager, with some offering more insight and assistance. Technical support is average, sometimes facing challenges with complex issues and case management. Quick response is common, but resolving intricate problems can be frustrating due to protocol constraints and documentation practices. Users often rate support between five to nine out of ten, appreciating quick access to solutions yet suggesting there is room for improvement, especially in consistent communication.

Deployment

Epicor ERP's setup varies in complexity depending on expertise and preparation. Some find it straightforward, while others struggle without experienced guidance. Proper mindset and management are crucial to avoid project issues. Deployment may require several months and involve multiple engineers. Migration to the cloud can take weeks with necessary troubleshooting. Commitment and understanding of ERP's transformative nature are essential. Generally, it's comparable to systems like SAP and Navision.

Scalability

Epicor ERP is considered scalable, handling operations from $25M to $500M and even reaching $1B companies. Its scalability is supported by app servers and is ideal for multi-company, multi-plant environments. Users report no issues, and its capabilities often exceed needs, with adaptability across different growth stages. Suitable for small to medium enterprises, Epicor ERP integrates well in large enterprises, accommodating over 300 users effectively.

Stability

Epicor ERP demonstrates substantial stability improvements, especially from version 10.2 onwards. Users note significant advancements in performance compared to earlier versions like Epicor 9, which experienced considerable instability. While mostly stable, there are occasional issues related to major updates and language support beyond English. Many commend its current stability, indicating successful enhancements over recent years. Frequent releases can start with stability concerns until further updates. Reports indicate Epicor ERP stability as satisfactory with minimal issues.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Epicor ERP Buyer's Guide for additional reliable information.