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Epicor ERP vs JD Edwards EnterpriseOne comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Epicor ERP led to varied success in efficiency and cost savings, with some organizations achieving significant operational improvements.
Sentiment score
6.5
JD Edwards EnterpriseOne provides financial benefits and returns, though results vary, depending on effective use and timeframes.
It continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products.
We have saved the equivalent of three or four man-days a week across the business.
Previously, there was significant development for customizations, but with JD Edwards EnterpriseOne, the necessary reports are readily available, reducing maintenance costs.
 

Customer Service

Sentiment score
7.8
Epicor ERP's customer support is inconsistent, with mixed reviews on technical help, quick responses, and variable problem-solving effectiveness.
Sentiment score
4.7
JD Edwards EnterpriseOne support is effective and responsive, but cloud focus affects on-premise attention, with varied sales experiences.
Epicor's support is strong with extensive self-help options.
When issues are raised to customer support, they direct us to work with the partner.
The technical support is good and rated eight.
They act quickly, and the partners stay up-to-date with the latest innovations.
The technical support is a strong point, and I would rate it an eight on a scale of one to ten.
I would rate the customer service and support of JD Edwards EnterpriseOne a seven out of ten.
 

Scalability Issues

Sentiment score
6.6
Epicor ERP offers scalability for small to medium enterprises, accommodating numerous users and diverse functionalities but not extremely large organizations.
Sentiment score
7.5
JD Edwards EnterpriseOne is scalable and adaptable for various industries, but may require substantial support for configuration and updates.
Epicor ERP scales extremely well, allowing for multi-company and multi-plant operations.
It is suitable for any business size, from retail to manufacturing, and can grow with any business.
 

Stability Issues

Sentiment score
7.5
Epicor ERP stability varies across versions, with improvements in 10.2, yet updates still cause crashes for some users.
Sentiment score
7.7
JD Edwards EnterpriseOne is stable but faces integration challenges; skilled setup and Oracle support help mitigate issues.
Epicor ERP has experienced multiple crashes and performance drops multiple times.
JD Edwards EnterpriseOne is very stable.
I rate the stability of JD Edwards EnterpriseOne as a seven out of ten.
 

Room For Improvement

Epicor ERP is complex, costly, and lacks updates, hindering user adoption with insufficient automation and demanding customization.
JD Edwards EnterpriseOne needs improved UI, reporting, scalability, customization, integration, stability, automation, cloud capabilities, and support.
There's extensive customization required for Epicor ERP, and the standard process is not suitable.
JD Edwards should consider implementing more user-friendly interfaces and downloads to aid end users.
I would like to see improvements in the analytical part of JD Edwards EnterpriseOne, specifically in the business intelligence aspect, to enhance its capabilities compared to bespoke solutions.
There is room for improvement on the payroll side, as the solution is not very strong in this area.
 

Setup Cost

Epicor ERP costs start at $110,000 with $9,000 annually, featuring flexible licensing, customizable options, and competitive pricing.
JD Edwards EnterpriseOne pricing is complex but competitive, ideal for companies over €20 million, with perpetual licensing options.
While the exact current licensing costs are confidential, it is approximately 50% of Oracle's cost.
Epicor ERP is value-conscious in pricing, offering more compared to competitors.
We are satisfied with the pricing and anticipate savings of seventeen percent across the organization.
JD Edwards EnterpriseOne is perceived as expensive compared to newer applications.
 

Valuable Features

Epicor ERP offers user-friendly customization, powerful integration, comprehensive analytics, and supports diverse manufacturing needs with insightful features.
JD Edwards EnterpriseOne offers flexible, user-friendly solutions with robust integration, customization, and analytics, enhancing efficiency across various business processes.
The real-time analytics support decision-making by using dashboards to manage insights for roles throughout the company, including production, finance, sales, and purchasing.
The most significant features of Epicor ERP for our business process are quality control and supply chain management.
If you're doing a project management module, it is linked with finance. Unless finance is implemented, this module cannot be completed.
The integration between plant maintenance, stores, and financials is highly valued by my customers in the refinery business, as it allows for efficient maintenance processes and easily accessible financial information.
JD Edwards EnterpriseOne manages multiple manufacturing modes in the same process effectively.
 

Categories and Ranking

Epicor ERP
Ranking in ERP
15th
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
17
Ranking in other categories
No ranking in other categories
JD Edwards EnterpriseOne
Ranking in ERP
12th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
61
Ranking in other categories
Activity Based Costing Software (5th), Production Planning (3rd), Demand Management (2nd)
 

Mindshare comparison

As of July 2025, in the ERP category, the mindshare of Epicor ERP is 3.8%, up from 2.6% compared to the previous year. The mindshare of JD Edwards EnterpriseOne is 2.9%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Featured Reviews

Khalid Jalal - PeerSpot reviewer
Requires extensive customization and fails to meet manufacturing needs
My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive customization required for Epicor ERP, and the standard process is not suitable. Though it is meant for manufacturing, it is not performing the manufacturing job effectively. Regarding the installation process, the implementation is not the problem as the installation is fine. The issue lies with configuration. Although it's supposed to be configurable, it requires customization for everything we need to do. When comparing to JD Edwards and in-house applications, a process that takes one minute in those systems takes ten minutes in Epicor ERP because users have to navigate through different screens constantly. If a user forgets to switch to one screen, the process remains incomplete, making end-user training extremely difficult. There's no automation and workflow feature that can be used without customization. Everything requires changes, making it similar to developing a new platform from scratch. Initially, we anticipated some benefits from using Epicor ERP, but based on the current outcome, it has been completely unsuccessful. The main issue is that everything requires customization rather than configuration. Unless they change their whole approach from customization to configuration, this product should not be used anywhere.
Eric Oboh - PeerSpot reviewer
Enables efficient finance and maintenance management with real-time data and strong integration
The integration between plant maintenance, stores, and financials is highly valued by my customers in the refinery business, as it allows for efficient maintenance processes and easily accessible financial information. Additionally, the mobile features are beneficial as they allow managers to approve or reject orders on the go. JD Edwards EnterpriseOne ( /products/jd-edwards-enterpriseone-reviews ) provides real-time data, which is very timely for decision-making. Managers have dashboards created for them that are readily updated for insightful information. This reflects the improved business intelligence features of the solution.
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Top Industries

By visitors reading reviews
Manufacturing Company
19%
Computer Software Company
10%
Healthcare Company
8%
Construction Company
6%
Manufacturing Company
14%
Computer Software Company
12%
Financial Services Firm
9%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Epicor ERP?
The licensing cost for Epicor ERP is a concern. The licensing becomes cheap, which leads people to opt for it, but then they encounter troubles similar to ours. The licensing was reasonable when we...
What needs improvement with Epicor ERP?
My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive custo...
What is your primary use case for Epicor ERP?
I have been using Epicor ERP, and it's still in implementation. We decided not to proceed because it is not workable for us. Anything we want to use requires complete customization. It's not a matt...
What do you like most about JD Edwards EnterpriseOne?
The tool is valuable for its rich set of functionalities and stability. The solution is stable. The customer service and support is good.
What is your experience regarding pricing and costs for JD Edwards EnterpriseOne?
JD Edwards EnterpriseOne is perceived as expensive compared to newer applications, and consultancy costs are on the high side.
What advice do you have for others considering JD Edwards EnterpriseOne?
I recommend JD Edwards EnterpriseOne due to its stability and functionality, but it may be cost-prohibitive for clients who are budget-conscious. I rate JD Edwards EnterpriseOne an eight out of ten.
 

Also Known As

Epicor SaaS ERP
No data available
 

Overview

 

Sample Customers

Information Not Available
TechNova Imaging Systems (P) Ltd, Jordan Petroleum Refinery, Hosun Universal Co. Ltd., Grupo Corporativo Papelera SA de CV, Label Technology Inc., Uniwax S.A., Al Jaber Group, SOMAR Corporation, SICIM S.p.A.,
Find out what your peers are saying about Epicor ERP vs. JD Edwards EnterpriseOne and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.