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Epicor ERP vs Oracle E-Business Suite comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Epicor ERP offers diverse returns, from rapid ROI to operational improvements, though some users report minimal benefits.
Sentiment score
7.3
Oracle E-Business Suite enhances productivity, reduces costs, and delivers quick ROI through integration and automation, saving users time and money.
It continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products.
With increased visibility, there is a substantial opportunity for return on investment.
We have saved the equivalent of three or four man-days a week across the business.
I have definitely seen ROI from Oracle E-Business Suite in terms of cost savings and time savings.
 

Customer Service

Sentiment score
7.0
Epicor ERP customer service is rated average due to inconsistent experiences, with mixed feedback on responsiveness and issue resolution.
Sentiment score
4.4
Oracle E-Business Suite support praised for knowledge but criticized for inconsistent response times and variable interaction quality.
Epicor's support is strong with extensive self-help options.
When issues are raised to customer support, they direct us to work with the partner.
The support rates at 50% because most of the time the support team needs to relearn the processes, especially when a new person is assigned.
There was no real ownership on Oracle's part.
 

Scalability Issues

Sentiment score
6.4
Epicor ERP provides scalable and adaptable solutions for small to medium businesses, often needing infrastructure upgrades for larger operations.
Sentiment score
7.5
Oracle E-Business Suite offers scalability and adaptability, though challenges may arise with complex environments and customization demands.
Epicor ERP scales extremely well, allowing for multi-company and multi-plant operations.
The system is adapting to our growing needs, but some requirements necessitate upgrading Epicor ERP to meet current needs, which represents an additional expense for us.
I would say it's fairly easy to scale.
The solution has good scalability, which I would rate around eight out of ten.
I have more experience with highly scalable technologies like Databricks.
 

Stability Issues

Sentiment score
7.8
Epicor ERP's stability has improved significantly, though occasional issues persist, especially with cloud updates and language consistency.
Sentiment score
7.4
Oracle E-Business Suite is reliable, with minimal downtime, effective patching, and strong vendor support contributing to user satisfaction.
Epicor ERP has experienced multiple crashes and performance drops multiple times.
The system is very stable.
 

Room For Improvement

Epicor ERP needs enhancements in usability, CRM, cloud, and tool integration, with easier customization and improved automation.
Oracle E-Business Suite needs UI updates, better integration, improved reporting, and enhanced usability for diverse sector needs.
There's extensive customization required for Epicor ERP, and the standard process is not suitable.
The cost management and product costing should be enhanced, along with issues in the manufacturing process.
If Oracle improves their ECC for better dashboarding, it would significantly enhance the system features, making it more attractive to users.
I should be able to customize the screen or application without needing technical support.
We are moving to the cloud and are looking at the cloud version of it for the cost of ownership and a more modernized integrated platform.
 

Setup Cost

Epicor ERP offers competitive pricing with initial costs at US$110,000; customization and implementation may increase expenses.
Oracle E-Business Suite is costly and complex, requiring careful licensing evaluation; valued for functionality despite high fees.
While the exact current licensing costs are confidential, it is approximately 50% of Oracle's cost.
We are satisfied with the pricing and anticipate savings of seventeen percent across the organization.
Epicor ERP is value-conscious in pricing, offering more compared to competitors.
Each license costs a significant amount.
Oracle pricing is comparatively high to other vendors.
 

Valuable Features

Epicor ERP offers user-friendly customization, integration, automation, and real-time analytics, enhancing accuracy and visibility across manufacturing processes.
Oracle E-Business Suite streamlines operations with integration, internationalization, mobile support, and automation, enhancing decision-making and efficiency.
The real-time analytics support decision-making by using dashboards to manage insights for roles throughout the company, including production, finance, sales, and purchasing.
If you're doing a project management module, it is linked with finance. Unless finance is implemented, this module cannot be completed.
The most significant features of Epicor ERP for our business process are quality control and supply chain management.
Oracle E-Business Suite provides standard APIs for integrating with custom applications.
Oracle E-Business Suite provides everything needed in an ERP.
It allows us to normalize all of our systems into a single database.
 

Categories and Ranking

Epicor ERP
Ranking in ERP
14th
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
18
Ranking in other categories
No ranking in other categories
Oracle E-Business Suite
Ranking in ERP
7th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
155
Ranking in other categories
Field Service Management (2nd), Activity Based Costing Software (2nd), Benefits Administration (6th), Enterprise Resource Planning for Manufacturing (1st), Product Configuration and Quoting (3rd)
 

Mindshare comparison

As of August 2025, in the ERP category, the mindshare of Epicor ERP is 3.8%, up from 2.7% compared to the previous year. The mindshare of Oracle E-Business Suite is 5.3%, up from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Featured Reviews

Khalid Jalal - PeerSpot reviewer
Requires extensive customization and fails to meet manufacturing needs
My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive customization required for Epicor ERP, and the standard process is not suitable. Though it is meant for manufacturing, it is not performing the manufacturing job effectively. Regarding the installation process, the implementation is not the problem as the installation is fine. The issue lies with configuration. Although it's supposed to be configurable, it requires customization for everything we need to do. When comparing to JD Edwards and in-house applications, a process that takes one minute in those systems takes ten minutes in Epicor ERP because users have to navigate through different screens constantly. If a user forgets to switch to one screen, the process remains incomplete, making end-user training extremely difficult. There's no automation and workflow feature that can be used without customization. Everything requires changes, making it similar to developing a new platform from scratch. Initially, we anticipated some benefits from using Epicor ERP, but based on the current outcome, it has been completely unsuccessful. The main issue is that everything requires customization rather than configuration. Unless they change their whole approach from customization to configuration, this product should not be used anywhere.
James Balbach - PeerSpot reviewer
Centralizes our enterprise-wide functions but could benefit from cloud migration
We have dealt with customer service, and it was awful. For a system this size, it felt like we were merely buying software from them. They weren't really partnered with us on it. Reporting bugs and getting feedback, as well as having engineers work on issues, was very transactional. There was no real ownership on Oracle's part. During several support cases, it became difficult to determine ownership at Oracle and get status updates. The on-premises Oracle support is not great in my experience, and I think this is true in the industry. We've read about their software as a solution, and theoretically, their SaaS portal support is a lot better.
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Top Industries

By visitors reading reviews
Manufacturing Company
20%
Computer Software Company
9%
Healthcare Company
8%
Construction Company
7%
Computer Software Company
11%
Manufacturing Company
11%
Financial Services Firm
8%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Epicor ERP?
The licensing cost for Epicor ERP is a concern. The licensing becomes cheap, which leads people to opt for it, but then they encounter troubles similar to ours. The licensing was reasonable when we...
What needs improvement with Epicor ERP?
The cost management and product costing should be enhanced, along with issues in the manufacturing process. The downtime functionality in Epicor ERP is not functioning optimally.
What is your primary use case for Epicor ERP?
We are using Epicor ERP version 10.3.6. We utilize the complete process from P2P through to manufacturing, HR, and almost all other processes.
What do you like most about Oracle E-Business Suite?
It was very easy to integrate the product into our existing infrastructure.
What needs improvement with Oracle E-Business Suite?
Current challenges with Oracle E-Business Suite include certain modules such as Property Manager, which has faced difficulties especially after IFRS 16 was introduced in 2021. Oracle is still worki...
 

Also Known As

Epicor SaaS ERP
Oracle EBS, OEBS
 

Overview

 

Sample Customers

Information Not Available
Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Find out what your peers are saying about Epicor ERP vs. Oracle E-Business Suite and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.