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Epicor ERP vs SAP Business One comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.5
Epicor ERP's ROI varies, with success linked to preparation, offering quick gains or longer-term benefits in efficiency and profitability.
Sentiment score
5.0
SAP Business One boosts cost efficiency, operational performance, and ROI in four to six months, reducing costs by 20-30%.
It continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products.
We have saved the equivalent of three or four man-days a week across the business.
 

Customer Service

Sentiment score
7.8
Epicor ERP offers average customer service, with quick response for simple issues but struggles with complex problems and feedback processes.
Sentiment score
6.7
SAP Business One support quality varies, influenced by service partners, with ratings typically between six and nine out of ten.
Epicor's support is strong with extensive self-help options.
The technical support is good and rated eight.
The previous user left the company without sharing their password, so at that time I need to log those particular issues or reset the password; the facility is not available in the current system, and I have to raise tickets, waiting for updated passwords, which is very critical.
Getting support is not easy and requires more personnel and documentation to improve the support ecosystem.
We received support within a couple of days maximum.
 

Scalability Issues

Sentiment score
7.6
Epicor ERP scales efficiently for businesses of various sizes, supporting seamless multi-company operations and diverse user requirements.
Sentiment score
7.5
SAP Business One scales well for various company sizes, though customizations and advanced scalability may sometimes be limited.
Epicor ERP scales extremely well, allowing for multi-company and multi-plant operations.
SAP Business One is not very scalable, as it is aimed at medium to small-scale industries.
 

Stability Issues

Sentiment score
8.8
Epicor ERP's recent versions are highly stable, despite past issues and ongoing bugs, with improved performance since version 10.2.
Sentiment score
8.2
SAP Business One is stable and reliable, scoring high in performance, though customization challenges exist in some regions.
I rate the stability of SAP Business One an eight out of ten.
 

Room For Improvement

Epicor ERP struggles with integration, UI, and HR depth, requiring enhancements in automation, AI, and training for users.
SAP Business One needs improved UI, integration, scalability, customization, and better functionalities in analytics, production, and mobile use.
Costing audits are required, but this is not available in SAP Business One.
Currently, SAP Business One only has ERP modules and lacks HR or payroll modules.
The solution lacks scalability as it targets medium to small-scale industries.
 

Setup Cost

Epicor ERP costs are variable, with initial costs around $110,000, but offers value and flexibility in licensing and setup.
SAP Business One is considered cost-effective, appealing to SMEs with lower pricing than competitors and a flexible licensing model.
We are satisfied with the pricing and anticipate savings of seventeen percent across the organization.
Epicor ERP is value-conscious in pricing, offering more compared to competitors.
It is expensive compared to other modules or ERPs.
 

Valuable Features

Epicor ERP provides customizable, user-friendly tools for manufacturing with integration capabilities, real-time analytics, and comprehensive industry functionality.
SAP Business One offers strong financial management, real-time data, seamless integration, and customization, enhancing SME decision-making and operations.
The real-time analytics support decision-making by using dashboards to manage insights for roles throughout the company, including production, finance, sales, and purchasing.
The most significant features of Epicor ERP for our business process are quality control and supply chain management.
SAP Business One is one of the best solutions for real-time access to all data.
The most effective feature of SAP Business One in streamlining my business process is production.
One of the biggest advantages of SAP Business One, especially in the public cloud, is that many features are standardized, which reduces the need for customization.
 

Categories and Ranking

Epicor ERP
Ranking in ERP
11th
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
16
Ranking in other categories
No ranking in other categories
SAP Business One
Ranking in ERP
9th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
67
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the ERP category, the mindshare of Epicor ERP is 3.7%, up from 2.4% compared to the previous year. The mindshare of SAP Business One is 3.6%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Featured Reviews

Bill Hart - PeerSpot reviewer
Improved quality and supply chain management has boosted stock control
We mainly use Epicor ERP for stock control The most significant features of Epicor ERP for our business process are quality control and supply chain management. AI and additional improvements could be made. I have been using Epicor ERP for more than seven months. The deployment was done…
Muhammad Shehzad - PeerSpot reviewer
Fully integrated modules enhance seamless data interaction and real-time decision-making
SAP Business One is easy to use and fully integrated from top to bottom, from vertical to horizontal. Any transaction we are doing in any module is directly integrated with finance. Each and every transaction and report is updated at the same time. This is one of the main benefits of SAP Business One. During a transaction in the sales module, it doesn't have to wait for finance to do posting before it gets updated. Financial transactions are posted at the same time. The general ledger, balance sheet, trial balance, cash flow statement, and all other reports are updated simultaneously. There is no need to wait for any posting or report preparations. Each transaction impacts every report and relevant module at the same time. SAP Business One is one of the best solutions for real-time access to all data. Whenever any transaction is posted, it's immediately available in other modules and relevant reports. This provides real-time access in any module and any report.
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Top Industries

By visitors reading reviews
Manufacturing Company
19%
Computer Software Company
10%
Healthcare Company
7%
Construction Company
6%
Computer Software Company
17%
Manufacturing Company
13%
Financial Services Firm
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Epicor ERP?
Epicor ERP is value-conscious in pricing, offering more compared to competitors. Although there are cheaper systems available, Epicor competes well on price.
What needs improvement with Epicor ERP?
There are areas for improvement in human resources within Epicor ERP's cloud environment; although strong, these areas could be enhanced.
What is your primary use case for Epicor ERP?
We use Epicor ERP ( /products/epicor-erp-reviews ) for the full suite of ERP functions, including finance to supply chain, manufacturing, purchasing, and quality.
Are there any advantages of SAP S4 HANA over SAP Business One (SAP B1) apart from the cost?
SaP Business One is a complete solution for business management. The software applications are broad, ranging from accounting to project management and human resources. It is very versatile and com...
What do you like most about SAP Business One?
It's user-friendly and comes with comprehensive manuals. So, it is easy to learn to use SAP Business One
What is your experience regarding pricing and costs for SAP Business One?
The pricing model of SAP Business One is average. It is neither too good nor too bad, and there is room for more flexibility in pricing.
 

Also Known As

Epicor SaaS ERP
Business One
 

Overview

 

Sample Customers

Information Not Available
Ego Pharmaceuticals Pty. Ltd
Find out what your peers are saying about Epicor ERP vs. SAP Business One and other solutions. Updated: April 2025.
852,098 professionals have used our research since 2012.