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Epicor ERP vs SAP Business One comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Epicor ERP's ROI varies, enhancing efficiency and financial management for some, but providing no returns for others.
Sentiment score
2.0
SAP Business One improves efficiency and savings with rapid ROI, enhancing decision-making, inventory management, and resource utilization.
It continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products.
President at a consultancy with 11-50 employees
We have saved the equivalent of three or four man-days a week across the business.
Enterprise Software Professional at Accelalpha Inc.
With increased visibility, there is a substantial opportunity for return on investment.
Business Wac Application Support Lead at Equatorial Coca-Cola Bottling Company
There are instances of significant cost saving by improving processes and obtaining necessary data for better analysis.
Solution Architect at Seidor
 

Customer Service

Sentiment score
6.5
Epicor ERP support is average, with slow issue resolution and communication challenges, but accessible management is a positive aspect.
Sentiment score
5.9
SAP Business One support is satisfactory but varies with partner competence, leading to mixed user experiences with responsiveness and effectiveness.
Epicor's support is strong with extensive self-help options.
President at a consultancy with 11-50 employees
The issue with support is in terms of response time as well as quality.
IT Consultant at a tech services company with 51-200 employees
When issues are raised to customer support, they direct us to work with the partner.
Senior Manager - Group ICT at Gulf Aluminium Rolling Mill Co. B. S. C. (c)
The previous user left the company without sharing their password, so at that time I need to log those particular issues or reset the password; the facility is not available in the current system, and I have to raise tickets, waiting for updated passwords, which is very critical.
Head Of Information Technology at Shachihata India pvt ltd
When the system or solution has a failure unrelated to the database, they become lost.
Senior Sales and Presales Director at a tech services company with 51-200 employees
Through the SAP portal, we can access direct support, which includes notes and a massive community for resources.
Consultant Enterprise Solutions - SAP Business One and Google Workspace ( G Suite) at Axleta
 

Scalability Issues

Sentiment score
5.9
Epicor ERP suits small to mid-sized businesses but may need upgrades for larger, complex organizations and extensive operations.
Sentiment score
7.7
SAP Business One is adaptable for medium-sized enterprises, offering cloud deployment and integration benefits, but faces flexibility limitations.
Epicor ERP scales extremely well, allowing for multi-company and multi-plant operations.
President at a consultancy with 11-50 employees
If the organization is complex or large, Epicor ERP is not going to fit in.
IT Consultant at a tech services company with 51-200 employees
The system is adapting to our growing needs, but some requirements necessitate upgrading Epicor ERP to meet current needs, which represents an additional expense for us.
Business Wac Application Support Lead at Equatorial Coca-Cola Bottling Company
SAP Business One is not very scalable, as it is aimed at medium to small-scale industries.
Practice Head at Panfish
If your company is looking for an ERP to run end-to-end business, this is the solution.
Senior Sales and Presales Director at a tech services company with 51-200 employees
The scalability of SAP Business One is very high.
Deputy General Manager at PBSS
 

Stability Issues

Sentiment score
7.3
Epicor ERP's stability has improved in recent versions, though early versions and upgrades sometimes cause issues for users.
Sentiment score
7.7
SAP Business One is highly stable and reliable, excelling in accurate financial reporting and integration across branches.
Issues arise during upgrades and patch applications, leading to huge downtimes and temporary instability.
IT Consultant at a tech services company with 51-200 employees
Epicor ERP has experienced multiple crashes and performance drops multiple times.
Senior Manager - Group ICT at Gulf Aluminium Rolling Mill Co. B. S. C. (c)
We can maintain our clients with the latest delivery version stable; it is a stronger product and ERP that improves with each version.
Client Service | SAP Business One at H&CO LATAM
SAP Business One is a very stable solution, and I rate its stability as ten out of ten.
Solution Architect at Seidor
I rate the stability of SAP Business One an eight out of ten.
Head Of Information Technology at Shachihata India pvt ltd
 

Room For Improvement

Epicor ERP struggles with complex interfaces, inefficient modules, lacking international tools, and needs improvements in automation, support, and localization.
SAP Business One needs user interface, integration, analytics improvements, and better scalability, customization, deployment, and cloud functionality.
There's extensive customization required for Epicor ERP, and the standard process is not suitable.
Senior Manager - Group ICT at Gulf Aluminium Rolling Mill Co. B. S. C. (c)
In the production planning area, Epicor ERP cannot handle complex planning situations, which for this organization became very complex, requiring a lot of customizations.
IT Consultant at a tech services company with 51-200 employees
The cost management and product costing should be enhanced, along with issues in the manufacturing process.
Business Wac Application Support Lead at Equatorial Coca-Cola Bottling Company
The solution lacks scalability as it targets medium to small-scale industries.
Practice Head at Panfish
They also need to plan for integrating a small HR or payroll module.
Senior SAP Consultant at Al Essa Company
Costing audits are required, but this is not available in SAP Business One.
Head Of Information Technology at Shachihata India pvt ltd
 

Setup Cost

Epicor ERP costs $110,000 initially with $9,000 annually, offering flexible licensing but may face high setup costs and overruns.
SAP Business One offers fair pricing with variable costs based on licenses, users, region, plus additional service fees.
While the exact current licensing costs are confidential, it is approximately 50% of Oracle's cost.
Senior Manager - Group ICT at Gulf Aluminium Rolling Mill Co. B. S. C. (c)
We are satisfied with the pricing and anticipate savings of seventeen percent across the organization.
Enterprise Software Professional at Accelalpha Inc.
Epicor ERP is value-conscious in pricing, offering more compared to competitors.
President at a consultancy with 11-50 employees
It is expensive compared to other modules or ERPs.
Senior SAP Consultant at Al Essa Company
The pricing of SAP Business One is fair.
Solution Architect at Seidor
 

Valuable Features

Epicor ERP enhances operational efficiency with user-friendly customization, robust integration, real-time analytics, and comprehensive process management.
SAP Business One offers comprehensive, user-friendly, and scalable solutions for financial management and diverse business needs across industries.
The real-time analytics support decision-making by using dashboards to manage insights for roles throughout the company, including production, finance, sales, and purchasing.
President at a consultancy with 11-50 employees
The most significant features of Epicor ERP for our business process are quality control and supply chain management.
Enterprise Software Professional at Accelalpha Inc.
If you're doing a project management module, it is linked with finance. Unless finance is implemented, this module cannot be completed.
Senior Manager - Group ICT at Gulf Aluminium Rolling Mill Co. B. S. C. (c)
This feature allows me to get all the necessary data required to best analyze the business and improve processes.
Solution Architect at Seidor
The general ledger, balance sheet, trial balance, cash flow statement, and all other reports are updated simultaneously.
Senior SAP Consultant at Al Essa Company
Regarding reporting capabilities, SAP Business One provides in-built reports and allows us to use crystal reports, which we can customize and develop our own reports alongside running SQL queries with the query generator to create SQL reports.
Consultant Enterprise Solutions - SAP Business One and Google Workspace ( G Suite) at Axleta
 

Categories and Ranking

Epicor ERP
Ranking in ERP
13th
Average Rating
7.4
Reviews Sentiment
6.0
Number of Reviews
19
Ranking in other categories
No ranking in other categories
SAP Business One
Ranking in ERP
3rd
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
96
Ranking in other categories
Cloud ERP (4th)
 

Mindshare comparison

As of January 2026, in the ERP category, the mindshare of Epicor ERP is 3.1%, down from 3.2% compared to the previous year. The mindshare of SAP Business One is 2.7%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP Market Share Distribution
ProductMarket Share (%)
SAP Business One2.7%
Epicor ERP3.1%
Other94.2%
ERP
 

Featured Reviews

Khalid Jalal - PeerSpot reviewer
Senior Manager - Group ICT at Gulf Aluminium Rolling Mill Co. B. S. C. (c)
Requires extensive customization and fails to meet manufacturing needs
My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive customization required for Epicor ERP, and the standard process is not suitable. Though it is meant for manufacturing, it is not performing the manufacturing job effectively. Regarding the installation process, the implementation is not the problem as the installation is fine. The issue lies with configuration. Although it's supposed to be configurable, it requires customization for everything we need to do. When comparing to JD Edwards and in-house applications, a process that takes one minute in those systems takes ten minutes in Epicor ERP because users have to navigate through different screens constantly. If a user forgets to switch to one screen, the process remains incomplete, making end-user training extremely difficult. There's no automation and workflow feature that can be used without customization. Everything requires changes, making it similar to developing a new platform from scratch. Initially, we anticipated some benefits from using Epicor ERP, but based on the current outcome, it has been completely unsuccessful. The main issue is that everything requires customization rather than configuration. Unless they change their whole approach from customization to configuration, this product should not be used anywhere.
Hatem Mohamed Nageeb Salama - PeerSpot reviewer
Senior Sales and Presales Director at a tech services company with 51-200 employees
Provides efficiency for small businesses, but requires costly add-ons for broader capabilities
I am currently using SAP products but not primarily selling SAP. Regarding real-time data processing capabilities, it is partially helpful for decision-making. It has built-in capability for real-time data, but it's not interactive data analytics. People need another solution such as Power BI to be integrated to get real-time data with interactive analytics. When it comes to customizing reporting in SAP Business One, it has the capability to customize reports via SAP Crystal Reports. It has a good amount of reports, but for each business, you need to understand exactly what the customer needs to customize their reports. The solution includes a mobile app to access key business information, though it is a very weak mobile app. The main benefit SAP Business One provides to users is ease of access. It's very good to present to customers, both from the interface and capabilities perspective. It's suitable for small to medium companies, making the buy-in for the solution very good. The pricing for SAP Business One is very competitive. Overall, SAP Business One is a very good solution for small to medium businesses. If your company is looking for an ERP to run end-to-end business, this is the solution. You need specific add-ons to run in specific industries, but it's approximately 70% good for most small to medium companies. My overall rating for SAP Business One is 7 out of 10.
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Top Industries

By visitors reading reviews
Manufacturing Company
20%
Computer Software Company
9%
Healthcare Company
8%
Comms Service Provider
5%
Computer Software Company
15%
Manufacturing Company
14%
Educational Organization
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise4
Large Enterprise2
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise30
Large Enterprise24
 

Questions from the Community

What is your experience regarding pricing and costs for Epicor ERP?
My experience with Epicor ERP pricing is that it is fairly priced, targeting more mid-size and small organizations. However, from that perspective, they are slightly higher priced, as some smaller ...
What needs improvement with Epicor ERP?
I see a few areas that can be improved. The localization is not good; for local taxes and statutory compliances, manual work is being done and other packages are being integrated for tax purposes. ...
What is your primary use case for Epicor ERP?
My clients are using Epicor ERP for all their operations. They are a mid-size or small-sized manufacturing company, and Epicor ERP covers finance, production, planning, and procurement functions ex...
Are there any advantages of SAP S4 HANA over SAP Business One (SAP B1) apart from the cost?
SaP Business One is a complete solution for business management. The software applications are broad, ranging from accounting to project management and human resources. It is very versatile and com...
What do you like most about SAP Business One?
It's user-friendly and comes with comprehensive manuals. So, it is easy to learn to use SAP Business One
 

Also Known As

Epicor SaaS ERP
Business One, SAP Business One on AWS
 

Overview

 

Sample Customers

Information Not Available
Ego Pharmaceuticals Pty. Ltd
Find out what your peers are saying about Epicor ERP vs. SAP Business One and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.