Try our new research platform with insights from 80,000+ expert users

Microsoft Dynamics 365 Business Central vs SAP Business One comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Users of Microsoft Dynamics 365 Business Central see varying ROI; efficiency benefits reported, though timelines and outcomes differ.
Sentiment score
2.3
SAP Business One offers quick ROI through operational efficiency, resource savings, and cost-effectiveness, reducing costs by 20%-30%.
 

Customer Service

Sentiment score
4.1
Microsoft Dynamics 365 has good support, but slow responses and complex issue resolution remain areas needing improvement.
Sentiment score
5.7
SAP Business One support quality varies by partner, with users praising technical help but reliant on partner effectiveness.
The response time before getting someone who can provide a relevant answer is crucial.
The lack of senior technical consultants means Tier 1 support sometimes has limited experience, which could be better.
The previous user left the company without sharing their password, so at that time I need to log those particular issues or reset the password; the facility is not available in the current system, and I have to raise tickets, waiting for updated passwords, which is very critical.
When the system or solution has a failure unrelated to the database, they become lost.
Through the SAP portal, we can access direct support, which includes notes and a massive community for resources.
 

Scalability Issues

Sentiment score
7.1
Microsoft Dynamics 365 Business Central is scalable for SMBs with customization, but scalability varies by version and deployment type.
Sentiment score
7.6
SAP Business One is scalable and flexible, suitable for SMEs, but has integration and complexity limitations.
SAP Business One is not very scalable, as it is aimed at medium to small-scale industries.
If your company is looking for an ERP to run end-to-end business, this is the solution.
The scalability of SAP Business One is very high.
 

Stability Issues

Sentiment score
7.8
Microsoft Dynamics 365 Business Central offers high stability, consistent performance, and few issues, making it reliable for organizational needs.
Sentiment score
7.6
SAP Business One is a stable, reliable platform with minimal bugs, consistently updated despite occasional regional and version-related issues.
For the cloud, we have not faced any downtimes or stability issues.
I rate the stability of SAP Business One an eight out of ten.
 

Room For Improvement

Microsoft Dynamics 365 Business Central lacks in cost management, customization, security, reporting, automation, integration, and compatibility features.
SAP Business One faces challenges with outdated design, limited scalability, complex integration, insufficient features, and cost efficiency issues.
There's a gap in advanced features that other platforms like NetSuite handle better.
There is a need for improvement in consolidation and multi-country master data management.
The solution lacks scalability as it targets medium to small-scale industries.
They also need to plan for integrating a small HR or payroll module.
Costing audits are required, but this is not available in SAP Business One.
 

Setup Cost

Microsoft Dynamics 365 Business Central offers cost-effective, flexible subscription pricing, though implementation and partner support may incur additional costs.
SAP Business One offers moderate pricing with reasonable license costs, but high maintenance fees may impact smaller businesses.
The pricing for Dynamics 365 Business Central is reasonable.
It is expensive compared to other modules or ERPs.
 

Valuable Features

Microsoft Dynamics 365 Business Central offers seamless integration, customization, and robust features, appealing to SMBs with real-time data and global compliance.
SAP Business One excels in financial management, customization, and integration, offering flexibility, automation, and comprehensive module handling for SMEs.
The value for money is very high as it fits the business well.
It provides localized compliance for every country, covering VAT compliances, taxing policies, and corporate taxes.
The general ledger, balance sheet, trial balance, cash flow statement, and all other reports are updated simultaneously.
Regarding reporting capabilities, SAP Business One provides in-built reports and allows us to use crystal reports, which we can customize and develop our own reports alongside running SQL queries with the query generator to create SQL reports.
One of the biggest advantages of SAP Business One, especially in the public cloud, is that many features are standardized, which reduces the need for customization.
 

Categories and Ranking

Microsoft Dynamics 365 Busi...
Ranking in ERP
3rd
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
65
Ranking in other categories
Activity Based Costing Software (1st)
SAP Business One
Ranking in ERP
4th
Average Rating
8.0
Reviews Sentiment
6.3
Number of Reviews
70
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the ERP category, the mindshare of Microsoft Dynamics 365 Business Central is 6.7%, up from 6.4% compared to the previous year. The mindshare of SAP Business One is 3.4%, down from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Q&A Highlights

SP
Sep 06, 2023
 

Featured Reviews

StefaanVandesompele - PeerSpot reviewer
Provides end-to-end accounting and finance module at reasonable pricing
365 Business Central integrates with Office 365 to streamline the invoice approval process. This allows businesses to manage and approve invoices efficiently within a unified system. Our organization plans to transition to the Dynamics 365 environment, where various functions will be centralized. We will consolidate everything into one system instead of maintaining multiple databases for each country with local data. Dynamics 365 is fully integrated, which should address many of our challenges when we migrate to this new environment. We look forward to seeing how it performs in practice. The project is progressing well overall, though integrating it with other tools and ensuring Dynamics 365 operates smoothly can be challenging. Dynamics 365 is user-friendly and effective. However, a deeper understanding of its technical capabilities and architecture might be necessary to optimize its use fully. The software landscape is evolving, and achieving the best reporting and functionality with just a click can be complex. A clear vision of what you want to achieve with Dynamics 365 is essential. Proper preparation and configuration are crucial to achieving the desired outcomes. This principle applies not only to Dynamics 365 but to all software packages. Understanding the system's flexibility and adaptability based on your specific business needs is key to its successful implementation. Overall, I rate the solution an eight out of ten.
Hatem Mohamed Nageeb Salama - PeerSpot reviewer
Provides efficiency for small businesses, but requires costly add-ons for broader capabilities
I am currently using SAP products but not primarily selling SAP. Regarding real-time data processing capabilities, it is partially helpful for decision-making. It has built-in capability for real-time data, but it's not interactive data analytics. People need another solution such as Power BI to be integrated to get real-time data with interactive analytics. When it comes to customizing reporting in SAP Business One, it has the capability to customize reports via SAP Crystal Reports. It has a good amount of reports, but for each business, you need to understand exactly what the customer needs to customize their reports. The solution includes a mobile app to access key business information, though it is a very weak mobile app. The main benefit SAP Business One provides to users is ease of access. It's very good to present to customers, both from the interface and capabilities perspective. It's suitable for small to medium companies, making the buy-in for the solution very good. The pricing for SAP Business One is very competitive. Overall, SAP Business One is a very good solution for small to medium businesses. If your company is looking for an ERP to run end-to-end business, this is the solution. You need specific add-ons to run in specific industries, but it's approximately 70% good for most small to medium companies. My overall rating for SAP Business One is 7 out of 10.
report
Use our free recommendation engine to learn which ERP solutions are best for your needs.
860,168 professionals have used our research since 2012.
 

Answers from the Community

SP
Sep 6, 2023
Sep 6, 2023
Both are not the right fit for Manufacturing company because these 2 solutions are built for small and medium size enterprises mainly for accounting purpose but not for operations. They need modules like Production planning & Scheduling, Quality management, adv' inventory optimization, Shoop floor control, Supplier management, Adv' warehouse, Inbound and outbound logistics and so on. Regar...
2 out of 5 answers
Atul Goyal - PeerSpot reviewer
Dec 13, 2022
Look at e10x-ERP (educe10x.com). Built natively for the cloud, connects using a browser, and no need for hefty hardware installations, etc. e10x-ERP is focused on SMB manufacturing companies and has a suite of modules that will fit your requirements. The modules include attendance and payroll which most other ERPs do not offer as standard. Also, integrated with WhatsApp Business (for auto reports, auto messages to customers, suppliers, etc), email, trigger, and event-based reports, integrated with GST (ASP). 
Dinesh Parashar - PeerSpot reviewer
Dec 14, 2022
 I think you should first look at Dynamics BC. We have provided consulting services to your company and knows in-and-out of your processes. Ranthosh knows me very well. You can reach out to me at 9811359356
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
11%
Retailer
7%
Financial Services Firm
6%
Computer Software Company
16%
Manufacturing Company
14%
Healthcare Company
6%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Dynamics NAV?
The platform offers a robust and comprehensive cycle for supply chain and inventory management, with features like minimum and maximum settings, dynamic monitoring of inventory levels, and integrat...
What is your experience regarding pricing and costs for Microsoft Dynamics NAV?
The pricing for Dynamics 365 Business Central is reasonable. The value for money is very high.
What needs improvement with Microsoft Dynamics NAV?
The advanced warehouse functionalities are not available and should be improved. The purchase requisition process is also lacking, and more advanced functionalities for intercompany consolidations ...
Are there any advantages of SAP S4 HANA over SAP Business One (SAP B1) apart from the cost?
SaP Business One is a complete solution for business management. The software applications are broad, ranging from accounting to project management and human resources. It is very versatile and com...
What do you like most about SAP Business One?
It's user-friendly and comes with comprehensive manuals. So, it is easy to learn to use SAP Business One
 

Also Known As

Dynamics NAV, MS Dynamics NAV
Business One
 

Overview

 

Sample Customers

Harris Farm Markets, Mister Spex GmbH, Bounce Foods, Eurofin Services SA, Medica Medizintechnik, Associated Gaskets, Onduline, Sitka Surfboard Corporation, World Animal Protection
Ego Pharmaceuticals Pty. Ltd
Find out what your peers are saying about Microsoft Dynamics 365 Business Central vs. SAP Business One and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.