ExtraHop Reveal(x) for IT Operations vs New Relic comparison

ExtraHop Networks and New Relic are both solutions in the Network Monitoring Software category. ExtraHop Networks is ranked #73, while New Relic is ranked #18 with an average rating of 8.0. ExtraHop Networks holds a 0.5% mindshare in NMS, compared to New Relic’s 2.0% mindshare. Additionally, 100% of ExtraHop Networks users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

ExtraHop Reveal(x) for IT O...

Read 8 ExtraHop Reveal(x) for IT Operations reviews

898 Views
387 Comparison Views

100% willing to recommend

New Relic

Read 158 New Relic reviews

3,404 Views
773 Comparison Views

94% willing to recommend

ExtraHop Reveal(x) for IT O...

New Relic

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Executive SummaryUpdated on Oct 10, 2024

ExtraHop Reveal(x) and New Relic compete in the IT operations space, with New Relic being more appealing due to its broader feature offerings despite higher costs, while ExtraHop is noted for strong pricing and support.

Features: ExtraHop Reveal(x) provides real-time analysis, network detection, and response features, suitable for threat detection and IT operations. New Relic provides in-depth observability, application performance monitoring, and extensive integration options, catering to comprehensive monitoring needs.

Room for Improvement: ExtraHop could enhance integration capabilities, expand observability features, and improve data visualization tools. New Relic can work on simplifying its setup process, lowering initial costs, and improving network-specific insights.

Ease of Deployment and Customer Service: ExtraHop offers straightforward deployment and strong customer support, easing onboarding and providing continuous assistance. New Relic's deployment, though more complex, is supported by comprehensive documentation and customer success teams.

Pricing and ROI: ExtraHop generally offers a cost-effective setup with noticeable ROI from its targeted functionalities. New Relic has higher setup costs but offers significant long-term ROI with its wide array of features and integration flexibility.

To learn more, read our detailed ExtraHop Reveal(x) for IT Operations vs. New Relic Report (Updated: May 2025).

Buyer's Guide

ExtraHop Reveal(x) for IT Operations vs. New Relic

May 2025

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Helped 860,632 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ExtraHop Reveal(x) for IT O...

Ranking in Network Monitoring Software

73rd

Ranking in IT Operations Analytics

14th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Network Diagnostics (13th), Network Packet Capture (7th)

New Relic

Ranking in Network Monitoring Software

18th

Ranking in IT Operations Analytics

3rd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Application Performance Monitoring (APM) and Observability (6th), IT Infrastructure Monitoring (12th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (5th)

Mindshare comparison

As of July 2025, in the Network Monitoring Software category, the mindshare of ExtraHop Reveal(x) for IT Operations is 0.5%, down from 0.6% compared to the previous year. The mindshare of New Relic is 2.0%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Out West

Project Manager and IT Management Consultant at a integrator with 1,001-5,000 employees

Great for identifying application interdependencies with helpful support but needs better visualizations

We're just trying to identify the application interdependencies, which normally reside on different servers, including web servers, database servers, enterprise service bus, et cetera, up to your presentation layer before we start moving stuff around. Normally, the reason why we use these tools is to understand what assets we have, where they're deployed, and how they enter and operate before we decide to go move something from point A to point B. The solution is going to allow me to establish a wave or migration plan where you have different waves of migration and then you actually have move groups to try and get your application moved from A to B seamlessly. A to B could be on-premise to on-premise. It could be on-premise to cloud. Et cetera. The solution can tell me what components can I deploy, for example, into a cloud space, without having to refactor my applications since that can be quite time-consuming and costly.

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Rahul -Jain

SDET ANALYST SENIOR at TSYS

Good for application Performance Monitoring but not stable

There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Wire data analytics."

"Not only can you look at the protocol import level. It also has a live PCAP analysis."

"There are many valuable features in this product, but probably the biggest is the customization capability it has."

"This solution is more applications reference architecture focused. Its benefit is that it specializes in that space."

"The most valuable features are security detections, perimeter detection, dashboards, and alerts."

"The most valuable feature is the way it handles data, from Layer 2 up to Layer 7. We can see everything that happens in the network."

"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."

"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."

"They have baseline level alerting."

"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."

"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."

"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."

More New Relic pros

Cons

"Network visibility is something that needs to be improved."

"They have a new solution, ExtraHop Reveal(x), and I think it needs improvement."

"This solution would be improved if it had the ability to retain data longer."

"We'd like to see a local presence within the region in order to have seamless service whether it's the support, the implementation, or professional services."

"I would improve the Rule-Based Access Control (RBAC) by providing granular access control to the data."

"They either have to go broad or decide what their bread and butter is and get really good at that."

"In the next release, I'd like to see a better pricing structure."

"They should bring the pricing down to be more competitive."

"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."

"Email alert customization is limited."

"The price could improve."

"The deployment process could be improved."

"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."

"They need to improve the alerting and dashboarding as these are the key features in DevOps."

More New Relic cons

Pricing and Cost Advice

"The price of this solution for our environment is about £650,000 ($855,000 USD) for three years."

"The pricing is higher than other solutions, but with such good features, I think it's worth it."

"The pricing is fair considering the value provided."

"This is an expensive tool."

"Cost is significant with a lot of extras."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"The price depends on how many agents you want."

"The solution is less expensive than AppNeta."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

22%

Financial Services Firm

18%

Computer Software Company

12%

Healthcare Company

Educational Organization

26%

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

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Comparisons

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Compared 18% of the time

NETSCOUT nGeniusONE vs ExtraHop Reveal(x) for IT Operations

Compared 16% of the time

SolarWinds NPM vs ExtraHop Reveal(x) for IT Operations

Compared 15% of the time

Splunk Enterprise Security vs ExtraHop Reveal(x) for IT Operations

Compared 12% of the time

Plixer Scrutinizer vs ExtraHop Reveal(x) for IT Operations

Compared 9% of the time

More ExtraHop Reveal(x) for IT Operations Competitors

Dynatrace vs New Relic

Compared 11% of the time

Elastic Observability vs New Relic

Compared 10% of the time

Datadog vs New Relic

Compared 9% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Azure Monitor vs New Relic

Compared 5% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

ExtraHop Reveal(x) for IT Operations

June 2025

ExtraHop Reveal(x) for IT Operations report

Download ExtraHop Reveal(x) for IT Operations product report

Buyer's Guide

New Relic

June 2025

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

The ExtraHop Application Performance Management Solution Delivers Unified Visibility Across the IT Environment w/ Proactive Alerts & Accelerated Troubleshooting

ExtraHop Networks

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic

Sample Customers

Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

ExtraHop Reveal(x) for IT Operations vs. New Relic

May 2025

Free Report: ExtraHop Reveal(x) for IT Operations vs. New Relic

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