ExtraHop Reveal(x) for IT Operations vs New Relic comparison

ExtraHop Networks and New Relic are both solutions in the Network Monitoring Software category. ExtraHop Networks is ranked #71, while New Relic is ranked #9 with an average rating of 8.2. ExtraHop Networks holds a 0.7% mindshare in NMS, compared to New Relic’s 1.4% mindshare. Additionally, 100% of ExtraHop Networks users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

ExtraHop Reveal(x) for IT O...

Read 8 ExtraHop Reveal(x) for IT Operations reviews

2,826 Views
2,006 Comparison Views

100% willing to recommend

New Relic

Read 173 New Relic reviews

18,652 Views
5,223 Comparison Views

94% willing to recommend

ExtraHop Reveal(x) for IT O...

New Relic

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Oct 10, 2024

ExtraHop Reveal(x) and New Relic compete in the IT operations space, with New Relic being more appealing due to its broader feature offerings despite higher costs, while ExtraHop is noted for strong pricing and support.

Features: ExtraHop Reveal(x) provides real-time analysis, network detection, and response features, suitable for threat detection and IT operations. New Relic provides in-depth observability, application performance monitoring, and extensive integration options, catering to comprehensive monitoring needs.

Room for Improvement: ExtraHop could enhance integration capabilities, expand observability features, and improve data visualization tools. New Relic can work on simplifying its setup process, lowering initial costs, and improving network-specific insights.

Ease of Deployment and Customer Service: ExtraHop offers straightforward deployment and strong customer support, easing onboarding and providing continuous assistance. New Relic's deployment, though more complex, is supported by comprehensive documentation and customer success teams.

Pricing and ROI: ExtraHop generally offers a cost-effective setup with noticeable ROI from its targeted functionalities. New Relic has higher setup costs but offers significant long-term ROI with its wide array of features and integration flexibility.

To learn more, read our detailed ExtraHop Reveal(x) for IT Operations vs. New Relic Report (Updated: May 2026).

Buyer's Guide

ExtraHop Reveal(x) for IT Operations vs. New Relic

May 2026

Download the complete report

Helped 893,438 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ExtraHop Reveal(x) for IT O...

Ranking in Network Monitoring Software

71st

Ranking in IT Operations Analytics

14th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Network Diagnostics (11th), Network Packet Capture (6th)

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Operations Analytics

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of ExtraHop Reveal(x) for IT Operations is 0.7%, up from 0.5% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.4%
ExtraHop Reveal(x) for IT Operations	0.7%
Other	97.9%

Network Monitoring Software

Featured Reviews

Out West

Project Manager and IT Management Consultant at a integrator with 1,001-5,000 employees

Great for identifying application interdependencies with helpful support but needs better visualizations

We're just trying to identify the application interdependencies, which normally reside on different servers, including web servers, database servers, enterprise service bus, et cetera, up to your presentation layer before we start moving stuff around. Normally, the reason why we use these tools is to understand what assets we have, where they're deployed, and how they enter and operate before we decide to go move something from point A to point B. The solution is going to allow me to establish a wave or migration plan where you have different waves of migration and then you actually have move groups to try and get your application moved from A to B seamlessly. A to B could be on-premise to on-premise. It could be on-premise to cloud. Et cetera. The solution can tell me what components can I deploy, for example, into a cloud space, without having to refactor my applications since that can be quite time-consuming and costly.

Read full review

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It gives you full 360-degree visibility into your entire infrastructure."

"You cannot hide from the wire; all truth lives in the packets, and ExtraHop gets them to talk!"

"We have been able to improve the mean time to resolution by several hours in some cases."

"ExtraHop came out with the best price, and I think that it gives us a broader view of our network."

"Not only can you look at the protocol import level. It also has a live PCAP analysis."

"It's a must-have solution for large IT Operations, providing the ability to analyze infrastructure and application-related performance and data from the wire perspective."

"This is a must-try product."

"The most valuable features are security detections, perimeter detection, dashboards, and alerts."

More ExtraHop Reveal(x) for IT Operations pros

"It does everything we wanted it to do."

"Since using New Relic, time saved has improved by almost 50% due to the integration of Copilots and AI, and the ticket count reduction has surpassed 75%, allowing us to efficiently address similar issues."

"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."

"End-user Synthetics and monitoring are very good."

"Breadth of features, user experience, and constant development of the platform, as well as the value it’s adding to our business."

"New Relic shows how much time each SQL transaction (SQL query) is taking to execute, so the client can pinpoint the query and modify it so that it takes less time to execute."

"As a QA manager, it helps me to know exactly where to focus our attentions because we can pinpoint specifically where there may be issues -- where geographically, which browsers, which browser versions, and other very granular details."

"The solution is quite stable."

More New Relic pros

Cons

"This solution would be improved if it had the ability to retain data longer."

"Network visibility is something that needs to be improved."

"This solution would be improved if it had the ability to retain data longer."

"The improvement that would make the most impact would be expanding on the new EXA big data back end."

"There is room for improvement in the security part. They have a new solution, ExtraHop Reveal(x), and I think it needs improvement."

"We'd like to see a local presence within the region in order to have seamless service whether it's the support, the implementation, or professional services."

"I would improve the Rule-Based Access Control (RBAC) by providing granular access control to the data."

"They have a new solution, ExtraHop Reveal(x), and I think it needs improvement."

More ExtraHop Reveal(x) for IT Operations cons

"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."

"From a point of view of showing you what to do fine but in terms of showing you what to do with the data infuriatingly unhelpful."

"The docs in API and dashboards seem to be a little behind and overly verbose, I don’t want to have to jump back and forth."

"How granular I could go down at looking at certain data, especially related to the operations, is limited."

"I'd like to see alerting based on custom insight queries."

"New Relic needs to improve is the user data schema."

"Sometimes it’s too difficult to get more details about a problem. Sometimes it requires too much drilling down to find out about a problem for which we shouldn't need to do so much searching."

"I would like an infrastructure network that provides real-time views, showing the issues."

More New Relic cons

Pricing and Cost Advice

"The price of this solution for our environment is about £650,000 ($855,000 USD) for three years."

"The pricing is higher than other solutions, but with such good features, I think it's worth it."

"The pricing is fair considering the value provided."

"The solution is cheap, but prices can go up when users grow."

"The pricing and licensing are too high."

"The pricing is fine."

"The price of New Relic could improve. It is expensive."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"Because of budget, we are not using the mobile app part of this tool."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.

See recommendations

893,438 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

19%

Construction Company

Computer Software Company

Educational Organization

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	78

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

Comparisons

Splunk Observability Cloud vs ExtraHop Reveal(x) for IT Operations

Compared 7% of the time

ExtremeAnalytics vs ExtraHop Reveal(x) for IT Operations

Compared 6% of the time

LiveNX vs ExtraHop Reveal(x) for IT Operations

Compared 5% of the time

NETSCOUT nGeniusONE vs ExtraHop Reveal(x) for IT Operations

Compared 5% of the time

Glassbeam vs ExtraHop Reveal(x) for IT Operations

Compared 5% of the time

More ExtraHop Reveal(x) for IT Operations Competitors

Dynatrace vs New Relic

Compared 7% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Elastic Observability vs New Relic

Compared 2% of the time

Azure Monitor vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

ExtraHop Reveal(x) for IT Operations

May 2026

ExtraHop Reveal(x) for IT Operations report

Download ExtraHop Reveal(x) for IT Operations product report

Buyer's Guide

New Relic

April 2026

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

ExtraHop Reveal(x) for IT Operations leverages wire data analytics to provide valuable insights across all network layers. Offering auto-discovery, live PCAP analysis, and customizable dashboards, it empowers IT teams with enhanced application analysis and security detections.

Focusing on wire data analytics from Layer 2 to Layer 7, ExtraHop Reveal(x) delivers application analysis, security anomaly monitoring, and real-time traffic analysis. With plug-and-play deployment and minimal administration, it facilitates seamless integration. Users benefit from its comprehensive network performance evaluation, insightful network topology mapping, and capabilities like auto-discovery. Despite room for enhancement in industry-specific solutions, visualizations, and security features, its extensive programmability supports diverse IT operations needs. It is perfect for monitoring enterprise applications and ensuring efficient network security and operations.

What are the key features of ExtraHop Reveal(x) for IT Operations?

Wire Data Analytics: Analyzes data from Layer 2 to 7 for comprehensive insights into network performance.
Application Analysis: Offers deep analysis of applications to optimize performance and resolve issues quickly.
Security Detections: Provides robust anomaly detection for enhanced network security.
Customizable Dashboards: Users can tailor dashboards for specific monitoring needs.
Plug-and-Play Deployment: Ensures easy setup and integration with existing infrastructure.

What benefits and ROI should users look for in reviews?

Network Performance Insights: Provides detailed insights to improve network efficiency and performance.
Real-Time Traffic Analysis: Enables quick response to network anomalies with real-time data.
Enhanced Security Monitoring: Strengthens security through comprehensive anomaly detection.
Efficient Problem Resolution: Facilitates identification of root causes for rapid issue resolution.
Reduced Administrative Overhead: Requires minimal administration with an easy-to-deploy configuration.

ExtraHop Reveal(x) is implemented in industries requiring detailed IT infrastructure monitoring, enterprise application tracking, and network security evaluation. It aids in identifying device misconfigurations, vulnerabilities, and analyzing IT component interactions to ensure secure and efficient operations.

ExtraHop Networks

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

ExtraHop Reveal(x) for IT Operations vs. New Relic

May 2026

Free Report: ExtraHop Reveal(x) for IT Operations vs. New Relic

Find out what your peers are saying about ExtraHop Reveal(x) for IT Operations vs. New Relic and other solutions. Updated: May 2026.

DOWNLOAD NOW

893,438 professionals have used our research since 2012.

See our ExtraHop Reveal(x) for IT Operations vs. New Relic report.

See our list of best Network Monitoring Software vendors and best IT Operations Analytics vendors.

We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.