ExtraHop Reveal(x) for IT Operations vs New Relic comparison

ExtraHop Reveal(x) for IT O...

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Executive SummaryUpdated on Oct 10, 2024

ExtraHop Reveal(x) and New Relic compete in the IT operations space, with New Relic being more appealing due to its broader feature offerings despite higher costs, while ExtraHop is noted for strong pricing and support.

Features: ExtraHop Reveal(x) provides real-time analysis, network detection, and response features, suitable for threat detection and IT operations. New Relic provides in-depth observability, application performance monitoring, and extensive integration options, catering to comprehensive monitoring needs.

Room for Improvement: ExtraHop could enhance integration capabilities, expand observability features, and improve data visualization tools. New Relic can work on simplifying its setup process, lowering initial costs, and improving network-specific insights.

Ease of Deployment and Customer Service: ExtraHop offers straightforward deployment and strong customer support, easing onboarding and providing continuous assistance. New Relic's deployment, though more complex, is supported by comprehensive documentation and customer success teams.

Pricing and ROI: ExtraHop generally offers a cost-effective setup with noticeable ROI from its targeted functionalities. New Relic has higher setup costs but offers significant long-term ROI with its wide array of features and integration flexibility.

To learn more, read our detailed ExtraHop Reveal(x) for IT Operations vs. New Relic Report (Updated: September 2026).

ExtraHop Reveal(x) for IT Operations vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ExtraHop Reveal(x) for IT O...

Ranking in Network Monitoring Software

71st

Ranking in IT Operations Analytics

13th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Network Diagnostics (11th), Network Packet Capture (6th)

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Operations Analytics

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)

Mindshare comparison

As of October 2026, in the Network Monitoring Software category, the mindshare of ExtraHop Reveal(x) for IT Operations is 0.6%, up from 0.6% compared to the previous year. The mindshare of New Relic is 1.5%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
ExtraHop Reveal(x) for IT Operations	0.6%
Other	97.9%

Network Monitoring Software

Featured Reviews

Out West

Project Manager and IT Management Consultant at a integrator with 1,001-5,000 employees

Great for identifying application interdependencies with helpful support but needs better visualizations

We're just trying to identify the application interdependencies, which normally reside on different servers, including web servers, database servers, enterprise service bus, et cetera, up to your presentation layer before we start moving stuff around. Normally, the reason why we use these tools is to understand what assets we have, where they're deployed, and how they enter and operate before we decide to go move something from point A to point B. The solution is going to allow me to establish a wave or migration plan where you have different waves of migration and then you actually have move groups to try and get your application moved from A to B seamlessly. A to B could be on-premise to on-premise. It could be on-premise to cloud. Et cetera. The solution can tell me what components can I deploy, for example, into a cloud space, without having to refactor my applications since that can be quite time-consuming and costly.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There are many valuable features in this product, but probably the biggest is the customization capability it has."

"ExtraHop came out with the best price, and I think that it gives us a broader view of our network."

"The most valuable features are security detections, perimeter detection, dashboards, and alerts."

"It gives you full 360-degree visibility into your entire infrastructure."

"This solution is more applications reference architecture focused. Its benefit is that it specializes in that space."

"ExtraHop is far ahead of anything comparable in the industry."

"You cannot hide from the wire; all truth lives in the packets, and ExtraHop gets them to talk!"

"We have been able to improve the mean time to resolution by several hours in some cases."

More ExtraHop Reveal(x) for IT Operations pros

"NewRelic provides a one-stop shop monitoring solution for organizations that are looking for 360 degree monitoring solution: Application, Infrastructure, Network, Database, Enduser monitoring, Mobile everything under one roof."

"It helps me to identify root cause on the code level issues."

"The most valuable feature is the ability to manage the application flow."

"With the help of New Relic tools, our organization was able to detect, track, and fix errors in our website, so we focused our efforts in these areas."

"New Relic is the right solution in my opinion."

"Their technical support is pretty good and responsive. We have a real good relationship with them."

"The most valuable features are the dashboards and tracing."

"New Relic has positively impacted my organization by making it easier to catch failures so I can resolve them quickly and take action."

More New Relic pros

Cons

"They either have to go broad or decide what their bread and butter is and get really good at that."

"We've had some struggles getting it to see everything that we want to see. Network visibility is something that needs to be improved."

"The solution could get more aggressive in the discounting of the overall cost."

"There is room for improvement in the security part. They have a new solution, ExtraHop Reveal(x), and I think it needs improvement."

"We'd like to see a local presence within the region in order to have seamless service whether it's the support, the implementation, or professional services."

"I would improve the Rule-Based Access Control (RBAC) by providing granular access control to the data."

"The improvement that would make the most impact would be expanding on the new EXA big data back end."

"This solution would be improved if it had the ability to retain data longer."

More ExtraHop Reveal(x) for IT Operations cons

"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios."

"Currently, it is not the only solution we have for monitoring so there are things that it’s missing – for example what Datadog does for us."

"It could be faster, but they’re already working on making this."

"I chose a rating of 8 out of 10 because the UI requires me to dig in and find the needed traces, and it can be more user-friendly."

"I think their dev packages for server monitoring could handle configuration a bit better."

"It would be nice if there were pre-made dashboards. There should be out-of-the-box options that you can have."

"The solution could improve by having more network monitoring features, such as for all the infrastructure."

"Integration with Azure websites as well as Azure cloud services."

More New Relic cons

Pricing and Cost Advice

"The pricing is fair considering the value provided."

"The price of this solution for our environment is about £650,000 ($855,000 USD) for three years."

"The pricing is higher than other solutions, but with such good features, I think it's worth it."

"This is an expensive product."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"The price was one of the reasons we chose this solution."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"The solution is less expensive than AppNeta."

"We're paying for the New Relic APM license annually."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

More New Relic pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Outsourcing Company

11%

Construction Company

11%

Healthcare Company

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

Comparisons

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Splunk AppDynamics vs New Relic

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Splunk Observability Cloud vs New Relic

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Product Reports

ExtraHop Reveal(x) for IT Operations

Download ExtraHop Reveal(x) for IT Operations product report

ExtraHop Reveal(x) for IT Operations report

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Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

ExtraHop Reveal(x) for IT Operations leverages wire data analytics to provide valuable insights across all network layers. Offering auto-discovery, live PCAP analysis, and customizable dashboards, it empowers IT teams with enhanced application analysis and security detections.

Focusing on wire data analytics from Layer 2 to Layer 7, ExtraHop Reveal(x) delivers application analysis, security anomaly monitoring, and real-time traffic analysis. With plug-and-play deployment and minimal administration, it facilitates seamless integration. Users benefit from its comprehensive network performance evaluation, insightful network topology mapping, and capabilities like auto-discovery. Despite room for enhancement in industry-specific solutions, visualizations, and security features, its extensive programmability supports diverse IT operations needs. It is perfect for monitoring enterprise applications and ensuring efficient network security and operations.

What are the key features of ExtraHop Reveal(x) for IT Operations?

Wire Data Analytics: Analyzes data from Layer 2 to 7 for comprehensive insights into network performance.
Application Analysis: Offers deep analysis of applications to optimize performance and resolve issues quickly.
Security Detections: Provides robust anomaly detection for enhanced network security.
Customizable Dashboards: Users can tailor dashboards for specific monitoring needs.
Plug-and-Play Deployment: Ensures easy setup and integration with existing infrastructure.

What benefits and ROI should users look for in reviews?

Network Performance Insights: Provides detailed insights to improve network efficiency and performance.
Real-Time Traffic Analysis: Enables quick response to network anomalies with real-time data.
Enhanced Security Monitoring: Strengthens security through comprehensive anomaly detection.
Efficient Problem Resolution: Facilitates identification of root causes for rapid issue resolution.
Reduced Administrative Overhead: Requires minimal administration with an easy-to-deploy configuration.

ExtraHop Reveal(x) is implemented in industries requiring detailed IT infrastructure monitoring, enterprise application tracking, and network security evaluation. It aids in identifying device misconfigurations, vulnerabilities, and analyzing IT component interactions to ensure secure and efficient operations.

ExtraHop Networks

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

ExtraHop Reveal(x) for IT Operations vs. New Relic