ExtraHop Reveal(x) for IT Operations vs New Relic comparison

ExtraHop Reveal(x) for IT O...

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Executive SummaryUpdated on Oct 10, 2024

ExtraHop Reveal(x) and New Relic compete in the IT operations space, with New Relic being more appealing due to its broader feature offerings despite higher costs, while ExtraHop is noted for strong pricing and support.

Features: ExtraHop Reveal(x) provides real-time analysis, network detection, and response features, suitable for threat detection and IT operations. New Relic provides in-depth observability, application performance monitoring, and extensive integration options, catering to comprehensive monitoring needs.

Room for Improvement: ExtraHop could enhance integration capabilities, expand observability features, and improve data visualization tools. New Relic can work on simplifying its setup process, lowering initial costs, and improving network-specific insights.

Ease of Deployment and Customer Service: ExtraHop offers straightforward deployment and strong customer support, easing onboarding and providing continuous assistance. New Relic's deployment, though more complex, is supported by comprehensive documentation and customer success teams.

Pricing and ROI: ExtraHop generally offers a cost-effective setup with noticeable ROI from its targeted functionalities. New Relic has higher setup costs but offers significant long-term ROI with its wide array of features and integration flexibility.

To learn more, read our detailed ExtraHop Reveal(x) for IT Operations vs. New Relic Report (Updated: September 2025).

ExtraHop Reveal(x) for IT Operations vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ExtraHop Reveal(x) for IT O...

Ranking in Network Monitoring Software

72nd

Ranking in IT Operations Analytics

14th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Network Diagnostics (12th), Network Packet Capture (8th)

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Operations Analytics

3rd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

160

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (8th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Mindshare comparison

As of October 2025, in the Network Monitoring Software category, the mindshare of ExtraHop Reveal(x) for IT Operations is 0.6%, down from 0.6% compared to the previous year. The mindshare of New Relic is 1.8%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
New Relic	1.8%
ExtraHop Reveal(x) for IT Operations	0.6%
Other	97.6%

Network Monitoring Software

Featured Reviews

Out West

Project Manager and IT Management Consultant at a integrator with 1,001-5,000 employees

Great for identifying application interdependencies with helpful support but needs better visualizations

We're just trying to identify the application interdependencies, which normally reside on different servers, including web servers, database servers, enterprise service bus, et cetera, up to your presentation layer before we start moving stuff around. Normally, the reason why we use these tools is to understand what assets we have, where they're deployed, and how they enter and operate before we decide to go move something from point A to point B. The solution is going to allow me to establish a wave or migration plan where you have different waves of migration and then you actually have move groups to try and get your application moved from A to B seamlessly. A to B could be on-premise to on-premise. It could be on-premise to cloud. Et cetera. The solution can tell me what components can I deploy, for example, into a cloud space, without having to refactor my applications since that can be quite time-consuming and costly.

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Rahul -Jain

SDET ANALYST SENIOR at TSYS

Good for application Performance Monitoring but not stable

There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There are many valuable features in this product, but probably the biggest is the customization capability it has."

"Wire data analytics."

"This solution is more applications reference architecture focused. Its benefit is that it specializes in that space."

"Not only can you look at the protocol import level. It also has a live PCAP analysis."

"The most valuable features are security detections, perimeter detection, dashboards, and alerts."

"The most valuable feature is the way it handles data, from Layer 2 up to Layer 7. We can see everything that happens in the network."

"The most valuable features of New Relic are the reports and ease of use."

"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."

"The most valuable features are the dashboards and tracing."

"The pricing is pretty good."

"It has in-depth analysis using developer code for someone whose not traditionally a developer."

"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."

"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."

"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."

More New Relic pros

Cons

"I would improve the Rule-Based Access Control (RBAC) by providing granular access control to the data."

"Network visibility is something that needs to be improved."

"We'd like to see a local presence within the region in order to have seamless service whether it's the support, the implementation, or professional services."

"They have a new solution, ExtraHop Reveal(x), and I think it needs improvement."

"They either have to go broad or decide what their bread and butter is and get really good at that."

"This solution would be improved if it had the ability to retain data longer."

"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."

"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."

"The price could improve."

"Email alert customization is limited."

"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."

"New Relic can get pricey for larger organizations."

"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."

"The scalability can be improved."

More New Relic cons

Pricing and Cost Advice

"The pricing is higher than other solutions, but with such good features, I think it's worth it."

"The pricing is fair considering the value provided."

"The price of this solution for our environment is about £650,000 ($855,000 USD) for three years."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

13%

Healthcare Company

Educational Organization

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	61

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...

See all answers

Comparisons

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Dynatrace vs New Relic

Compared 11% of the time

Datadog vs New Relic

Compared 9% of the time

Elastic Observability vs New Relic

Compared 7% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Azure Monitor vs New Relic

Compared 5% of the time

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Product Reports

ExtraHop Reveal(x) for IT Operations

Download ExtraHop Reveal(x) for IT Operations product report

ExtraHop Reveal(x) for IT Operations report

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Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

The ExtraHop Application Performance Management Solution Delivers Unified Visibility Across the IT Environment w/ Proactive Alerts & Accelerated Troubleshooting

ExtraHop Networks

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

ExtraHop Reveal(x) for IT Operations vs. New Relic