ExtraHop Reveal(x) for IT Operations vs New Relic comparison

ExtraHop Networks and New Relic are both solutions in the Network Monitoring Software category. ExtraHop Networks is ranked #71, while New Relic is ranked #8 with an average rating of 8.2. ExtraHop Networks holds a 0.6% mindshare in NMS, compared to New Relic’s 1.4% mindshare. Additionally, 100% of ExtraHop Networks users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

ExtraHop Reveal(x) for IT O...

Read 8 ExtraHop Reveal(x) for IT Operations reviews

1,705 Views
1,245 Comparison Views

100% willing to recommend

New Relic

Read 172 New Relic reviews

13,480 Views
3,235 Comparison Views

94% willing to recommend

ExtraHop Reveal(x) for IT O...

New Relic

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Oct 10, 2024

ExtraHop Reveal(x) and New Relic compete in the IT operations space, with New Relic being more appealing due to its broader feature offerings despite higher costs, while ExtraHop is noted for strong pricing and support.

Features: ExtraHop Reveal(x) provides real-time analysis, network detection, and response features, suitable for threat detection and IT operations. New Relic provides in-depth observability, application performance monitoring, and extensive integration options, catering to comprehensive monitoring needs.

Room for Improvement: ExtraHop could enhance integration capabilities, expand observability features, and improve data visualization tools. New Relic can work on simplifying its setup process, lowering initial costs, and improving network-specific insights.

Ease of Deployment and Customer Service: ExtraHop offers straightforward deployment and strong customer support, easing onboarding and providing continuous assistance. New Relic's deployment, though more complex, is supported by comprehensive documentation and customer success teams.

Pricing and ROI: ExtraHop generally offers a cost-effective setup with noticeable ROI from its targeted functionalities. New Relic has higher setup costs but offers significant long-term ROI with its wide array of features and integration flexibility.

To learn more, read our detailed ExtraHop Reveal(x) for IT Operations vs. New Relic Report (Updated: January 2026).

Buyer's Guide

ExtraHop Reveal(x) for IT Operations vs. New Relic

January 2026

Download the complete report

Helped 881,821 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ExtraHop Reveal(x) for IT O...

Ranking in Network Monitoring Software

71st

Ranking in IT Operations Analytics

14th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Network Diagnostics (11th), Network Packet Capture (6th)

New Relic

Ranking in Network Monitoring Software

8th

Ranking in IT Operations Analytics

3rd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

172

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Mindshare comparison

As of February 2026, in the Network Monitoring Software category, the mindshare of ExtraHop Reveal(x) for IT Operations is 0.6%, up from 0.5% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
New Relic	1.4%
ExtraHop Reveal(x) for IT Operations	0.6%
Other	98.0%

Network Monitoring Software

Featured Reviews

Out West

Project Manager and IT Management Consultant at a integrator with 1,001-5,000 employees

Great for identifying application interdependencies with helpful support but needs better visualizations

We're just trying to identify the application interdependencies, which normally reside on different servers, including web servers, database servers, enterprise service bus, et cetera, up to your presentation layer before we start moving stuff around. Normally, the reason why we use these tools is to understand what assets we have, where they're deployed, and how they enter and operate before we decide to go move something from point A to point B. The solution is going to allow me to establish a wave or migration plan where you have different waves of migration and then you actually have move groups to try and get your application moved from A to B seamlessly. A to B could be on-premise to on-premise. It could be on-premise to cloud. Et cetera. The solution can tell me what components can I deploy, for example, into a cloud space, without having to refactor my applications since that can be quite time-consuming and costly.

Read full review

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the way it handles data, from Layer 2 up to Layer 7. We can see everything that happens in the network."

"Not only can you look at the protocol import level. It also has a live PCAP analysis."

"This solution is more applications reference architecture focused. Its benefit is that it specializes in that space."

"Wire data analytics."

"There are many valuable features in this product, but probably the biggest is the customization capability it has."

"The most valuable features are security detections, perimeter detection, dashboards, and alerts."

"The most valuable feature of the solution is its ability to execute queries and analyze the data."

"The best features New Relic offers are end-to-end tracing of any calls and custom dashboards."

"Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part."

"The monitoring so far has been good and we are happy with it."

"You don't have to go through a list of 500 servers."

"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."

"We detect issues using dashboards that we built on New Relic."

"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."

More New Relic pros

Cons

"This solution would be improved if it had the ability to retain data longer."

"They either have to go broad or decide what their bread and butter is and get really good at that."

"They have a new solution, ExtraHop Reveal(x), and I think it needs improvement."

"I would improve the Rule-Based Access Control (RBAC) by providing granular access control to the data."

"Network visibility is something that needs to be improved."

"We'd like to see a local presence within the region in order to have seamless service whether it's the support, the implementation, or professional services."

"The price needs improvement."

"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."

"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."

"There were some settings we had issues with."

"I haven't come across any features that are lacking."

"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."

"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."

More New Relic cons

Pricing and Cost Advice

"The pricing is fair considering the value provided."

"The price of this solution for our environment is about £650,000 ($855,000 USD) for three years."

"The pricing is higher than other solutions, but with such good features, I think it's worth it."

"The solution is cheap, but prices can go up when users grow."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"Cost is significant with a lot of extras."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"Comparatively, the pricing is expensive."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"The price depends on how many agents you want."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.

See recommendations

881,821 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

11%

Educational Organization

Healthcare Company

Financial Services Firm

13%

Computer Software Company

10%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	76

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

When considering how New Relic can be improved, the only thing that could be a bit confusing is that there are many things in New Relic, and sometimes I need to know where to find some visualizatio...

See all answers

Comparisons

Splunk Observability Cloud vs ExtraHop Reveal(x) for IT Operations

Compared 13% of the time

NETSCOUT nGeniusONE vs ExtraHop Reveal(x) for IT Operations

Compared 6% of the time

ExtremeAnalytics vs ExtraHop Reveal(x) for IT Operations

Compared 6% of the time

Netrounds vs ExtraHop Reveal(x) for IT Operations

Compared 6% of the time

More ExtraHop Reveal(x) for IT Operations Competitors

Dynatrace vs New Relic

Compared 9% of the time

Datadog vs New Relic

Compared 7% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Elastic Observability vs New Relic

Compared 3% of the time

Azure Monitor vs New Relic

Compared 3% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

ExtraHop Reveal(x) for IT Operations

February 2026

ExtraHop Reveal(x) for IT Operations report

Download ExtraHop Reveal(x) for IT Operations product report

Buyer's Guide

New Relic

January 2026

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

The ExtraHop Application Performance Management Solution Delivers Unified Visibility Across the IT Environment w/ Proactive Alerts & Accelerated Troubleshooting

ExtraHop Networks

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

ExtraHop Reveal(x) for IT Operations vs. New Relic

January 2026

Free Report: ExtraHop Reveal(x) for IT Operations vs. New Relic

Find out what your peers are saying about ExtraHop Reveal(x) for IT Operations vs. New Relic and other solutions. Updated: January 2026.

DOWNLOAD NOW

881,821 professionals have used our research since 2012.

See our ExtraHop Reveal(x) for IT Operations vs. New Relic report.

See our list of best Network Monitoring Software vendors and best IT Operations Analytics vendors.

We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.